Glen Dalton | Page 35

Excellent service. I highly recommend this Subaru dealer! I got my first Subaru Impreza at this dealer a few years ago. Sold this car to my son and leased another Impreza in 2015. A couple of weeks ago, I d I got my first Subaru Impreza at this dealer a few years ago. Sold this car to my son and leased another Impreza in 2015. A couple of weeks ago, I decided to lease a 2018 Impreza. The sales person (Tom) was really helpful and always kept me informed throughout the whole process. Even helped me to contact my insurance company to have all the paper work ready for the new car. Talking to the manages and the finance person, was also simple and straightforward, always willing to explain the details of the lease and be sure that I was comfortable with all aspects of the lease. Highly recommend this dealer, three Imprezas speak for themselves! AR More

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Wonderful experience on my first Subaru! I am starting my new job that will be almost 50 miles away from home (so ~100miles per day) and I realized that I need a good car for work. Subaru is I am starting my new job that will be almost 50 miles away from home (so ~100miles per day) and I realized that I need a good car for work. Subaru is what i have been desiring for. I went to Quirk Subaru in Braintree first and I could tell that this dealership was not for me. You could notice if you wanted to continue the conversation with the people from the vibe instantly, and the sales men at Quirk were really pushy and hid a lot of facts from us. Therefore, my family decided to give Cityside a try. I immediately noticed how friendly and helpful the employees are at Cityside. I had a few emails back and forth with Rob before I decided to visit in person. Rob was busy helping other customers at that time, so Mike came help me with the test ride. I really like how the employees at Cityside didn't compete against each other. They try their best to work together to make sure the customers are comfortable and happy with the prices as a team! Mike and his manger, Glen, were so friendly and answered my questions honestly. They laid out all costs up front so that I could know exactly what the car would cost. In particular, they both were very accommodating and took the time to make sure i understood how the lowest price reported at consumer reports/true car were analyzed. The entire process was very agile and relaxing. Within a few hours of meeting with Mike and his manager, Glen, I was able to negotiate a great deal on the 2018 Forester premium with leather seat upgrade and I put a deposit down happily. My friend already said she would go to Cityside for her next car after I told her about my experience last night! :) I don't think I can find any better deal+wonderful buying experience anywhere else. Thank you!!! More

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Overall pleasant and easy experience. Everyone I interacted with at CitySide was very friendly and accommodating. I felt very well informed and well taken care of in the end. I have had le Everyone I interacted with at CitySide was very friendly and accommodating. I felt very well informed and well taken care of in the end. I have had less than great experiences with dealers before, and CitySide was pleasantly different! More

