Gihan Gutierrez

He was communicative and my car was ready very fast but he seemed almost annoyed to have to help us. There was no overt rudeness. He was kind. It was just not what we are used to there. he seemed almost annoyed to have to help us. There was no overt rudeness. He was kind. It was just not what we are used to there. More

by Melissatarin1979 Verified Customer Verified Customer

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Not happy with the customer service I received the day I brought my accord to be serviced. It was my first time at the new precision Honda. No one explained to me that everything was going to be electronic. brought my accord to be serviced. It was my first time at the new precision Honda. No one explained to me that everything was going to be electronic. The event that really disappointed me was when my car was pulled up after being serviced. The young man just drove my car up. He didn’t acknowledge me or even bother to inform me that my vehicle was ready. He just walked away to another counter and began conversing with another employee. I walked up to my vehicle not knowing if was ready or not. I had to then ask if my vehicle was ready. Another employee politely answered me and told me yes it was ready to go. I told him thank you for informing me I have had my accord serviced plenty of times at Downey and never experienced this type of service. More

by Harley Verified Customer Verified Customer

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There are no clear signs of where the new service location is located. Only that across the street where it had been was a large sign stating it’s across the street. I also feel that the prices for l location is located. Only that across the street where it had been was a large sign stating it’s across the street. I also feel that the prices for labor and parts could be more economical. The deal sip is just too expensive. My air filter, oil change and tire rotation was a whopping $300. That cut into my monthly budget in a bad way. More

by Ana Verified Customer Verified Customer

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Service associate seemed annoyed from the moment we greeted each other. I understand it was an early appointment, but the welcoming was not there. Also, when I was driving off my car dust pan was left greeted each other. I understand it was an early appointment, but the welcoming was not there. Also, when I was driving off my car dust pan was left hanging and it would drag on the floor as I was driving off. I don’t know how they didn’t catch that as it was making a loud scratching noise. So not recommended. More

by mserrano92 Verified Customer Verified Customer

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Great service my advisor is very good probably the best service I have ever seen in my life service I have ever seen in my life More

by sanchezdanny1995 Verified Customer Verified Customer

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Excellent service fast and reliable agents I’m very satisfied all this years and congratulations for your new building it’s beautiful! satisfied all this years and congratulations for your new building it’s beautiful! More

by davidraymond2009 Verified Customer Verified Customer

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Excellent customer service I would definitely visit the service department and refer a friend Awesome service department and refer a friend Awesome More

by og_garcia Verified Customer Verified Customer

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Dealership was clean and Gihan was professional. I have no complaints for my visit. Thanks I have no complaints for my visit. Thanks More

by Marlene Torres Verified Customer Verified Customer

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The service advisor Steven was very courteous, knowledgeable and professional. Great service- my car was ready sooner than expected. knowledgeable and professional. Great service- my car was ready sooner than expected. More

by Kimp Verified Customer Verified Customer

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I was very satisfied with how my issue was resolved — truly professional and good service. truly professional and good service. More

by Fang Verified Customer Verified Customer

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