Genaro Rosario

I really like this dealership better than other due to the fact the salespeople where very professional had answers to all my questions and they were on point. the fact the salespeople where very professional had answers to all my questions and they were on point. More

by YOYO30367 Verified Customer Verified Customer

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Our experience with them was bad. Joshua, our sales person, took us for a car drive and that’s it. Didn’t show us about our car and how to turn on all its features, we had to YouT Joshua, our sales person, took us for a car drive and that’s it. Didn’t show us about our car and how to turn on all its features, we had to YouTube our car and that’s when we realized we had to turn the features on. Joshua sat there talking to his coworkers. Mr. Finn signed me up for policies I didn't want. I told Mr. Finn and later Mr. Kraiza and then Mr.Rosario to cancel these policies since I am covered by my insurance . Nothing was sent so I had to cancel them myself and I included the dealership. I have asked Glen Toyota to show me what paperwork they sent to cancel these policies, I have as yet to receive anything except the emails I sent myself. I kept trying to settle this matter by going up the chain in command where I spoke to Mr. Rosario, one of the heads of the sales department. And more issues came, I asked for the transparency of my registration and other filing fees . And I got the answer, we are not here to take your money by Mr. Rosario. In this dealership , 2 of the 3 men I dealt raised their voices to me, when I asked for transparency of expenses. I was told they would send confirmation of their efforts to cancel these policies and nothing was send . And in the end, I also got a state inspection dated May 16, 2024 , six days prior to the date I received it May 22, 2024. I couldn’t get an inspection appointment till the 3rd of soon, so I unfortunately have to drive with an expired inspection sticker. I have included their overall manager Mr. Raland and I have yet to hear from him. More

by tanyagaitan Verified Customer Verified Customer

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Everyone was incredibly friendly and willing to help. We will be back for more purchases in the future. We will be back for more purchases in the future. More

by EMILIA Verified Customer Verified Customer

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Excellent customer service! Geremy Rosario did a fantastic job explaining the financial and all the questions related to the vehicle. Highly recommend this dealership and this Geremy Rosario did a fantastic job explaining the financial and all the questions related to the vehicle. Highly recommend this dealership and this is my second lease at this dealership. More

by Frank Verified Customer Verified Customer

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Great show room, everyone was nice and helpful. Also explain everything love my new vehicle. Also explain everything love my new vehicle. More

by YOBANY.ACOSTA Verified Customer Verified Customer

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The issue with water collecting in my rear driver side door was quickly resolved. The work being done free of charge was a very pleasant surprise. I'll definitely be back in the future. Thank you. door was quickly resolved. The work being done free of charge was a very pleasant surprise. I'll definitely be back in the future. Thank you. More

by jslivinsky Verified Customer Verified Customer

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Everyone super helpful and goes out of their way to help. One guy even asked if I was ok with the vending machine! One guy even asked if I was ok with the vending machine! More

by cheryl Verified Customer Verified Customer

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Awesome place to do business! Will recommend all friends and family! Very knowledgeable and patient Will recommend all friends and family! Very knowledgeable and patient More

by Javi Verified Customer Verified Customer

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The service department was run very efficiently. Waiting time was reasonable, they frequently updated the progress. Waiting time was reasonable, they frequently updated the progress. More

by notamoore Verified Customer Verified Customer

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Excellent, professional. Very friendly, and concerned about the owner and the vehicle. Thanks Glen and Bruce. Very friendly, and concerned about the owner and the vehicle. Thanks Glen and Bruce. More

by Sherry Verified Customer Verified Customer

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