George Touma
George Touma at Cadillac of Norwood

George Touma | Page 3

Service Advisor | Courtesy Transportation Manager

Cadillac of Norwood

700 Providence Highway - Route 1
Norwood, MA 02062

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4.9
112 Reviews
4.9

112 Reviews

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112 Reviews of George Touma

February 10, 2026

Dealership Rating
Employee Rating

My appointment was for 10:00 am for 1st service on my escalade. Told me it would be about a 1 hour visit and wait period. I left the dealership at 12:50. Need to be realistic on telling me how long it w More

by MIKE.AQUILINO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Melo

Mar 24, 2026

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We’re glad to hear everything went well overall and that you enjoyed the car wash at the end of your visit. That said, we sincerely apologize for the longer-than-expected wait time for your Escalade’s first service. We understand how important it is to set accurate expectations, and your experience falling outside the estimated timeframe is something we take seriously. We’ll be reviewing this with our service team to improve communication around service duration. We truly appreciate your business and your honest feedback, and we hope to provide you with a much smoother and more timely experience on your next visit.

February 05, 2026

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Employee Rating

Could offer more amenities, and cater to cherished owners better. Other dealerships such as Herb Chambers offer better service, and retain owners More

by SSHALNO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

January 29, 2026

Dealership Rating
Employee Rating

One of those "could not replicate" issues with a door lock but George devoted issue his full attention, concern and experience and provided repair options that have hopefully resolved my somewhat unique More

by JIM@SELECTREALESTATE.COM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

January 24, 2026

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Great dealership, sales and service are best. Have been coming here for over 10 years with multiple cars More

by mapril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes, Paul Treseler

January 17, 2026

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Great service and team at Cadillac of Norwood. George Touma takes care of us there. More

by ….
Recommend Dealer
Yes

January 17, 2026

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Very professional, treats people like a family member. . service is the best. As well as sales More

by mapril
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 16, 2026

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Employee Rating

Paul T is the example of customer service. He and the team are always on top of everything are far as time lines, ordering and giving the best service on a vehicle. Cadillac of Norwood More

by Dini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2026

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Employee Rating

I’ve bought several cars through Cadillac Of Norwood and it is because of the friendly and professional staff both in sales and service More

by johnnyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 15, 2026

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Employee Rating

As always, George was fantastic to work with. The team has great follow up and communications with their customers. I really appreciate how patient, informative, and supportive the entire team More

by CDAFTARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 15, 2026

Dealership Rating
Employee Rating

On a busy day, the service team got my job done well and made sure i drove off in a clean car. Well done. More

by CRAIG75
Recommend Dealer
Yes

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