George Mosier

Misleading information, lies, and a lack of concern from upper management.  I was looking for a vehicle with a specific color combination and features.  I worked with George Mosier to find a vehicle that upper management.  I was looking for a vehicle with a specific color combination and features.  I worked with George Mosier to find a vehicle that meet my needs and made a deposit it reserve it.  I was assured the vehicle was reserved and that it would be mine (in writing via text).  Over a six-week period, I initiated contact several times, and was consistently told I was all set.  George never once reached out to me.  The delivery window opened and I asked for an update since the window was a three-week period.  I was told I was "assigned" to a different vehicle that would be ready in 7 more weeks.   I was never contacted, asked if I wanted to continue my reservation, or given a legitimate explanation as to why the vehicle I had put a deposit on, and was assured would be mine, would no longer be delivered to me. I went in and asked to speak to a manager, as George had lost all of my trust.  I was connected with the "new car manager," Jerry Harlan.  I explained my situation and Jerry admitted how messed up it was and that communication should have been much better.  He questioned George about the situation while I was there and George blatantly lied about some information, which I was instantly able to show in writing was untrue. I made it clear to Jerry that I only wanted acknowledgment from upper management—specifically one of the top 3 ranking managers—that I was wronged, and an explanation of how a vehicle that I made a deposit on could fall through. That is all I wanted. I followed up with Jerry (this dealership apparently never initiates contact with updates/info), and he told me he spoke to Jason Carson, the General Manager.  He then provided me with the days/times Jason is in the dealership. I had planned to go in and talk to Jason, then I realized that if Jason doesn't care enough to reach out to me personally, what was the point? He obviously does not care about my customer experience with his dealership. I live 10 minutes from this TOK and was looking forward to a long standing relationship, that would include using their service department.   If Jason had come through and just taken the time to reach out to me and explained what/how things went wrong and acknowledged it wasn't right, I was still considering using their service department moving forward. I will be getting all service done Fox Toyota or Rick McGills.  I'm really disappointed in the lack of care by Toyota of Knoxville and will be reaching out to both Regional and hopefully US headquarters (if I can locate legitimate contact information) to try and learn how a deposit on a vehicle does not secure it, and let them know how Toyota of Knoxville simply does not care about their customer's experience.   My family has had great experiences with Fox Toyota multiple times, and I regret not going there.  It is a farther drive, but would have been worthwhile. I flew to Cleveland yesterday and purchased a truck - I'd rather fly to another city and drive 8 hours than ever trust Toyota of Knoxville again.   More

Report | Print

I would not trust this dealership to give water to a dog, let alone purchase a vehicle or have a service a vehicle of mine. Nor would I trust them to work with anyone else! This dealer is what gives dealer let alone purchase a vehicle or have a service a vehicle of mine. Nor would I trust them to work with anyone else! This dealer is what gives dealerships a bad reputation! Dishonest Liars Deceptive Unethical Unfair Practices How many ways can it be said NOT to trust this dealership ?!?! Especially if you are a WOMAN !!!! More

Report | Print

Be very careful when dealing with this dealership ship especially with George. He overcharged me by $6,000 on the car I purchased from them and tried to undervalue my trade by at least $2,000. This is a v especially with George. He overcharged me by $6,000 on the car I purchased from them and tried to undervalue my trade by at least $2,000. This is a very dishonest and disgusting way to do business. More

Report | Print

Very Accommodating! I had an appointment at 1:30 and brought my car in one hour early. I had someone picking me up and that was the time that worked for them. I was sur I had an appointment at 1:30 and brought my car in one hour early. I had someone picking me up and that was the time that worked for them. I was surprised when they messaged me and said the car was ready before 1:30 (the appointment time). The service provider was super nice and answered questions I had very patiently and professionally. They definitely aim to please! More

Report | Print

Beyond excellent service Came in for 5000 mi check up. Lauren took great care of us gave us a lot of information. And got our GPS/phone working, which was an extra bonus to Came in for 5000 mi check up. Lauren took great care of us gave us a lot of information. And got our GPS/phone working, which was an extra bonus to me! I give Lauren 5 Stars! More

Report | Print

Great customer service Went above and beyond to provide great customer service. Follow up by both George Mosier and Jim Glenn to make sure I was satisfied with my purchase. Went above and beyond to provide great customer service. Follow up by both George Mosier and Jim Glenn to make sure I was satisfied with my purchase. More

Report | Print

Outstanding service and quality parts Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and wai Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and waiting room . More

Report | Print

Helpful, pleasant, and accommodating in purchase. George, finance person and sales manager (don’t remember their names) answered all questions and worked to get the deal we felt comfortable with makin George, finance person and sales manager (don’t remember their names) answered all questions and worked to get the deal we felt comfortable with making for a pleasant experience. More

Report | Print

Great Service Department The Service Department at Toyota Knoxville keeps us coming back. They are always on time, they are very friendly, and they do good work! No complaints The Service Department at Toyota Knoxville keeps us coming back. They are always on time, they are very friendly, and they do good work! No complaints at all. We always get excellent service. More

Report | Print

Thankful Georgie was super friendly and helpful! Made the purchase easy. I love my car! Was available after the purchase also to help with questions! Thanks Georgie was super friendly and helpful! Made the purchase easy. I love my car! Was available after the purchase also to help with questions! Thanks George! More

Report | Print