Gerald Seaborn
Gerald Seaborn at Med Center Mazda

Gerald Seaborn | Page 6

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.7
81 Reviews
4.7

81 Reviews

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81 Reviews of Gerald Seaborn

October 02, 2025

Dealership Rating
Employee Rating

Gerald is extremely helpful & courteous. No issues when I’ve brought my car in for service More

by jennsherman78
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

October 02, 2025

Dealership Rating
Employee Rating

The first two advisors I spoke with were curt, indifferent and treated me like a number, not a person. The 3rd one,Gerald, was very nice, cordial and helpful. The contact with the service departme More

by vgordv7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

Oct 09, 2025

Med Center Mazda responded

Hi there, Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and the lack of personal attention you received. That’s not the level of service we aim to provide, especially to a long-time customer like yourself. We appreciate you bringing this to our attention and would like the opportunity to discuss it further so we can make things right. Please reach out to our Service Manager at tstratton@medcentermazda.com at your convenience.

October 02, 2025

Dealership Rating
Employee Rating

My experiences with MedCenter Mazda Service and Sales have been exceptionally positive. Despite my extensive history of purchasing and service experiences, which have instilled a strong aversion to deale More

by emayky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Frey

September 27, 2025

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Excellent customer service. All go the extra mile to make sure that you are happy. More

by Rick
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shelina Reeves, Todd Stratton

September 24, 2025

Dealership Rating
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They sold me a defective car. They cannot fix it. They are not being honest. Too many lies and contradictions. Cannot recommend them. More

by mumozoga22
Service Price Transparency
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Service Communication
Recommend Dealer
No
Sep 29, 2025

Med Center Mazda responded

Hello, We’re truly sorry to hear about your experience. It’s concerning to learn that you feel you haven’t received clear communication or a resolution regarding your vehicle. That’s not the experience we want for our customers, and we regret the frustration this has caused. We’d like the opportunity to look into this matter further and work toward a solution. Please reach out to us directly at matt@medcentermazda.com, we can better understand the situation and address your concerns as quickly as possible. Thank you for bringing this to our attention.

September 22, 2025

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Employee Rating

The mechanical service was very good but communication was very slow and representative did not have much technical knowledge. More

by rfsimonton2018
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

September 20, 2025

Dealership Rating
Employee Rating

Dismissive, unsatisfied, neglected, initial issues left unaddressed. Argumentative and will not be returning. Strike 3 of issues that have happened during servicing More

by slblair0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 22, 2025

Med Center Mazda responded

Hi there, We’re very sorry to hear about your repeated negative experiences with our service department. No customer should feel dismissed or leave with concerns unaddressed, and we apologize for the frustration this has caused. Your feedback is important and will be shared with our leadership team to prevent this from happening again. While we regret that we haven’t met your expectations, we would appreciate the opportunity to learn more about your experience. If you’re open to it, please reach out to our Service Manager at tstratton@medcentermazda.com. Thank you for your time.

September 19, 2025

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Employee Rating

Always have a great experience at the dealership. All employees in the service department are very professional and friendly. Very glad I chose Med Center Mazda to purchase my Mazda 3. More

by candihammond36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, Todd Mayers

September 19, 2025

Dealership Rating
Employee Rating

Joey Chance deserves an award for excellence in customer service. Thank you Joey for everything. More

by mmash98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 18, 2025

Dealership Rating
Employee Rating

I've been coming here for 2 years and I have always been treated with respect More

by Willgranger2
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

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