Gerald Acevedo

Had to return for a 3rd time for the same recalls. Check engine light came on after original visit. Waited several days for call back from service manager, he never called. Well I guess he did after r Check engine light came on after original visit. Waited several days for call back from service manager, he never called. Well I guess he did after reading original review. They got the check engine light to go off, but were not transparent about the process my vehicle had gone through the previous 2 times. When I arrived to pick up my vehicle, the service manager who contacted me and requested I bring the car back passed me back to the same service guy that started the entire mess. Honestly, I’m considering an upgrade to the next model so I wouldn’t have to deal with Hyundai at all. Clear communication goes a long way! People are not as dumb as you guys think, even if we aren’t mechanics. Gerald started the process of trying to make things right and in my opinion, did that about halfway. As the manager when you took over for the service guy, follow through. The fact that you passed me back to the “gentleman” who started the problem really says you cared. Thanks! When time to purchase again, PARKS will not be involved, no matter the dealership. More

by JustB Verified Customer Verified Customer

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Under new management and it shows. I just purchased my 2nd car. The service department has really stepped up. Before the changes in the company, I had planned to not come back. I just purchased my 2nd car. The service department has really stepped up. Before the changes in the company, I had planned to not come back. More

by Satisfied Joy Verified Customer Verified Customer

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I was treated with unprofessionalism and disrespect throughout the entire process. Olga my service representative told me that she did not know where my car was and wasn’t going to try to find it. When throughout the entire process. Olga my service representative told me that she did not know where my car was and wasn’t going to try to find it. When she did then find it, she blamed me as though I had done something wrong. The manager Gerald “took over my case” after I requested Olga be removed, but he clearly forgot about that as soon as the day ended given that nobody called me to tell me my car was ready and when I called Gerald to enquire about it, he seemingly had no recollection of who I was. I am thankful that this is not my regular dealership as I would never purchase a vehicle through a place with such blatantly shady practices. More

by Madeleine Verified Customer Verified Customer

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Very good service representative (Alejandro? ). Everything explained via video and by a mechanic before any service begins. Waiting area could be more comfortable, with some food/drink options. ). Everything explained via video and by a mechanic before any service begins. Waiting area could be more comfortable, with some food/drink options. More

by matt352fl Verified Customer Verified Customer

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Clean, every employee was very nice, honest helpful and fair, they offered fresh coffee and fair, they offered fresh coffee and More

by RICHARDNEJBAUER0237 Verified Customer Verified Customer

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The service department is excellent trying to get you back on the road as soon as possible. back on the road as soon as possible. More

by ladydi2953 Verified Customer Verified Customer

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Service department was great, customer service was great, sales team was great, i was home away from home, if I need to have my vehicles serviced again it will be Parks Ford👍🏽 sales team was great, i was home away from home, if I need to have my vehicles serviced again it will be Parks Ford👍🏽 More

by fwtj06 Verified Customer Verified Customer

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You guys were willing to take my Hyundai Kona in and do a diagnostic check even it was purchased from Southeast agency. Determined battery at fault. Apparently SE agency had a AAA used battery put in befo a diagnostic check even it was purchased from Southeast agency. Determined battery at fault. Apparently SE agency had a AAA used battery put in before I bought. Left me stranded with dead battery. Too bad for me and have to pay them for a new one More

by rjsaal Verified Customer Verified Customer

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Everyone in the service department was great. They kept me up-to-date on my car’s progress during the service. They kept me up-to-date on my car’s progress during the service. More

by BMACSPIKES13 Verified Customer Verified Customer

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They didn’t help me at all. I had to call back over 2 months to get by car back and working. And they still haven’t payed for the rental I had to get while they were fixing my c I had to call back over 2 months to get by car back and working. And they still haven’t payed for the rental I had to get while they were fixing my car, from a problem that was their fault. More

by Carson leigh latham Verified Customer Verified Customer

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