Gina Verrilli | Page 7

Service is good but salesman screwed me! The car had a ticking noise from day one but service said there’s nothing wrong.. salesman said it’s like his new gun after a few uses ticking noise g The car had a ticking noise from day one but service said there’s nothing wrong.. salesman said it’s like his new gun after a few uses ticking noise goes away!! More

by ZABIULLAHRAHEEN Verified Customer Verified Customer

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lease initiated in January, 2019 LEASED A CRV AND SORRY I DID. WANTED A PILOT. THE CRV I LEASED IS LOADED, BUT IT'S NOT THE PILOT. HAD AN OPPORTUNITY TO LEASE A THE CHEVY TRAVERSE AT LEASED A CRV AND SORRY I DID. WANTED A PILOT. THE CRV I LEASED IS LOADED, BUT IT'S NOT THE PILOT. HAD AN OPPORTUNITY TO LEASE A THE CHEVY TRAVERSE AT $410 A MONTH NOTHING DOWN. I BLEW IT--MISTAKE I WON'T MAKE AGAIN. WE HAVE LEASED ABOUT 12 CARS FROM JOYCE AND THAT SHOULD HAVE ACCOUNTED FOR SOMETHING. GUESS WHAT---IT DIDN'T. WE HAVE A WAYS TO GO UNTIL THE 2 OF THE HONDA'S ARE "UP". THIRD IS INTO THE SECOND YEAR. I LEARNED FROM THIS. More

by COURTNBIGD82 Verified Customer Verified Customer

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Fair and efficient... Joyce stood out from the crowd. I just leased my 2nd car from Joyce (this one a 2018 AWD Pilot EX-L). Joyce made it simple. This was truly a "no haggle" sale. I didn't even need t I just leased my 2nd car from Joyce (this one a 2018 AWD Pilot EX-L). Joyce made it simple. This was truly a "no haggle" sale. I didn't even need to make a counter offer because their initial offer was too good to refuse... I spent 10 minutes on the phone with them, my wife spent 15 minutes having our "trade in" evaluated, and then I was in and out of the dealership with my new car within 1 hour. Joyce priced their initial quote to win the business. Other dealers quoted me at prices they hoped were good enough to get me to show up in their dealership in the hopes that I would be an uneducated consumer, willing to pay more than “market” for the car. When getting a new car, I do internet research and request competitive bids through KBB.com and Edmunds.com because my time is very short. Unlike some buyers, I don’t have the patience to sit in a dealership for 5 hours haggling over the last penny. I do my research, I know what the cars are worth, and I don’t mind that the dealer needs to make a reasonable profit. I requested quotes from 5 dealers. Joyce was a real "stand out" right from their initial response. They quoted me a price that was substantially below the low end of the "fair purchase price" range published by Edmunds.com and KBB.com. This was a huge contrast vs. all the other dealers I requested quotes from. One of them (Madison Honda) didn't respond. Two of them (Planet Honda and Rt. 22 Honda) gave me an initial quote identical to Honda's national lease promotion. One dealer quoted me a price more than $600 (over the 36 month lease) HIGHER than the Honda national promotion. My wife then took our (leased) Honda Odyssy into Joyce for an evaluation, and they agreed to give us a fair price for the equity value in that car, which further reduced our out-of-pocket cost. I probably could have pushed them for another $500 of trade in value, but their overall price was already soooooo much better than every other dealership was offering, and life's too short to haggle over the last penny... This was a very efficient process for me. I probably spent 2 hours on my online research and “leveling the bids” with an Excel-based lease calculator I developed a few years ago (I had to reverse engineer the Honda national offer because I wanted to only pay the first month's lease cost at closing). Then my wife spent 15 minutes at Joyce having our Odyssy evaluated. Then when I went to get the car I was in and out of Joyce, and on my way, within 1 hour. I sense that dealerships have different business models. Some (like Joyce) are high volume and have a large used-car dealership. They accept lower margins on each new car sold in order to turn them over faster. In addition, they will give fair value on high-quality trade ins because they know they can sell them quickly. Others are lower volume, but need to make higher margins on each car they sell. More

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Seamless Great team work throughout the dealership. What more can I say. I gave Joyce my bottom deal and they beat it anyway!!!!! Will purchase again from Joyc Great team work throughout the dealership. What more can I say. I gave Joyce my bottom deal and they beat it anyway!!!!! Will purchase again from Joyce!! More

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Without Mario no sale. Mario was great seemed to be very honest. Like most dealerships have to do your homework before you secure the best price. Mario explained the auto Mario was great seemed to be very honest. Like most dealerships have to do your homework before you secure the best price. Mario explained the autos functions in great detail. More

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I love my car! I had such a great experience here and am very happy about my new car!Nancy was very helpful throughout the entire process and I was glad I went to h I had such a great experience here and am very happy about my new car!Nancy was very helpful throughout the entire process and I was glad I went to her!She really went out of her way to make sure I had the perfect vehicle to fit me! More

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very friendly and helpful the internet sales lady was very nice and was able to answer all my questions the sales lady was very professional and kept in touch with me througho the internet sales lady was very nice and was able to answer all my questions the sales lady was very professional and kept in touch with me throughout the whole process More

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Honda Fit I had an average experience with Joyce Honda. I did not love the manager, but the sales rep I worked with, Navin, was excellent. He was very attentive I had an average experience with Joyce Honda. I did not love the manager, but the sales rep I worked with, Navin, was excellent. He was very attentive and made sure I knew how to use all the features in my car. He made me comfortable and I appreciate all of his hard work and help. Overall there were kind employees and others who seemed to be in a bad mood. I would work with Navin and again because he was great. More

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