Glauco Pergolizzi | Page 2

Fabulous experience at DCH Lexus, Santa Barbara From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was abs From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was absolutely fabulous and outstanding in every way. More

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Service Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our expe Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our experience with family and friends! Isaiah Figuerora and James Porter very good service! More

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Yes and No Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing wit Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing with great sales people but isnt that kind of part of their job description?? My family and I had recently upgraded to a bigger SUV due to upsizing our family. We saw the car online and was able to work a deal out over the phone since the dealership was close to 3hrs away from where we lived. We ended up driving down to the dealership and the car was a perfect fit for us. The interior condition wasn't the cleanest...in fact I found a hand full of pretzels, a funion, and a vanilla crispy wafer underneath the third row seat. There were also fingerprints all over the back windows. They had the car go back to get detailed and brought it back from being detailed 45min later. Quick detail job I know. I inspected it and found the same food in the back seat and fingerprints. Also there was sand in the creveses of the seats. So I pointed it out and they took it back again. 20 minutes later it came back. Only found 2 pretzels this time and the sand was still there. Instead of having them send it back for the 3rd time I knew it wasn't going to come back any cleaner. So that was strike number 1. After the deal closed it was still daytime and we were unable to see that the front windshield had a hazy coat on it which made it very unsafe to drive at nighttime due to the glare from the oncoming headlights. My husband and I decided that since we were already going to have to pay someone to detail our car since the dealership failed to do, we would see if the detailer could get that film off. He wasn't able too so the windshield was considered damage. My husband called the dealership and they took a couple days to work something out. They needed us to drive to the next city, which is an hour there and an hour back, to pay out of our pockets to get the windshield replaced. They would reimburse us of course but the fact that we have had close to $600 come out of our pockets 3 days after buying the car, not cool. $250 detail job, $292 for windshield, and $50 for the gas we used to drive and get the windshield. We were only reimbursed for the windshield. Just dissapointed that they didnt take responsibility for all of the out of pocket costs. No one should drive away with a new car having to get it professionally detailed themselves on their own time and money. I should have never even had to send the car back to get re detailed. It should have been in mint shape as is. In conclusion if you want to leave the dealership driving a like new car and a safe one, I might add, probably shouldn't go to this one. We've bought a handful of cars over the last 10 years and have never been unsatisfied like we were with this purchase. More

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Glauco Was Great Glauco helped me purchase a pre-owned Lexus IS. He provided great service and plenty of information that was relevant to my search. I'd recommend him Glauco helped me purchase a pre-owned Lexus IS. He provided great service and plenty of information that was relevant to my search. I'd recommend him to anyone looking for a Lexus. More

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Great service from beginning to end! I enjoyed working with Glauco to purchase my new Lexus NX. He helped me to find the car that had all of the features I was looking for. He answered al I enjoyed working with Glauco to purchase my new Lexus NX. He helped me to find the car that had all of the features I was looking for. He answered all of my questions and was very helpful. He was not pushy like some salesmen can be but was overall very friendly and helpful. I highly recommend Glauco and Lexus of Santa Barbara! More

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Lexus 350Es Great experience with Glauco he is not pushy, very informative, and makes you feel comfortable and make your own decision. I would highly recommend t Great experience with Glauco he is not pushy, very informative, and makes you feel comfortable and make your own decision. I would highly recommend this dealership amd Glauco. More

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Great customer service. Glauco was awesome. Love my new to me Lexus. Great price, and took car of some not so minor issues with the car. Really couldn't be happier with th Glauco was awesome. Love my new to me Lexus. Great price, and took car of some not so minor issues with the car. Really couldn't be happier with the service. More

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Great Experience! My sales person, Glauco, was extremely professional and very knowledgeable. I was in the market for a certified pre-owned RX 350 as I was very unhapp My sales person, Glauco, was extremely professional and very knowledgeable. I was in the market for a certified pre-owned RX 350 as I was very unhappy with my 2016 Toyota RAV4. He contacted me right away when one came in that he felt would be what I might want.....he was right! I love my car!! Glauco (and Erika, my paperwork gal) did everything to ensure the process went smoothly. I'm still getting used to all the bells and whistles but I know that Glauco is available if I need him. I will definitely be back when the time comes. More

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Friendly. Do not push sales. Trustworthy . Will recommand th Glauco ,Aaron are courteous and treated me with respect. Also this is my second Lexus which I consider one of the best cars. Also kudos to the sales m Glauco ,Aaron are courteous and treated me with respect. Also this is my second Lexus which I consider one of the best cars. Also kudos to the sales manager who completed the paper work. More

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DON’T GO ANYWHERE ELSE I have just leased my 5th Lexus SUV in 15 years from this dealership and cannot recommend them enough. Their professionalism is excellent and they tre I have just leased my 5th Lexus SUV in 15 years from this dealership and cannot recommend them enough. Their professionalism is excellent and they treat their customers like family. The service department is always responsive as well. This dealership deserves its reputation and your business and Lexus is the most reliable and maintenance free car I’ve ever had. More

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