Greg Edwards | Page 4

Vitaly and the technician Matt diagnosed my problem fixed it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comforta it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comfortable waiting. More

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Excellent service and customer attention. Had a flat tire while traveling I-95 near Silver Springs. Brought the vehicle to Herb Gordon Subaru for a new tire since could not complete remaining Had a flat tire while traveling I-95 near Silver Springs. Brought the vehicle to Herb Gordon Subaru for a new tire since could not complete remaining 6hr drive on donut spare. Entire service department, including manager were quick to respond. Very courteous and sympathetic to our situation.. Not having a matching tire in stock, they went above and beyond expectations to locate a match at a local store, send a technician to retrieve it and then mount it in a very efficient manner. While waiting for the work, we received much welcomed assistance from the staff in providing a table to eat lunch as well as some pleasant conversation. Can't say enough about how efficient and helpful this dealership was in addressing a bad situation. A first rate outfit. More

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Harry Price is excellent Mr. Price is very professional and attentive. He made sure that the service technician and manager Mr. Edwards (also first rate) were aware of my car Mr. Price is very professional and attentive. He made sure that the service technician and manager Mr. Edwards (also first rate) were aware of my car's issues and went out of his way to ensure a complete repair was performed. Easy 5/5 More

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Today was my first visit to the service department with my new Forester. We had made an appointment and when we arrived, Greg Edward and Vitaliy Khlebnikov were very professional and performed a winter ser my new Forester. We had made an appointment and when we arrived, Greg Edward and Vitaliy Khlebnikov were very professional and performed a winter service for the car. It all went smoothly and efficiently More

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Harry is just swell!! I always get treated like I'm the only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! More

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I smelled something burning under the hood of my car today, and when I got out to check it, apparently the compressor locked up. It was one of the most random things but the underlying cause could’ve be today, and when I got out to check it, apparently the compressor locked up. It was one of the most random things but the underlying cause could’ve been a rock, later discovered by the dealership. Even tho I still had to shove out some money, I am very happy with my service from Vitaliy and the shop and service manager . Thanks for taking care of me as usual. Hopefully the next time I come, it’ll be regular preventative maintenance 😄 More

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Rodney gave me Excellent service. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. More

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Outstanding care and service to customers!! The Subaru team at Herb Gordon’s has always been welcoming. Most recently, I was deeply impressed and grateful because Rodney Rogers and others welcom The Subaru team at Herb Gordon’s has always been welcoming. Most recently, I was deeply impressed and grateful because Rodney Rogers and others welcomed me and my friendly pup for a routine service visit. (Subaru having dogs as ambassadors of “love” made us right at home.) But wait. There’s more. The mechanic met with me and reviewed an issue he identified, which was a logical explanation for a question I had raised about my oil. Getting answers and validation so easily was reassuring! Great diagnostic skill. In lieu of having to reschedule and revisit at a later date, Rodney and Manager Greg Edwards went above and beyond by identifying immediate repair. What great consideration and customer care! They provided a loaner car and in less than 24 hrs. had my car ready. Hands down, Herb Gordon is far better than the dealership here in MD where I originally purchased my first and second Subarus. Truly, the personable and professional culture and Rodney going above and beyond places them at top of the list for Subaru servicing and my future purchases. In this day and age, kindness counts. They see to that. Rodney is a gem of a guy, and devoted to results for his customers. Thank you! More

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Windshield replacement Delivered as promised. They checked for recall, ordered the part, installed as promised, easy wait, smooth as glass! Nice job by all. An excellent exp Delivered as promised. They checked for recall, ordered the part, installed as promised, easy wait, smooth as glass! Nice job by all. An excellent experience. More

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Some Thoughts From A Loyal Customer For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing and witnessed a level of professionalism and expertise that is unsurpassed.   HG Subaru is a tightly run ship, composed of equal parts coordination and camaraderie amongst the staff, skillful ability to communicate to the customer, and a personal courtesy towards us that is beyond anything I’ve experienced at any other organization.  The service group at HGS does not fail to make a customer feel invaluable. I never leave the place without a smile on my face, a belly full of fun treats, and a respect for and trust in the way the company is run, that just grows and grows.   My husband (who does NOT drive a Subaru) is continually in awe of and, I won’t lie, a little envious, at just how well I am taken care of each time I set foot in that door.  If it’s a loaner I need, a loaner I receive.  If it’s a wait job, I am always politely engaged with and tended to, until the work is complete. The follow up phone calls always end with with a meaningful ‘regards to Robin’ (my husband), or a super friendly, ’have a great summer!’ or some other such equally sincere wish for my well-being.  The QUALITY of care toward the customer is simply unique, and exceptional. Thoreau writes, that ‘success usually comes to those who are too busy to be looking for it’.  If hard work, and dedication, helpfulness and a kind word for free are signs of a successful business, then this group of employees is too busy being busy to probably ever know just how successful they are. I never fill out these things, but as the lifespan of my SECOND Subaru nears it’s end, I thought it was time I gave you lot a piece of my mind.   Last time I brought the car in, I was helped by Michael Goodman.  Special as he is, he is only as special as any other of the entire service team, whom I fondly address by first name. I am familiar with them now, and that is a true and rare pleasure these days *anywhere* let’s face it, let alone…a ‘stereotypical’ car dealership. There is nothing ‘typical’, about these guys…they are just the most personable bunch of people, every single one, and it’s a joy to know them, frankly. I joke, every time I leave, that I hope something goes wrong with the car so that I can come visit again soon.  Unfortunately, or not, depending on how you see it, the product is built so well that I am often denied that pleasure.  But…from sales, to service, to parts and labor…you truly have become ‘family’ to me, and I guess, if you didn’t yet grasp just how delighted working with you all over the years has made me…perhaps now…you do.   You are the quintessential definition of what it takes to make and BE a great team, and I am truly proud to be a Subaru owner, in your most capable and kind hands. With deep appreciation and in genuine gratitude, Marina Cavanaugh More

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