Gena Sanchez | Page 2

Great dealership. Absolutely the best in Milwaukee. Doing business with them for many years. Thank you guys Absolutely the best in Milwaukee. Doing business with them for many years. Thank you guys More

by Hussein Verified Customer Verified Customer

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The staff was great and the body shop made my equinox look brand new was worth the wait look brand new was worth the wait More

by davidgalaszewski Verified Customer Verified Customer

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There aren’t any bad things I can say. Craig P is the absolute best service rep. He’s always honest and prompt and that alone is worth it’s weight in gold. I love the lake ford team, that’ Craig P is the absolute best service rep. He’s always honest and prompt and that alone is worth it’s weight in gold. I love the lake ford team, that’s why I keep coming back! More

by mustard994 Verified Customer Verified Customer

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Although my car was deemed a total loss in the end. The collision team at Lake Ford went above, and beyond expectations. They even supplied me with a loaner car while my car was in the shop. Thank you The collision team at Lake Ford went above, and beyond expectations. They even supplied me with a loaner car while my car was in the shop. Thank you to Allyson, and Gena for all their help. More

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The staff was very helpful and service was great and my truck came back spotless and the paint matched perfectly. Definitely would use Lake Ford again. truck came back spotless and the paint matched perfectly. Definitely would use Lake Ford again. More

by marclvora Verified Customer Verified Customer

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Very professional and they did a great job keeping me up to date with the progress of my vehicle. Also had a great cutesy car snd really appreciated that. Plus the work on the vehicle is excellent, can not to date with the progress of my vehicle. Also had a great cutesy car snd really appreciated that. Plus the work on the vehicle is excellent, can not even tell it was in an accident. More

by Kdb4161008 Verified Customer Verified Customer

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My family and I have bought well over 10 vehicles from this particular dealership as returning customers, my vehicle was in an auto accident and I took my vehicle back to this dealership to get fixed. It this particular dealership as returning customers, my vehicle was in an auto accident and I took my vehicle back to this dealership to get fixed. It took 6 months AND MORE to get fixed and my family and I were never once called and informed on the status of the vehicle or any updates on what needed to be fixed. The only time my family and I got an update was if we called the dealership ourselves and the service representatives tell us they will call us and NEVER HAVE CALLED US. I’m still waiting on one last part that was quoted to be in but the dealership is still waiting on the part and have not updated us on what’s going on. The vehicle was returned to me in poor condition not as I left it from the accident. My truck was very dirty on the inside, I have missing paint on my passenger door, I have a dent that I never had before, my windshield wiper fluid wouldn’t spray, and my hood is not lined up on my truck. For being a “valued” returning customer I am not pleased with this service and this is not acceptable. More

by Briannasmith Verified Customer Verified Customer

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The work they did was great. Their communication needs a little help. Friendly but unclear in their comments. Their communication needs a little help. Friendly but unclear in their comments. More

by nannym Verified Customer Verified Customer

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Craig and the crew at lake ford are THE best hands down. From punctual, timely service, to in depth conversation about what is going on with your vehicle. And the flexibility in scheduling for appointments From punctual, timely service, to in depth conversation about what is going on with your vehicle. And the flexibility in scheduling for appointments is fantastic. More

by mustard994 Verified Customer Verified Customer

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The communication with service is so much to be desired as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re workin as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re working on something else from the day before you drop your vehicle off at 7:30 in the morning and get a call at 12:30 in the afternoon saying they need your vehicle another day that should have been communicated the day before knowing that they’re working on another vehicle for a long time and wouldn’t be able to get my vehicle done that same day customers lose out on a days pay of work for no reason but communication More

by Leo Verified Customer Verified Customer

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