Gracie Casanova
Gracie Casanova at Hollywood Chrysler Jeep

Gracie Casanova

Service Manager

Hollywood Chrysler Jeep

2100 SR 7
Hollywood, FL 33021

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3.8
21 Reviews

Languages Spoken

English English

Spanish Spanish

3.8

21 Reviews

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21 Reviews of Gracie Casanova

May 21, 2025

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Employee Rating

Horrible customer service, do not expect a call back if they tell you that they will.. you have to keep calling over and over.. they always make you feel like you are bothering them. More

by Fabiola minuty
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Alpizar

May 14, 2025

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Employee Rating

I am a recent unhappy customer of the Hollywood Chrysler Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and m More

by Rubinlaw
Recommend Dealer
No

May 13, 2025

Dealership Rating
Employee Rating

Service advisor was knowledgeable and friendly. Repairs were fast and efficient. Highly recommend their service dept. More

by L Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernalson Douze

May 14, 2025

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 12, 2025

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I was extremely pleased with the service provided by Jorge and Allison ! They both worked together as a team and made my experience a very happy and memorable one. They both exceeded my expectations! More

by ednhamaiehamilton
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Alpizar, Stacy-Ann Bonner , Allison! Thank you for patiently accommodating me despite the fact that it was already past your work schedule.

May 14, 2025

Hollywood Chrysler Jeep responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 07, 2025

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Great sales staff and service, i strongly recommend you visit and get a car or your vehicle service, ask for Richard Vargas. More

by efis31
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 14, 2025

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 01, 2025

Dealership Rating
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Best experience at hollywood chrysler jeep. Chris wa great, Neyma & Gravie are very informative always. Thank you More

by rsss396
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello , Christian Perez

April 29, 2025

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Muy bueno. La attention es muy buena y rapida.Sonmuy profecionales.Los trabajos exelentes .Resumiendo muy bueno. More

by lherrerra001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

April 25, 2025

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The Service at Hollywood Chrysler and Jeep was great. Thank you Neyma and Gracie for everything.. More

by lilgray003
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

April 25, 2025

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Employee Rating

Dishonest from day one, beware of of promises they won’t keep, get everything in writing and hope for the best More

by JERRYESTEVEZ
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: CJ Fernandez, Evan Fleischman , Christian Perez

April 25, 2025

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Employee Rating

I’d like to clarify from my last review, The sales staff are liars, and make false promises, and fail to communicate, won’t even return a phone call. Will completely waste your time and could care less abou More

by JERRYESTEVEZ
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: CJ Fernandez, Evan Fleischman , Christian Perez

1

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