Gena Sanchez
Gena Sanchez at Lake Ford
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Gena Sanchez | Page 3

Collision Center Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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4.6
132 Reviews

Dealership Experience

22 yrs, 10 mos

Industry Experience

22 yrs, 10 mos

4.6

132 Reviews

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132 Reviews of Gena Sanchez

August 01, 2022

Dealership Rating
Employee Rating

I had a great experience at this dealership, everyone was helpful. I would recommend this place to others. More

by Lmariedoza04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 01, 2022

Dealership Rating
Employee Rating

The service was great. The associate kept me informed on the status of my car. Very courteous More

by Wankeyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 28, 2022

Dealership Rating
Employee Rating

Nice newer facility. Convenient location near the freeway. service advisors are prompt and courteous. This dealership also features a body shop More

by Woody Jarvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 04, 2022

Dealership Rating
Employee Rating

Suggest me to repair total 12 hours. Poor services, wasting time on minor repair that should be less than three days. But it took 10 days and wasting my time and cost more my rental fee. More

by Pumpau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 18, 2022

Lake Ford responded

I apologize on behalf of everyone at our company. Please know that we have staffing shortages and are doing our best to keep up with training new staff. Thank you for alerting us to an important training issue. We will work to correct the problem and hope you will give us another chance. We can’t fix the past but you have my personal commitment to improving how our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

June 21, 2022

Dealership Rating
Employee Rating

Great experience, definitely will be coming back. Timely updates and excellent customer service . Many thanks More

by jensen919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 21, 2022

Dealership Rating
Employee Rating

I never knew buying a car could be so easy! I was dreading going to the dealership based on past experiences with other dealers. From the moment we walked in we felt welcome. Everyone was so More

by Sarah J
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 19, 2022

Dealership Rating
Employee Rating

Excellent workmanship! The entire body shop repair process was perfect, loaner car was excellent as well. Many thanks! More

by jensen919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 23, 2022

Dealership Rating
Employee Rating

I was very pleased with getting my car detailed here. It’s like she brand new again. I’d Definitely recommend coming here! More

by Becca72vee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 26, 2022

Dealership Rating
Employee Rating

Professionally managed and curteous. Work was well done and had zero issues. Keep you the good work. More

by snowmctwist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Caleb Repinski, Erik

March 23, 2022

Dealership Rating
Employee Rating

Gina is the best person I have ever dealt with in such a tough situation , She has great communication skills and and attention to detail . More

by Wllmolsn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Steele

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