Grant Lee | Page 7

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear the process was fast and easy and that communication met your expectations. We truly appreciate your business and your sense of humor, and we look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We understand your concerns regarding pricing and recommended services, and we never want our customers to feel uncomfortable or pressured. Our goal is to provide transparent explanations so you can make informed decisions about what is necessary and what can wait. Your comments are important to us, and we’ll use them to review how we communicate service recommendations and estimates. If you’d like to discuss your visit in more detail, we’d welcome the opportunity to do so and address any questions you may have. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re glad to hear Grant and the entire Envision Ford team went above and beyond for you, and that you’re feeling the difference after the service. Nothing makes us happier than knowing your car is running great. We truly appreciate your trust and look forward to taking care of you again! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating it must be to have your Explorer break down again after it was repaired—especially within such a short timeframe. That is certainly not the outcome we want for our customers. We would appreciate the opportunity to review your repair history, diagnosis, and timeline in detail to better understand what occurred and determine the appropriate next steps. Please contact our service management team directly so we can take ownership of this and work toward a resolution. Thank you for your feedback, and we hope to have the chance to address this matter properly.

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear our team provided a professional experience and made you comfortable during your visit by offering a car wash and refreshments. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re glad to hear that Grant worked diligently to help you utilize your warranty for the tire—his advocacy on behalf of our customers is something we truly value. We also understand your disappointment that the repair could not be completed the same day and that you needed to arrange a rental vehicle. We apologize for the inconvenience this caused and appreciate your patience. Your comments are important to us and help identify opportunities to improve turnaround times and communication. Thank you again for your business, and we hope to provide an even smoother experience on your next visit.

Envision Ford of Oxnard responded

Thank you so much for sharing this experience. We’re truly glad to hear Grant took the time to listen carefully, address your concerns, and make sure everything was handled properly. His attention to detail, patience, and follow-through are exactly what we strive for, and we’re proud to have him on our team. We appreciate your trust and are glad Grant will continue to follow up once the additional part arrives. Please don’t hesitate to reach out if you need anything in the meantime. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear scheduling was easy and that your service technician kept you informed throughout the entire process. We’re also happy the information on replacement tires was helpful. We appreciate your trust and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear scheduling was easy, Grant was fantastic to work with, and your service was completed in a timely manner. We truly appreciate your business and look forward to assisting you again in the future.