Greg Ayers
Greg Ayers at Family Ford of Enfield
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Greg Ayers | Page 4

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
417 Reviews
4.7

417 Reviews

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417 Reviews of Greg Ayers

February 08, 2024

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Employee Rating

I brought my ford focus in due to a recall on the transmission control module. Rather than replace the module, they charged me over $300 for diagnostics, then refused to change the TCM stating that w More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 11, 2024

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 07, 2024

Dealership Rating
Employee Rating

Great, clean, good communication I will be back the next time I need service ???? More

by jnavarro
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

Feb 07, 2024

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 04, 2024

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Employee Rating

Ken, and the staff at the service counter are absolutely amazing. I was very upset and Ken just brought me back to earth. LOL, Thank you for your Extremely quick service and qualtiy work. More

by charles.travali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2024

Family Ford of Enfield responded

Thanks, Charles, for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 27, 2024

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Employee Rating

I am satisfied with the service I received and will be back . Will bring my wife car in soon More

by RRICHARD16
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

Jan 28, 2024

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 17, 2024

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They do amazing work! ! in a timely manner at an affordable price. Thank you for the wonderful job you guys did on my Ford Edge if it wasn't for you guys taking my car in a More

by misscristina1123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Keli Morin

Jan 18, 2024

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

December 23, 2023

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Employee Rating

Always a great experience - Greg A. is my advisor and always so nice, great to see and chat with. My vehicle is done in a timely manner, most of the time before I even expect it to be d More

by Vicki - Happy Edge Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2023

Family Ford of Enfield responded

It has been a pleasure serving you, Vicki. Quality customer service is always our number one priority, and we're happy to hear that Greg and the team met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

December 16, 2023

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Employee Rating

Service was great and was quick. I would like to have my catalytic converter back. More

by Jeffrey Burke
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 17, 2023

Family Ford of Enfield responded

Thank you for the kind words for our service department, Jeffrey! Please don't hesitate to reach out if you need any further assistance, we are always happy to help.

December 15, 2023

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Employee Rating

I dropped off a tire to get repaired (plugged). Greg and his staff had it fixed and called me the next morning that it was ready to be picked up. Thank you Greg and Co. More

by FerrisWheels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2023

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear that Greg and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 11, 2023

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Employee Rating

Great service. Always very knowledgeable. Nice person to deal with. Just another exceptional member of Family Ford of Enfield. More

by alicebrady60
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Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Family Ford of Enfield responded

Alice, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

November 30, 2023

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Employee Rating

Fast, efficient service. It took the exact time they told me it would take. Good experience. More

by Ljjrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2023

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

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