George Touma
George Touma at Cadillac of Norwood

George Touma | Page 3

Service Advisor | Courtesy Transportation Manager

Cadillac of Norwood

700 Providence Highway
Norwood, MA 02062

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4.9
147 Reviews
4.9

147 Reviews

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147 Reviews of George Touma

August 20, 2026

Dealership Rating
Employee Rating

Great customer service, very honest, very clean facility, kept me informed at all times pleasure doing business at this dealership More

by tonyscola948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Nadeau , Jeff Donovan, Paul Treseler

Aug 21, 2026

Cadillac of Norwood responded

Thank you for the great review! We really appreciate you recognizing our team’s honesty, communication, and clean facility. It’s wonderful to hear that you enjoyed your experience with us. We truly appreciate your business and look forward to welcoming you back to Cadillac of Norwood!

August 20, 2026

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Employee Rating

I brought my car in for oil change and a break issue. George kept me updated on the status and progress of my vehicle. As well as providing me with all accurate information and other issues with my car. More

by Cyn D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

Cadillac of Norwood responded

Thank you for taking the time to share your experience! We’re glad to hear George kept you informed throughout your visit and made sure you had all the information you needed. Providing clear communication and great customer service are always a top priority. We appreciate your business and look forward to seeing you again!

August 06, 2026

Dealership Rating
Employee Rating

Everyone treats Me like Cadillac Family. The Whole Cadillac experience is a Blessing thank God More

by TOYALPIERRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Piacitelli, Brian Nadeau , Jeff Donovan, Paul Treseler, Especially The Big Boss

Aug 07, 2026

Cadillac of Norwood responded

Thank you for your kind words and for being a valued member of the Cadillac of Norwood family! It means so much to hear that you've felt welcomed and cared for throughout your experience with us. We're grateful for your trust and support, and we'll continue working hard to provide the exceptional service you deserve. We look forward to seeing you again soon!

August 05, 2026

Dealership Rating
Employee Rating

Professional, clean, punctual, easy to work with, accommodating, thorough, organized, efficient, friendly, reasonably priced, approachable. More

by MARYANDTESSSULLIVAN820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes

Aug 07, 2026

Cadillac of Norwood responded

Thank you for taking the time to share such a wonderful review! We're honored by your kind words and thrilled to hear that our team provided a professional, friendly, and efficient experience from start to finish. Your recognition of our attention to detail and commitment to making the process easy truly means a lot to us. We appreciate your trust and look forward to serving you again in the future!

August 03, 2026

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Employee Rating

Norwood Cadillac once again gave me excellent service and helped me move into another new Escalade very smoothly! More

by hvacsales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Piacitelli

Aug 04, 2026

Cadillac of Norwood responded

Thank you for your continued trust in Norwood Cadillac! We're delighted to hear that your experience was smooth and that our team helped make your transition into your new Escalade seamless. We truly appreciate your loyalty and look forward to serving you again whenever you need us. Enjoy your new Escalade!

August 01, 2026

Dealership Rating
Employee Rating

Service is terrific despite some very serious issues with my vehicle. Sales and management are extremely hands on More

by TODD@ARTCARPETUSA.COM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Xidea

Aug 04, 2026

Cadillac of Norwood responded

Thank you for taking the time to share your experience. We truly appreciate your kind words about our service, sales, and management teams. While we're sorry to hear you've experienced serious issues with your vehicle, we're glad our team has been there to support you every step of the way. This is our priority! Thank you for your trust, and we look forward to continuing to assist you whenever you need us.

July 19, 2026

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George is excellent! He is very knowledgeable, helpful, kind and friendly! He always takes good care of our SRX! More

by MBRISELLI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler

Jul 20, 2026

Cadillac of Norwood responded

Thank you so much for your wonderful review! It's great to hear about your positive experience with George. He truly takes pride in providing knowledgeable, friendly service, and we're glad he's earned your trust in caring for your SRX. We'll be sure to share your kind words with him. We appreciate your support and look forward to seeing you again at your next visit!

July 16, 2026

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Employee Rating

Best Of the best. George was very professional . Highly recommend! Always very helpful and problem solved. More

by angelopetrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2026

Cadillac of Norwood responded

Thank you for the fantastic review! We're honored to be considered the best of the best. George will be delighted to hear your kind words. Providing professional, helpful service and finding the right solutions for our customers are always our top priorities. We truly appreciate your recommendation and look forward to helping you again in the future!

June 19, 2026

Dealership Rating
Employee Rating

Service was a little slow, went in for an alignment. Al from sales helped a great amount. Timing could with appointments could be better. More

by A617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Piacitelli

Jun 22, 2026

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're glad to hear that Al was able to assist you and provide a positive experience during your visit. We also appreciate your comments regarding the wait time for your alignment appointment. We understand how valuable your time is, and we're always looking for ways to improve our scheduling and service efficiency. Your feedback helps us identify areas where we can do better. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.

June 19, 2026

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Employee Rating

I’ve had several Cadillacs from several different dealerships, and Norwood has proven to be by far my favorite More

by johnnyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Donovan, Paul Treseler

Jun 22, 2026

Cadillac of Norwood responded

Thank you for your kind words and for choosing us over the years. It means a great deal to hear that, after owning several Cadillacs and working with different dealerships, Cadillac of Norwood has become your favorite. Our team is committed to providing an exceptional experience at every visit, and we're thrilled that we've earned your trust and loyalty. We truly appreciate your support and look forward to helping you with all your Cadillac needs for many years to come. Thank you again for your recommendation!

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