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Everything wrong with the car buying experience today! I'm not usually one to leave reviews on services like this, but in this case, it is worth mentioning. But my experience embodies everything wrong with I'm not usually one to leave reviews on services like this, but in this case, it is worth mentioning. But my experience embodies everything wrong with car buying in today's day and age. Cityside Subaru is the closest Subaru dealer to Boston, so I get why so many people go there. It is really close and pretty easy to get to. I live in Boston, and it was time for a new Subaru, and I figured I would give Cityside the first shot at winning my business. I had researched the exact vehicle, packages, accessories, etc. and knew exactly what I wanted. There was no need for me to explore any other options or other vehicles. The simple task fell to sit down, get a price and see if the service packages, warranties, etc. all lined up. As a matter of fact, I had already requested and received quotes from 5 other dealers in the area, and they were all reasonable, but with 1 clear winner (and by the way, it was not Cityside). Thus, I attempted to see if Cityside could match or even do better than my best quote, since the other dealer was further away, and not as convenient for me to get to. I contacted Cityside, with the exact model and build of car I wanted, with the hopes of seeing if they could compete. I gave them the exact number to compare and tell me if it is possible. This is where the situation goes south. I was simply hoping to get an initial answer of "Yes, we can beat it;" or "Sorry, that doesn't seem to make sense for us; if that other deal is real, you should take it." The answer I received instead was: "That other deal is not real. Come in and we can see what we can do. You should look at our dealerrater score. We're the highest rated dealership in the area." I thought 'OK, sure, I will go there and we can talk about if that can make sense.' I thought it was weird they brought up their reviews at the end, but I was willing to give it a shot. I went in to meet with the sales rep, who seemed well-meaning, by the way. The second I walked in, I felt completely uneasy. It was a busy salesfloor. I didn't know where to go, who to talk to on the salesfloor, and wasn't greeted until a few minutes of waiting awkwardly by one of the cars in the showroom. Then, a guy told me to take a seat at the desk of the sales rep who I was in touch with. Still fine. The sales guy was a very typical sales guy, he talked to me about the build of the car, the details a bit, my trade vehicle, and he took the numbers I was telling him and the keys to my trade, wrote down the numbers, and made me sign and "offer" sheet to show that I would be on board. Then the dreaded "Let me bring all this to my manager to see what we can do." After 15 minutes of sitting and waiting (I suspect the typical 'make 'em sweat' tactic), the sales guy comes back, saying he went to my car and had to write VIN, and that he couldn't find my registration. I gave him the registration. He walks away saying "Let's hope we can do something, but it isn't looking good..." Another 10 minutes later, he comes back, and he says "Can you send me the other dealer's offer?" I had an email from the dealer, took a screenshot, without the dealer's name and forwarded, and the sales guy was not getting the email, even after 4 attempts to forward. By now the sales manager had freed up, walked over, took a seat, and without any introduction and niceties, he immediately asked, "Can you just show me the offer on your phone?" I showed him the screenshot. Unsatisfied, he immediately pushed for "Look, you can either show me the full offer or not." Taken aback, I VERY reluctantly told them the name of the dealership, but didn't want to hand my phone over again. At this point, I felt cornered, outnumbered, uncomfortable. I walked into the lion's den without realizing it. Clearly the sales manager felt very threatened. I said that I didn't feel comfortable with that. I said: "If you don't want to believe me, that's fine. I am not not showing you more stuff on my phone." The manager got up in a huff, said "That's it, then!" He and sales rep started walking away. The sales rep heads outside and sales manager says "We tried to keep you here, since you're local. If the other dealership isn't honest, call us." - and I responded with "Ok, I won't call you, but thank you." This was the worst interaction I've ever had while car shopping. I sort of blame myself for not catching it at the "come in in-person and we'll figure it out," but I didn't think anyone would actually be rude to me in the process. Not sure about anyone else's experience, but speaking from my personal experience, this is the epitome of what is wrong with new car sales and car dealerships in the US. The sales staff is angry, it feels like a pressure cooker environment, the assumption from the sales staff is that a smart consumer is not the one they should be doing business with. The assumption from the sales manager was that I was lying and that the quote was fake and that's all he cared about. Not seeing how I felt, not caring about how his comments made me feel wildly uncomfortable, or how getting up and leaving is the literal last thing any service or sales staff at a dealership should do when it isn't going the exact way they want it to. The result: 1) I went to the other dealership (the one further away), the quote was exactly what we had discussed, I signed the paperwork, and took delivery of the vehicle yesterday 2) I cannot with good conscience recommend this pressured sales experience to anyone, especially if you know exactly what you want already. 3) Once the sales staff knows their charm won't do them any favors, they resort to cornering you, smearing other dealers with invalid information to win your favor, all while having this absurd amount of unfounded self-confidence (they KNOW they're right, and you're wrong). Overall, if you want to be a well-informed consumer: BE AWARE. If you know what you want, I recommend looking around a bit before going to Cityside, even if it is the closest dealership to Boston. More

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A Subaru Satisfied Customer Cityside Subaru already knows that it has a wonderful product from beginning to end. Thank you, especially to Peter and Glenn, for making the experien Cityside Subaru already knows that it has a wonderful product from beginning to end. Thank you, especially to Peter and Glenn, for making the experience again so easy. Lori More

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Call Rob Gale at Cityside right now! We just had such a fantastic experience purchasing our new 2017 Outback with Rob Gale and his manager Glen! We had some issues with the record of our We just had such a fantastic experience purchasing our new 2017 Outback with Rob Gale and his manager Glen! We had some issues with the record of our trade-in car, but Rob and Glen were super calm and patient and helped us get the deal that we needed to purchase our new vehicle! Seriously, if you want to buy a Subaru, call Rob Gale right now! He was the most friendly and low-pressure sales person that I have ever met. We are so excited for our new car!! More

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Convinience Very easy to work with and convenient. Hassle free experience and or able to accommodate all my requests and needs. Would recommend to try this deal Very easy to work with and convenient. Hassle free experience and or able to accommodate all my requests and needs. Would recommend to try this dealership. More

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Easy and simple car buying experience Mike and Glen were so easy to work with. I purchased my first Subaru over the phone since I knew exactly what I wanted. The process was easy and simpl Mike and Glen were so easy to work with. I purchased my first Subaru over the phone since I knew exactly what I wanted. The process was easy and simple. Mike was extremely helpful when I came in to pick up the car. I highly recommend him. Overall I would definitely recommend Cityside Subaru and Mike to my friends and family. More

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A perfect used car! I was anxious about buying a used car but Cityside did everything to make sure my car was perfect. So appreciate their commitment to customers. I was anxious about buying a used car but Cityside did everything to make sure my car was perfect. So appreciate their commitment to customers. More

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Horrible customer service We went in today to buy a car. Repeat customers. Bought a car there several years ago. We were offered a deal and then told afterwards that they could We went in today to buy a car. Repeat customers. Bought a car there several years ago. We were offered a deal and then told afterwards that they couldn't actually make that deal work because they forgot to add taxes and fees. Then they said they'd take our trade in and then changed their minds. Wasted the day. Will never go there again. Could've made lifelong customers out of this family who live down the street. Very disappointed. Will spread the word to all we know to stay away. Tom was good to work with and seemed to mean well. The two managers we dealt with Glen and Dan were horrible to work with, sleazy. Made Toyota look awfully good today. More

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