Gene Woods | Page 2

Great folks. Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer th Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer that treats the customer right. More

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Andrew Sofiakis made our car exerience Fun! My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no p My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no pressure. He goes above and beyond to make you comfortable with your car buying. We bought a GLC 300, Beautiful midnight blue with saddle leather. While we were there we both seen a car pull in and it was for sale. It was Hot to say the least! It was a SL 550 with a convertible hard top, with 15K original miles on it. We went back the next day and bought it. 2 cars in 2 days from Andrew. I really liked how he sells, he makes you feel very good in your choices, decisions, and helped us thru every step. I can actually say this was our first time not feeling pressure from a salesperson. Best experience ever! Craig Falkenthal -General Manager took the time to come meet us and congratulated us on our new cars. What a Great guy! Very professional! Gene Woods- Finance Guy really works with you and helps you get the best financing available. This Mercedes Dealer Gets 5 ***** all day long! Leslie & Maurice St. Charles IL. More

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enjoyable, efficient I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car ca I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car came in last week, I went to St. Charles to pick it up. The gentlemen I worked with( Gene Woods, Zachary Smith And Craig Falkenthal) were an absolute pleasure to buy a car from. Their price was fair, they were patient in explaining everything and reviewed the functions of my car thoroughly. It was completely a great experience. I will definitely be back!!! More

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Service and Purchase Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Benz of St Charles!! More

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Amazing customer service We had a vehicle in mind with certain colors and features. Craig and Graham did an amazing job locating exactly what I wanted from another state and We had a vehicle in mind with certain colors and features. Craig and Graham did an amazing job locating exactly what I wanted from another state and worked a three way car trade to get this vehicle to St. Charles. I am so pleased with the car and the service we received. Taylor sat with me for some time and went over all the wonderful things the car can do. We have gotten cars from them for years and always have an amazing experience. Customer service is top notch! Thank You! More

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Trusted Advisor I have been buying cars from Craig for 20 years. This is my third Mercedes from him and the dealership. What a phenomenal team he has built! From fina I have been buying cars from Craig for 20 years. This is my third Mercedes from him and the dealership. What a phenomenal team he has built! From finance to service, fantastic people and a beautiful dealership. It’s always fun to go there and they will do everything they can to help make your experience fantastic and are there for you if there are ever any concerns. More

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Trusted Approach to Buying a Car! This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. Craig sets the tone, which automatically extends to being part of the Resnick Automotive Family. The personal attention and thoughtful consideration to every detail allows you to feel relaxed and excited about selecting a car and the purchase transaction. The whole team works closely together and the process is quite seamless and turnkey. Thank you for the opportunity to work with the Mercedes-Benz of St. Charles dealership. More

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Best Car buying experience Wayne was awesome, nothing changed from what we spoke about on the phone. What an enjoyable experience!!! I would definitely buy another car from St Wayne was awesome, nothing changed from what we spoke about on the phone. What an enjoyable experience!!! I would definitely buy another car from St. Charles Mercedes Benz. More

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Best of Class_Sales, Service, & Finance! From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refresh From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refreshing experience from Sales (Craig Falkenthal) to Service (Mark Matuszewski) to Finance (Gene Woods). Mark Matuszewski knows my car better than I do and he makes sure that it is always fully serviced. I look forward to getting my car washed and cleaned, just so say hello to my friends at Mercedes-Benz of St. Charles. Thank you for all that you do! Patricia Klein More

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Repeat internet customer. Happy a second time !! Purchased a CPO 2014 ML350 over the internet from Carol and St Charles MB back in Feb 2015. Great experience back then. Recently started looking for a Purchased a CPO 2014 ML350 over the internet from Carol and St Charles MB back in Feb 2015. Great experience back then. Recently started looking for a CPO GLK for my wife. Searched the internet and came across one with the options my wife wanted, and had to laugh. There it was, right back at MB St Charles !! BTW I live over 500 miles away from this dealership, and I had NO questions or reservations as to purchasing from them again. As always, Carol was efficient and quick on getting back to me with the details and answers to my questions. A couple of back n forth emails and I was ready to buy, again !! Credit app and the whole process was timely and smooth. Flew up on a Saturday morning, they picked me up at the airport, I checked out the car, signed the papers, and was on my way driving home. Questions were answered, and request were fulfilled timely. I agree it is unusual that I have now purchased two MB CPO vehicles, totally over the internet, from a dealership over 500 miles from my home, but they had what I was looking for, answered my questions timely, and could not of been friendlier and more professional in handling the process from afar. Wife is now happy, so I am happy too !! Who knows, I may be right back there for my next MB purchase in a few years ?!? :-) Highly recommend the dealership and Carol !! More

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