Glenn Dzengeleski | Page 29

Well i bought my car during the holidays sometime closer to Thanksgiving. In the following weeks i noticed a shaking getting more and more noticable when stopping. When i was sold the car I was told things to Thanksgiving. In the following weeks i noticed a shaking getting more and more noticable when stopping. When i was sold the car I was told things like brakes and tires and safety related issues are addressed and fixed. So if this was true why would i have to be replacing my front rotors and brakes at my own expense before I even made my first car payment. This got me really annoyed and I was just told by Glenn who spoke with Oscar, the guy who sold me the car, that this problem isn't covered in the deal and I am reaponsible for it. There was clearly a problem starting that was overlooked by the tech when the car was sold to you guys, rotors and brakes don't give out in weeks. To me this is poor service and care for safety, I for sure won't be having return business since I feel cheated in this encounter. More

by Nathan Lietzenmayer Verified Customer Verified Customer

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My battery was dead. They got me in same day for service. Glenn was very informative and helpful. I also received my military discount. Excellent service!!! Glenn was very informative and helpful. I also received my military discount. Excellent service!!! More

by TAMMYKAMEH Verified Customer Verified Customer

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My wife’s Buick Regal spent over a week there. In time getting information about the status of repairs was like pulling teeth. My wife and I had to constantly reach out, when we did get information we wo getting information about the status of repairs was like pulling teeth. My wife and I had to constantly reach out, when we did get information we would be promised time frames for contact or the vehicle and the follow through on either never came through. Ultimately it was costing more than originally mentioned because there were additional issues wrong with the car, thankfully Mike Richardson worked with us on the price somewhat, about the only redeeming part of this experience. I couldn’t recommend sending anyone to this dealership for service because their communication skills are just awful. At times instead of owning up to what has happened they simply tried to pin the lack of communication back on my wife and I for not answering the phone. Also a couple weeks after the repairs were completed the car overheated a hose had come loose. I had to get the car towed to the Goodyear I typically take it to and they determined it was most likely bumped or not connected properly by this dealership. So much for thoroughness, unless this was done out of spite for my wife and I getting upset with the level of service provided. In summary , please stay far away from this dealership if you can help it for your service needs. Jimmy Bilancione More

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Thank you Glenn. Excellent service, timely repairs. Honest and fair evaluation and honored all my suggestions and coupons. I highly recommend your svc, dept.Thanks steve. Honest and fair evaluation and honored all my suggestions and coupons. I highly recommend your svc, dept.Thanks steve. More

by busmant102 Verified Customer Verified Customer

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Very efficient service. Went for oil change and thought I needed brakes based on mileage. Oil change done quickly and the service manager confirmed I didn't need brakes and that they had a lot of wear remain needed brakes based on mileage. Oil change done quickly and the service manager confirmed I didn't need brakes and that they had a lot of wear remaining despite the high mileage.. More

by bonds3 Verified Customer Verified Customer

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The first service on my 2020 GMC Acadia Denali. The entire visit took way less time than I expected. Customer service was excellent! Very satisfied with my experience! entire visit took way less time than I expected. Customer service was excellent! Very satisfied with my experience! More

by mperry1513 Verified Customer Verified Customer

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Always honest, helpful kind and professional. Always explain everything in detail.. Prompt attention timely repairs and always with a smile.. Nice lounge and free coffee too. explain everything in detail.. Prompt attention timely repairs and always with a smile.. Nice lounge and free coffee too. More

by busmant102 Verified Customer Verified Customer

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The service and customer service was great! Glen was excellent and kept me informed as the service was being done. I will use the service dept in the future. excellent and kept me informed as the service was being done. I will use the service dept in the future. More

by dpalmer927 Verified Customer Verified Customer

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Service was great. Fast and friendly The best i had and believe me I went through a lot of dealerships. Highly Recommended. Never had a problem with anybody working there believe me I went through a lot of dealerships. Highly Recommended. Never had a problem with anybody working there More

by VICKDON Verified Customer Verified Customer

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My service and the service advisor was exceptional! They were able to perform my services ahead of my scheduled appointment! Everyone was very professional and courteous were able to perform my services ahead of my scheduled appointment! Everyone was very professional and courteous More

by mthomasjr Verified Customer Verified Customer

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