Goran Cisic | Page 14

Great group of people to deal with. . The best car shopping experience I've had in a while.. . The best car shopping experience I've had in a while.. More

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Infinity Gwinnett has very low standards. I was very disappointed in this dealership. I purchased a preowned vehicle at Infinity Gwinnett. The vehicle I was interested in purchasing had I was very disappointed in this dealership. I purchased a preowned vehicle at Infinity Gwinnett. The vehicle I was interested in purchasing had not been cleaned; I was told would be detailed prior to the day of delivery. I was selective about the dealerships I shopped at given purchase of preowned can have many potential pitfalls. I felt confident in the Infinity brand and did not expect what happened. My pre-purchase concerns revolved around cleaning. I was pleased with the overall condition of the vehicle. My concerns included an unidentified repugnant odor which I was confident would be cleared once detailed. What was explained to me was that bird droppings had fallen on the vehicle, and it was that or sap that had gotten on the hood and would be easily cleaned. The carpet on the driver’s side needed a deep clean with what appeared to be a spill and that too would be addressed. I was unconcerned about the cleaning of the vehicle and consummated the sale based on what I thought was the integrity of the Infinity brand. I purchased the vehicle with this understanding and again confidence in the luxury Infinity brand and awaited its delivery. After I signed the paperwork and formally purchased the vehicle, the salesperson brought it back to me. It appeared it was run through a quick wash. None of the issues were addressed to my surprise. The bird droppings left dings in the metal (that one heck of a bird) and I had to push back on latent structural damage which I knew could be cured and would be cured by a reputable company. I rejected the e outcome and pointed out the areas of deficiency. The salesman said it would be addressed. The body guy would take care of the minor dings and the detail would take care of the rest. Gwinnett. I never heard from them, reached out to the sales manager to get her to take a look as the salesperson was relatively new and inexperienced – so I thought. She was surprisingly disinterested. Bad day perhaps? After five business days of no contact, I went to the dealership and found the body guy had come. The dings on one side were addressed and the dings on the opposite side of the hood had not. Both the same, not sure why one side was, and one side was not - but ok. Same body guy, could fix one side but not the other? The car had not been buffed to smooth out the fine scratches. The carpet had not been cleaned. The odor was masked only (and poorly) and reeked from beneath the masking. If the vehicle had detailed and cleaned the carpet, there would not have been a need to mask - period. No buffing was done, the fine scratches remained. My salesperson was not available, and the receptionist reached out to the sales manager who promptly hung up on her. Twice!! I thought this bad mood was having a serious hangover. In other words – she was not at all helpful and declined to trouble shoot even though she was in her office. The decision I made was to identify my concerns and determine if they could be cured. They could be cured – but I was told they could not be. My expectation of Infinity was much higher than the actual experience and the brand now reeks in my head as loudly as the odor in the vehicle which I was successful in alleviating. I do not recommend this dealership or the brand as I am not sure why they felt so comfortable in delivering me a car that I paid full price for in such deplorable and curable condition. Buyers beware, any preowned vehicle should be in immaculate condition prior to being delivered to the new owner. No smells, carpet cleaned, buffed to shine as best it can and issues addressed as promised. I did not get it put into my contract so they gave me a car that I had to have detailed, cabin filter replaced to address the odor and buffed at my own expense. This is not typical of a luxury brand. Just know-do not assume brand integrity. Protect yourself. Better yet, go to a different dealer. More

by Disappointed33 Verified Customer Verified Customer

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Clara was great in finding the car I wanted and expediting the process. Goran was also great and processed the paperwork/signing efficiently. expediting the process. Goran was also great and processed the paperwork/signing efficiently. More

by UGADAWG84 Verified Customer Verified Customer

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I had the pleasure of working with Mirnes Sinotic and he gave 5 star treatment. Everything from contacting me once I inquired about the vehicle I purchased to making sure ALL the paperwork was processed cor gave 5 star treatment. Everything from contacting me once I inquired about the vehicle I purchased to making sure ALL the paperwork was processed correctly. He did an excellent job providing the absolute best service possible. He made my car buying experience AWESOME! More

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Very easy to work with, no high pressure or sales gimmicks. They Worked on our schedule gimmicks. They Worked on our schedule More

by mbennett400 Verified Customer Verified Customer

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Salesman was helpful knowledgeable and friendly. I had a productive and fruitful experience, the dealership followed through on their promises and I now own one there vehicle’s from there inventory. I had a productive and fruitful experience, the dealership followed through on their promises and I now own one there vehicle’s from there inventory. Thanks More

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I love my Q55. I wanted to thank you for your patience. You explained every detail of the deal. You went above and beyond on all aspects!!! I will definitely recomm I wanted to thank you for your patience. You explained every detail of the deal. You went above and beyond on all aspects!!! I will definitely recommend your services to family & friends. Everyone there that I ran across has been exceptionally nice. Thanks again 🙃. More

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This was my first vehicle purchase with this dealership. I worked with Velko on buying my 2021 Nissan Armada and has a tremendous experience with him. He was incredibly responsive, helpful and easy to talk I worked with Velko on buying my 2021 Nissan Armada and has a tremendous experience with him. He was incredibly responsive, helpful and easy to talk to. I would definitely buy from here again! More

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We had another great experience with Clara! After having my car totalled in an accident, we turned to Clara to help us find a similar car. She found several that I could see and compare. I came After having my car totalled in an accident, we turned to Clara to help us find a similar car. She found several that I could see and compare. I came in one day to check them out and made my choice. We came back the next day to complete deal! More

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Our experience with our purchase/lease for our QX60 was by far the best experience in buying our car! Devyn in service actually guided us to Caleb who introduced Jana and closed with Goran! The most inc by far the best experience in buying our car! Devyn in service actually guided us to Caleb who introduced Jana and closed with Goran! The most incredible team and experience! My daughter will be part of this family in the very near future, as well! The BIG BONUS, I can bring my standard poodles! They are Pet friendly! This entire process was handled with professionalism and ease! More

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