Gerard Dumas
Gerard Dumas at Joe Rizza Acura

Gerard Dumas | Page 5

Sales

Joe Rizza Acura

8150 W 159th St
Orland Park, IL 60462

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4.8
134 Reviews
4.8

134 Reviews

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134 Reviews of Gerard Dumas

June 13, 2023

Dealership Rating
Employee Rating

Very nice but skimmers. Fast talkers that are focus on jacking up prices with slick moves More

by bernadine.long922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 14, 2023

Joe Rizza Acura responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Bernadine, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jun 14, 2023

bernadine.long922 responded

I have an excellent credit rating. I ask for 72 months to pay off car loan. I was given 75 months so Joe Rizza Acura coukd collect more money. I was charfes a 9.88% rate for a 2016 acura rdx that cost $25,000+. I made a down payment that brought sale down to $19,000. "Are you making a down payment and uf yes how much" was the 3rd questioned asked of ne and then the skimming started to raise the cist up to $29,000+ at 75 years. Slicksters!!!!

June 10, 2023

Dealership Rating
Employee Rating

Professional no nonsense buying experience. .best buying experience in my 69 years..the Gerard the sales consultant was very knowledgeable and helpful in our decision in purchasing the MDX. More

by DARR88K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony LaGiglio

Jun 12, 2023

Joe Rizza Acura responded

Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

March 25, 2023

Dealership Rating
Employee Rating

Great customer service! ! No pushy salesmen and very accommodating. Overall a great experience. I would purchase from here again. More

by mholmes710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2023

Joe Rizza Acura responded

Congratulations and thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

March 19, 2023

Dealership Rating
Employee Rating

From the moment we walked into the establishment, Joe Rizza everyone greeted us. Special shout out to our personal guide of the day. Mr. Gerard he took care of us, even all of my questions that I had in More

by QSHERIKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 19, 2023

Joe Rizza Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

February 04, 2023

Dealership Rating
Employee Rating

This is my 4th lease. Each lease is exactly what I wanted. And I appreciate the kindness and great customer service you would expect when purchasing a new vehicle. More

by vlm3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2023

Joe Rizza Acura responded

Thanks for your feedback on your recent visit to Joe Rizza Acura. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

December 09, 2022

Dealership Rating
Employee Rating

High prices. The finance man I dealt with needs to find a new job, it felt like I was bothering him. How could a business like this let a finance person treat cus More

by YVNNE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo

Dec 12, 2022

Joe Rizza Acura responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

May 17, 2023

YVNNE responded

I DID NOT LIKE THAT THE CAR WAS REPORTED AS IN SERVICE WITH ACURA BEFORE I ACTUALLY TOOK DELIVERY!! THIS STARTED THE WARRANTY CLOCK TICKING BEFORE I EVEN HAD POSSESSION OF THE VEHICLE.

December 07, 2022

Dealership Rating
Employee Rating

Excellent staff who know how customers should be treated. There was no pressure and the sales staff went above and beyond what is expected. More

by Kris H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo

Dec 09, 2022

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us, Kris. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 03, 2022

Dealership Rating
Employee Rating

Unprofessional and deceptive. Charged me $500 over residual for some dealer fee. GM was unprofessional and when asked why there’s a $500 fee told me that he will cancel my deal an More

by ali.shabbir26
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Pat Dazzo , Brett

Sep 09, 2022

Joe Rizza Acura responded

Ali, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 01, 2022

Dealership Rating
Employee Rating

We had a great experience purchasing our Acura at Joe Rizza Acura. Gerard was great to work with and Pat Dazzo was real nice when we came to take delivery. I will buy more vehicles from them in the fut More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo

Sep 02, 2022

Joe Rizza Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

August 11, 2022

Dealership Rating
Employee Rating

Good service clean environment one of the greatest salesman in Gerard Dumas. Decent selection of vehicles More

by Norrab05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2022

Joe Rizza Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Aug 29, 2022

Norrab05 responded

Second to none service

Aug 29, 2022

Norrab05 responded

Great experience. Another satisfied customer

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