Gina Carpio
Gina Carpio at Greenway Kia East
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Gina Carpio | Page 3

Service Manager

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.0
29 Reviews
4.0

29 Reviews

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29 Reviews of Gina Carpio

February 19, 2024

Dealership Rating
Employee Rating

Very expensive and wanted to much money to fix a simple problem that could have easily been fixed. More

by Kurtfarnkoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 19, 2024

Greenway Kia East responded

Thank you for letting us know about your disappointing experience and giving us feedback on our pricing. Your feedback will help us provide better service in the future. If you would like to discuss anything further, I've listed my contact information here. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 17, 2024

Dealership Rating
Employee Rating

Great job! !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. More

by adorno3132jd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mnassa , Carlos

Feb 19, 2024

Greenway Kia East responded

We're glad to know that you had an excellent service experience at Greenway Kia East! Our team is always here to keep you updated and make your visit as convenient as possible. Thanks for the review!

February 16, 2024

Dealership Rating
Employee Rating

Sam and his team went above and beyond for me. The process was quick and easy. Thank you! More

by Evieraine14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mnassa

Feb 18, 2024

Greenway Kia East responded

We are thrilled to hear that Sam went above and beyond to assist you with your purchase. Thank you for sharing this feedback with the Greenway Kia East team!

February 11, 2024

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Employee Rating

It was kind of lengthy and they had to order fuses so I have to come back. I haven't heard anything yet. Plus they said they would wash my car but didn't. More

by MICHDECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2024

Greenway Kia East responded

We appreciate your patience during the process and apologize for any inconvenience caused. We're working on getting those fuses ordered at Greenway Kia East, and we'll make sure to give your car a wash when you come back in! Thanks for sharing this feedback with us.

February 10, 2024

Dealership Rating
Employee Rating

The service The service from the moment I arrived at the dealer was excellent, all the employees were very attentive, thank you very much for the excellent quality service you provided me. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mnassa

Feb 12, 2024

Greenway Kia East responded

Ana, we're so glad to know you had an excellent experience at Greenway Kia East. Our team always aims to provide top-notch service, and it's great that they hit the mark for you! Thanks for your kind words.

Feb 12, 2024

Ana responded

Servicio excelente.

Feb 12, 2024

Ana responded

Excelente servicio

Feb 12, 2024

Ana responded

Excelente servicio

Feb 12, 2024

Ana responded

Excelente servicio

February 02, 2024

Dealership Rating
Employee Rating

The man in the red hat that “greets” you when you pull up was so rude to me when I pulled up, he has no empathy and wasn’t nice in the slightest. The lady at the front desk, her name escapes me but she had t More

by jrdngllghr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joseph Mnassa , I don’t know who those people are because I never spoke to them.

Feb 05, 2024

Greenway Kia East responded

We're sincerely sorry to read about your experience with the individual who greeted you. This is not reflective of our standards for customer service and we appreciate you bringing this to our attention. It's good to know that another member of our team was able to provide a more positive interaction, but we understand there's room for improvement overall. We'd like an opportunity to discuss details of your experience further if possible - please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

January 31, 2024

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Employee Rating

The service center fit me in and repaired the car in 6 hours. Thank you More

by gdhjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mnassa , Matt and Carlos

Feb 01, 2024

Greenway Kia East responded

Thank you for the review! We hope to see you back again at Greenway Kia East. Safe travels!

January 27, 2024

Dealership Rating
Employee Rating

Usually friendly staff, always takes several hours for service even with appointment. Comfy seats in lobby though. More

by Bofadeese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2024

Greenway Kia East responded

Thanks for your feedback! We're glad to know you find our staff friendly and the lobby comfortable at Greenway Kia East. We'll certainly look into ways we can improve our service times. We appreciate you taking the time to share!

January 26, 2024

Dealership Rating
Employee Rating

Professional, friendly, knowledgeable but no pressure. Went in to take care of recall but ended up buying the exact car I wanted which was in stock and on the lot. More

by Cheshirect
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mnassa , Jovan

Jan 26, 2024

Greenway Kia East responded

We're glad to know you had a great experience at Greenway Kia East and found the car you wanted! We always aim for professionalism, friendliness, and knowledge without pressure. Thanks for your review and enjoy your new ride!

3

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