Gena Sanchez
Gena Sanchez at Lake Ford

Gena Sanchez | Page 4

Collision Center Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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5.0
140 Reviews

Dealership Experience

24 yrs, 10 mos

Industry Experience

24 yrs, 10 mos

5.0

140 Reviews

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140 Reviews of Gena Sanchez

July 28, 2022

Dealership Rating
Employee Rating

Nice newer facility. Convenient location near the freeway. service advisors are prompt and courteous. This dealership also features a body shop More

by Woody Jarvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Prochaska, Brian Teitelbaum

July 04, 2022

Dealership Rating
Employee Rating

Suggest me to repair total 12 hours. Poor services, wasting time on minor repair that should be less than three days. But it took 10 days and wasting my time and cost more my rental fee. More

by Pumpau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jim Bramel , Craig Prochaska, Brian Teitelbaum

Aug 18, 2022

Lake Ford responded

I apologize on behalf of everyone at our company. Please know that we have staffing shortages and are doing our best to keep up with training new staff. Thank you for alerting us to an important training issue. We will work to correct the problem and hope you will give us another chance. We can’t fix the past but you have my personal commitment to improving how our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

June 21, 2022

Dealership Rating
Employee Rating

Great experience, definitely will be coming back. Timely updates and excellent customer service . Many thanks More

by jensen919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessie Schumacher, Dan Baumann, Ryan Heine , Nick Strickling, Brian Teitelbaum

May 21, 2022

Dealership Rating
Employee Rating

I never knew buying a car could be so easy! I was dreading going to the dealership based on past experiences with other dealers. From the moment we walked in we felt welcome. Everyone was so More

by Sarah J
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Heine, Alec Van Hecker, Christopher Jankowski , Nick Strickling

May 19, 2022

Dealership Rating
Employee Rating

Excellent workmanship! The entire body shop repair process was perfect, loaner car was excellent as well. Many thanks! More

by jensen919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 23, 2022

Dealership Rating
Employee Rating

I was very pleased with getting my car detailed here. It’s like she brand new again. I’d Definitely recommend coming here! More

by Becca72vee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 26, 2022

Dealership Rating
Employee Rating

Professionally managed and curteous. Work was well done and had zero issues. Keep you the good work. More

by snowmctwist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Repinski, Erik

March 23, 2022

Dealership Rating
Employee Rating

Gina is the best person I have ever dealt with in such a tough situation , She has great communication skills and and attention to detail . More

by Wllmolsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Steele

January 26, 2022

Dealership Rating
Employee Rating

The Service department is terrible from personnel to quality work. The model is shown as only out for customers money. More

by DeeCot3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jim Bramel, Alec Van Hecker , Brad Ory, Caleb Repinski, Jessie-service dept mgr / 1 star rating

Feb 19, 2022

Lake Ford responded

Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

January 20, 2022

Dealership Rating
Employee Rating

They are great with everything. Answered and assisted me with everything I needed help with. More

by luisqonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Ory

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