Gina Carpio | Page 2

Service department needs to learn how to call people back and to schedule appointments when they order parts and to schedule appointments when they order parts More

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I was told my car was under recall and under warranty and neither one fixed the engine!! The car would stop working while driving and your company doesn’t see that as a hazard!!??I asked in order for the rec neither one fixed the engine!! The car would stop working while driving and your company doesn’t see that as a hazard!!??I asked in order for the recall you’re waiting till the defect occurs and I get in an accident in order for it to take place and I was told yes twice!!! That is totally ridiculous when my make model and year is under the recall!!!! I will bring this up to the news as well!! That your company would rather a catastrophe happen before you abide by the recall on your defective engines!!! My car is a 2016 Kia optima ! More

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Great job! !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. More

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Very expensive and wanted to much money to fix a simple problem that could have easily been fixed. problem that could have easily been fixed. More

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Great job! !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. More

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Sam and his team went above and beyond for me. The process was quick and easy. Thank you! The process was quick and easy. Thank you! More

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It was kind of lengthy and they had to order fuses so I have to come back. I haven't heard anything yet. Plus they said they would wash my car but didn't. have to come back. I haven't heard anything yet. Plus they said they would wash my car but didn't. More

by MICHDECKER Verified Customer Verified Customer

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The service The service from the moment I arrived at the dealer was excellent, all the employees were very attentive, thank you very much for the excellent quality service you provided me. dealer was excellent, all the employees were very attentive, thank you very much for the excellent quality service you provided me. More

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The man in the red hat that “greets” you when you pull up was so rude to me when I pulled up, he has no empathy and wasn’t nice in the slightest. The lady at the front desk, her name escapes me but she had t was so rude to me when I pulled up, he has no empathy and wasn’t nice in the slightest. The lady at the front desk, her name escapes me but she had tattoos and facial piercings, she was very sweet and apologetic about this man’s horrible attitude. He appeared to be making fun of my vehicle and rolled his eyes at me multiple times. The only reason I’m giving 3 stars is because of the lady at the desk. When I get a new car you’ll never catch me in another KIA if this is how they treat people. More

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The service center fit me in and repaired the car in 6 hours. Thank you hours. Thank you More

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