Repair not completed on first attempt.
Issues remained at vehicle start in the service bay. ABS light and safety warning systems warnings were displayed. Unavoidable to miss. Communication
Issues remained at vehicle start in the service bay. ABS light and safety warning systems warnings were displayed. Unavoidable to miss. Communication and updates were limited and inconsistent.
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by Other
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Treseler
Jun 16, 2026 -
Cadillac of Norwood responded
We take concerns like these very seriously and would like the opportunity to investigate what occurred. Unfortunately, we are unable to identify your visit based on the information provided in this review.
At your convenience, please contact us directly with your name, vehicle information, or repair order number so we can review your service history and address your concerns. We would appreciate the opportunity to learn more about your experience and work toward a resolution.
Thank you for bringing this to our attention.
Jun 16, 2026 -
Cadillac of Norwood responded
We want you to know that your review was immediately discussed internally. The reason we asked for your identity was not to place the responsibility on you, but so we could review the specifics of your visit, better understand what occurred, and identify opportunities to improve.
Without being able to connect your comments to a repair order or service visit, it is difficult for us to determine exactly where the breakdowns occurred. We take your concerns regarding communication seriously and are always looking for ways to do better.
While we are disappointed to hear that you have chosen to take your future business elsewhere, we appreciate you taking the time to share your perspective and wish you all the best moving forward.
Jun 16, 2026 -
Other responded
Generic response to respond… this aligns to my previous comment on communication. Perhaps discuss internally and work to improve vs placing the responsibility on the customer.
Do better.
No further resolution actions are needed as I will be moving my future business (Sales & Service) elsewhere.
I was told they couldn't do my inspection due to tires.
.went to state inspection place leaving dealer car pass inspection without a problem...
.went to state inspection place leaving dealer car pass inspection without a problem...
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by mishelburgos12
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Cadillac of Norwood responded
Thank you for sharing your feedback. We apologize for any confusion regarding your inspection visit. After reviewing your service records, the concern preventing the inspection was related to the condition of the front windshield wipers, not the tires. During your visit, we also informed you of a tire promotion available at the time as a way to help you save money on a future replacement, but the tires were not the reason the inspection could not be completed.
We understand that inspection outcomes can be frustrating, and we appreciate the opportunity to address your concerns. If you would like to discuss your visit further, please feel free to contact our Service Manager directly. We value your business and hope to have the opportunity to serve you again in the future.
George was extremely helpful and explained everything to
me about what was needed for my Blackwing. I appreciated his honesty and willingness to help.
me about what was needed for my Blackwing. I appreciated his honesty and willingness to help.
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by pauljandron
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Cadillac of Norwood responded
Thank you for the great feedback! We’re so glad to hear George provided such a helpful and honest service experience for your Blackwing. Taking the time to explain everything clearly and making sure our customers feel informed and supported is exactly the level of care our guests deserve. We truly appreciate your kind words and look forward to assisting you again in the future!
Explained everything and didn’t try to upsell me anything
I didn’t need. Very clean environment
I didn’t need. Very clean environment
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by btsheehan1975
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Nadeau
, Jeff Donovan, Patrick Jordan, Paul Treseler
May 08, 2026 -
Cadillac of Norwood responded
Thank you for taking the time to share your experience with our service team! We’re glad to hear you appreciated the clear communication and honest approach from our staff. Providing transparent recommendations without unnecessary upselling is very important to us. We’re also happy you enjoyed our clean and comfortable environment. Thank you for choosing us for your Cadillac service needs, and we look forward to seeing you again in the future!
George is very knowledgeable service writer and his
attention to detail and communication skills are out standing
attention to detail and communication skills are out standing
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by KMCK92
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alex Gomes
, Paul Treseler
May 08, 2026 -
Cadillac of Norwood responded
Thank you for the wonderful feedback! We’re really happy to hear that George provided such an outstanding service experience. His knowledge, attention to detail, and strong communication skills are a huge asset to our team, and we’ll be sure to share your kind words with him. We truly appreciate your business and look forward to assisting you again in the future!
Long time customer - Mike X, Al P, Paul T and George T
are the best, first class organization for sales and service!
are the best, first class organization for sales and service!
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by mullinricks
Verified Customer
Verified Customer
Apr 27, 2026 -
Cadillac of Norwood responded
Thank you for being a long-time customer and for your continued trust in us! We’re delighted to hear that Mike, Al, Paul, and George have all made such a positive impression. Providing first-class service in both sales and maintenance is what we strive for every day, and your feedback means a great deal to our entire team. We’ll be sure to share your kind words with them. Thanks again for your support!
I’ve been coming here for more than 12 years, Bought two
cars here, have been serviced here actually 3 cars!! Staff is amazing from Al in sales, to Paul in service, George originally in loaner cars, now a s
cars here, have been serviced here actually 3 cars!! Staff is amazing from Al in sales, to Paul in service, George originally in loaner cars, now a service writer. What I really admire is that’s it’s the same personal since I’ve been coming here. That’s a comfortable feeling, also tells that they treat their employees very well…. Kudos !!!
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by STEPHEN.EXCLUSIVE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alex Gomes
, Paul Treseler, Al in sales love that guy !!!
Apr 27, 2026 -
Cadillac of Norwood responded
Thank you for your incredible loyalty over the past 12 years! It truly means a lot to us that you’ve trusted us with multiple vehicle purchases and service visits over the years. We’re so glad to hear that Al, Paul, and George have all contributed to making your experience a great one.
We especially appreciate your recognition of our team’s consistency because that sense of familiarity and trust is something we work hard to maintain, both for our customers and our employees. Your kind words and continued support mean everything to us. Kudos right back to you, and we look forward to serving you for many more years to come!
I have purchased multiple vehicles from Cadillac of
Norwood and they always go above and beyond
Norwood and they always go above and beyond
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by johnnyb
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Nadeau
, Jeff Donovan, Patrick Jordan, Paul Treseler
Apr 22, 2026 -
Cadillac of Norwood responded
Thank you so much for your continued trust and loyalty! We truly appreciate you choosing Cadillac of Norwood time and time again. It means a lot to hear that our team consistently goes above and beyond to provide you with a great experience. We look forward to helping you with your future vehicle needs!
My noise problem was unique and required someone who
cared enough to solve it rather than tell the customer they had to live with it. George and crew kept digging until they found and fixed it. Means yo
cared enough to solve it rather than tell the customer they had to live with it. George and crew kept digging until they found and fixed it. Means you can trust them to make more routine repairs becasue they care about thier work.
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by caddyman
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2026 -
Cadillac of Norwood responded
Thank you for sharing your experience! We understand how frustrating a unique issue like that can be, and we're so glad George and the team took the time to track it down and make it right. Your trust means everything to us, and it’s great to hear that their dedication and care gave you confidence in our work. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
Had some electronic issues with my Escalade.
The service department kept me in the loop with what was happening. I ended up having to leave my vehicle for a few days while the work was completed
The service department kept me in the loop with what was happening. I ended up having to leave my vehicle for a few days while the work was completed. I was given a car rental which lessened the inconvenience. Was as positive of an experience as it could have been.
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by SBRAIT
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff Donovan
Apr 16, 2026 -
Cadillac of Norwood responded
Thank you for sharing your experience with us! We know how frustrating electronic issues can be, so we’re glad our service team was able to keep you informed throughout the process and make things a bit easier with a rental vehicle.
We truly appreciate your patience while we completed the work, and we’re happy to hear it was as positive an experience as possible. If you ever need anything in the future, we’re here to help!
Thanks again for your trust in us!
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