George Touma
George Touma at Cadillac of Norwood

George Touma | Page 4

Service Advisor | Courtesy Transportation Manager

Cadillac of Norwood

700 Providence Highway - Route 1
Norwood, MA 02062

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4.9
112 Reviews
4.9

112 Reviews

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112 Reviews of George Touma

January 13, 2026

Dealership Rating
Employee Rating

Very pleased with this dealership and the employees. Everyone takes great care of me and my Cadillac. More

by SWELEEY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler

January 10, 2026

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This was the first time i dealt with George he was very professional & knowledgeable, but I did have a problem the last time I had my oil change/tire rotation the tech forgot to return my jack and key for More

by gr.farah
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jan 15, 2026

Cadillac of Norwood responded

Thank you for taking the time to share your experience, and we appreciate you recognizing George for his professionalism and knowledge. I do want to address the concern regarding the wheel lock key and tools. For clarity, our technicians use a master wheel lock removal set during service, which allows us to remove and reinstall wheels without using the customer’s individual wheel lock key. Because of this, we were unable to confirm whether the wheel lock key or jack was removed or misplaced during a prior visit that occurred nearly a year earlier. We understand how frustrating this situation was, especially given the inconvenience and expense you experienced when you had a flat tire. While we could not confirm or deny the circumstances surrounding the missing items, we wanted to do the right thing and, in good faith, issued a $100 service credit towards a new set or future service. Our intention is always to take care of our guests and maintain transparency and trust. We’re genuinely sorry this situation left you feeling disappointed, and we regret that it impacted your decision to continue servicing with us. If you’d be open to it, we’d welcome the opportunity to speak with you directly and see if there’s a way to restore your confidence in our team.

January 08, 2026

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George is the absolute best to work with! Kind, friendly, knowledge and flexible! Thank you More

by vanyahresc85
Service Price Transparency
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Recommend Dealer
Yes

January 08, 2026

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Overall a pleasant experience - very knowledgeable, and polite would see George again for my service appt. More

by LIBBYINTERIORS1
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Recommend Dealer
Yes

January 04, 2026

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excellent service with courtesy and also receiving detailed explanation of thre work done.I will go back again to cadillac of Norwood next time I need service, More

by AHMED.ADEM
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Recommend Dealer
Yes

January 04, 2026

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I have nothing to add to my review it is unnecessary to keep repeating the same thing as you keep solliciting More

by RMOUCHATI
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Donovan

December 28, 2025

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Employee Rating

This is the only GM dealer I use. We have purchased 3 vehicles from them. My 18 CTSV, 2020 XT5, 2023 CT5 Blackwing and new 2026 CT5 Blackwing have/will be serviced only with Norwood C More

by Chuck Lombardi
Service Price Transparency
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Recommend Dealer
Yes

December 24, 2025

Dealership Rating
Employee Rating

Paul and the service staffs Prompt, courteous service exceeded my expectations, I purchased a new Escalade recently and while I was disappointed that a warning prompt required service the team at Cadilla More

by PRAPPOLI
Service Price Transparency
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Recommend Dealer
Yes

December 20, 2025

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Employee Rating

My wife and I had some issues with our new Cadillac and Norwood Cadillac fixed them all. They treated us like family, and always pleasant in their approach. I would recommend this dealership to anyone. More

by ROBITAILLE.RICHARD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler , Aldo, great salesman!!!

December 09, 2025

Dealership Rating
Employee Rating

George was prompt, explained options, worked to be cost effective and delivered as promised. He also mentioned whT we should look at next time to keep car in shape. More

by heatherkasday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2025

Cadillac of Norwood responded

Thank you for your kind review! We’re glad to hear George provided prompt, transparent, and cost effective service while keeping you informed every step of the way. His proactive approach to helping you maintain your vehicle is exactly the level of care we strive to deliver. We appreciate your trust and look forward to seeing you at your next visit!

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