Gena Sanchez
Gena Sanchez at Lake Ford
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Gena Sanchez | Page 2

Collision Center Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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4.6
132 Reviews

Dealership Experience

22 yrs, 9 mos

Industry Experience

22 yrs, 9 mos

4.6

132 Reviews

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132 Reviews of Gena Sanchez

February 17, 2023

Dealership Rating
Employee Rating

Craig and the crew at lake ford are THE best hands down. From punctual, timely service, to in depth conversation about what is going on with your vehicle. And the flexibility in scheduling for appointments More

by mustard994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 02, 2023

Dealership Rating
Employee Rating

The communication with service is so much to be desired as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re workin More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2023

Lake Ford responded

We are sorry to hear that you had a negative experience with our service department. We understand that communication is essential when it comes to servicing your vehicle, and we apologize for any inconvenience caused by the lack of communication and the length of time for your repair in this instance. We empathize with the frustration of needing your vehicle and having it delayed due to other work being done. We want to assure you that we take your feedback seriously, and we will work to improve our communication practices. Our team prioritizes communication with our customers, and we apologize for any lapse in communication that occurred in your case. We understand that timely updates and accurate information are critical, and we will work to ensure that our communication practices meet your expectations in the future. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We hope that you will give us another opportunity to serve you and exceed your expectations in the future.

December 27, 2022

Dealership Rating
Employee Rating

Craig was very easy to work with Gina and The Body Shop was extremely nice in a difficult time for me service was fantastic More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 18, 2022

Dealership Rating
Employee Rating

Been a customer for about 20 years. Always had good service. Would recommend to anyone who needs service or body work. Friendly staff and managers. More

by johnmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 12, 2022

Dealership Rating
Employee Rating

I think that you they give you the best service of any car dealer in Milwaukee Wisconsin thank you God bless sincerely Scott schutz s c h u e t z e More

by scottschuetze63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 21, 2022

Dealership Rating
Employee Rating

Friendly, helpful service employees. Nice atmosphere. Thankyou! I am glad I changed to Lake Ford instead of Hiller More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 10, 2022

Dealership Rating
Employee Rating

They have Good service ever. They have my all trust to work on my car More

by Anas Alsiyami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Baumann, Micah Edwards

October 30, 2022

Dealership Rating
Employee Rating

Always professional and customer friendly. Informed service writers with quality work in a timely manner. More

by Johnpatrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 23, 2022

Dealership Rating
Employee Rating

Prompt work as promised, very helpful and well informed people. Again thank you very much for taking care of my car. More

by Artg752
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Allyson Gritzuk

September 05, 2022

Dealership Rating
Employee Rating

Quoted ok, adder during work. No finish date given. Good work, polite staff, provided dealership car. Pleased! More

by Davidjlehrer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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