George May | Page 12

Nice no pressure sales that is easy to work with on buying a new car and trading in our old one. buying a new car and trading in our old one. More

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I was recommended by a family member to take my car for a full detail at Beaver Toyota because of their reputation and the fact that they are an established dealership so if I encountered any issues I would full detail at Beaver Toyota because of their reputation and the fact that they are an established dealership so if I encountered any issues I would be able to get management involved to resolve them. Was told it would be $200 and take 2 1/2 hours to complete, I dropped my car off at 9am and the car was not ready until 1:30pm. I never got any updates or was contacted about the status of my car until I called around 1pm. I was not shown my vehicle until after I paid. During payment my advisor was quoting me $500 to fix “missing paint” on my roof which I thought was weird because I was only aware of a very small area about 1inch big where some paint was missing before the service. He also informed me he had called Honda to see if there was an extended warranty to cover the cost of the repair because this is a “known issue” with my make and model. When I saw my car immediately I noticed a large area of paint was missing on my roof. The advisor said it was because I already had a small spot of missing paint and it is what it is basically there’s nothing they could do. I was left speechless and stunned in the parking lot and went inside to speak to Scott who was a manager on duty. He explained that they do not use a pressure washer to detail cars they just spray it down and that they didn’t do anything to cause my paint missing from my roof and it’s my responsibility to fix the damage they caused. I’m a young woman who always has a hard time a dealerships, always getting taken advantage of, so I called a family member to come help me with my situation at the dealership. We inspected the car on the lot, had not driven away, and we both noticed the following items still dirty after a complete detail; door jams, floorboards, cupholder, stains on seat, and of course the missing paint on roof. Management, Scott, was extremely unhelpful and unprofessional, speaking to us in a condescending, disrespectful, arrogant manner. Ultimately there was no resolution, no refund or coverage for the damage on my vehicle. Scott would not provide the dealership insurance for us to file a claim because he stated they only do that for damage over $4,000. Overall, I’m extremely unhappy with the service provided and I will never recommend Beaver Toyota to any of my friends or family. This is such a disappointment because it was so highly recommended to me because of previous experiences and I fully trusted this dealership to treat me and my car with the same respect and care as they had done for my family before. More

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Hot Rod treated us with genuine care and respect while providing exemplary customer service! We love him! providing exemplary customer service! We love him! More

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Our dealer was very helpful, answered questions and gave us the best deal possible . Thank you! us the best deal possible . Thank you! More

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Beaver Toyota excels in customer service. Its customer service is far beyond other dealerships that I have dealt with. I would highly recommend them if you are planning on buying a new vehicl Its customer service is far beyond other dealerships that I have dealt with. I would highly recommend them if you are planning on buying a new vehicle or servicing an existing vehicle. More

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Tim was very knowledgeable about the vehicles. He spent a good deal of time with us waiting patiently. He is a great representative of your dealership He spent a good deal of time with us waiting patiently. He is a great representative of your dealership More

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Beaver Toyota was one of the best experience I’ve had in buying a car kind and considerate willing to listen and Peter was fabulous. The gentleman prior to Peter was Dave Dave could’ve been nicer through th buying a car kind and considerate willing to listen and Peter was fabulous. The gentleman prior to Peter was Dave Dave could’ve been nicer through the finance department. The whole experience was great. More

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Aaron was great when buying our 4th car. Always a stress free process when working with both Aaron and beaver Toyota Always a stress free process when working with both Aaron and beaver Toyota More

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Very Friendly and accommodating. . They will right their wronged and I appreciate that when problems arise. . They will right their wronged and I appreciate that when problems arise. More

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We came in to Beaver Toyota expecting to buy 1 Toyota RAV4. We walked out with the RAV4 and a Toyota Camry! James is amazing and was able to make our payments fit our budget! We were blown away! RAV4. We walked out with the RAV4 and a Toyota Camry! James is amazing and was able to make our payments fit our budget! We were blown away! More

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