Greg Grimaldi | Page 7

We Shopped Around But Carman Earned Our Business! I don't often submit reviews, but wanted to recognize the stellar team at Carman Ford in New Castle. I submitted an inquiry through the online chat fe I don't often submit reviews, but wanted to recognize the stellar team at Carman Ford in New Castle. I submitted an inquiry through the online chat feature on the Carman website. Heather Devich was my assigned representative and from the very beginning she was courteous, professional, and made me feel like she genuinely cared about my husband and I finding the right vehicle for us. I told her I was interested, but we weren't ready to commit. She provided me her information and promised to follow up. Well- She did! The next day I received a phone call from Heather educating me on some of the different vehicles that were in stock. I peppered her with questions and she was able to answer most of them and for those she wasn't able to answer she provided a quick turnaround on getting an answer. We had received quotes from several dealerships but Heather was steadfast in wanting to earn our business and explained why Carman was the right choice. Having worked in the financial industry for the past 8 years I can appreciate the level of due diligence Heather put into our transaction and that resonated with us when we decided to visit Carman to commit to purchasing our 2016 Ford Explorer Sport. Heather referred us to Greg Grimaldi who was an absolute gem and he helped us with a smooth transaction - even having so much patience with our 2 year old wanting to run around the show is! I would absolutely recommend Carman Ford/Lincoln to anyone looking for their new/used vehicle. The staff really care about their customer's experience and it shows in the efficiency and ease of doing business there. More

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Very pleasant and calm process. Working with Mr. Grimaldi was a joy. Very efficient and courteous. He made the environment and the process of buying a new vehicle very comfortable. Working with Mr. Grimaldi was a joy. Very efficient and courteous. He made the environment and the process of buying a new vehicle very comfortable. More

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Great Buying Experience I typically purchase vehicles where I can find the vehicle meaning simply I will travel virtually anywhere and have to purchase a pre-owned vehicle. I typically purchase vehicles where I can find the vehicle meaning simply I will travel virtually anywhere and have to purchase a pre-owned vehicle. I found the 2012 F-150 Harley on line and after viewing the pictures contacted the dealership to see the vehicle in person. I met with Greg Gremaldi and Todd (the sales manager) who let me look over the vehicle, drive the vehicle and make my decision to buy. No pressure - no hype just a great condition - awesome truck that was represented as best as possible. When it came to putting the deal together it was like ordering lunch.....no issues, no problem "we'll make it happen" was the attitude. I will be back again to deal with these great folks. I'll make the drive from PA to DE to purchase again and again. More

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This is my 3rd Ford Escape I have had a wonderful buying experience with Carman Ford buying my 3rd Ford Escape.. Everyone is so attentive and wants to give the best possible c I have had a wonderful buying experience with Carman Ford buying my 3rd Ford Escape.. Everyone is so attentive and wants to give the best possible customer service I will recommend Carman Ford to all my friends. Debbie S More

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No arguing with Sales Professional I returned to see Greg Grimaldi as he handled my two prior dealings with Carman group. No matter how busy the dealership is Greg makes me feel importa I returned to see Greg Grimaldi as he handled my two prior dealings with Carman group. No matter how busy the dealership is Greg makes me feel important. He addressed all my queries. Robert as manager did a solid job explaining the additional warranty but with a great product like fusion titanium, no need to strong sell after I said no thanks. Not annoying but dropping price to Han POS add'l warranty was not pleasant. More

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Super Salesmanship! It is my pleasure to write a review for Carman Ford and Gregg Grimaldi. Gregg did an outstanding job providing us with all the information on the vehi It is my pleasure to write a review for Carman Ford and Gregg Grimaldi. Gregg did an outstanding job providing us with all the information on the vehicle and test driving the vehicle. He was just super, a nice guy, easy to talk to and absolutely no monkey business. I appreciate a man who represents himself and his business with honesty and integrity. Good work Gregg.Bob did a great job with our financing and we are really happy with the overall deal. These guys stayed late on a Sunday to take care of us and I really appreciated the extra effort. Overall Great Experience. Regards, Brian C. Martinenza Sr. More

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The best staff ever! My Mom and I went to Carman to trade in her MKT for something a little smaller. We were immediately greeted by Greg. My Mom at 79 years young had no My Mom and I went to Carman to trade in her MKT for something a little smaller. We were immediately greeted by Greg. My Mom at 79 years young had no interest walking the parking lot to look at cars on this cold winter day. Greg asked her what she was looking for and went to the lot to bring the car(s) to her. While we were waiting Jai approached and offered us a seat and a bottle of water. Frank came over and introduced himself and asked if we needed anything while we were waiting. We test drove and LOVED the new MKX. We returned later that night. Knowing my Mom could not sit there for hours, Greg prepared the paperwork so my Mom could come in and finalize the deal. All the staff was great! My Mom and Dad always used Carman....now I know why! More

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Great experience We came in to lease a new Ford Escape and turn in our old Ford Escape as the lease was getting ready to expire. Gregg was very helpful and friendly th We came in to lease a new Ford Escape and turn in our old Ford Escape as the lease was getting ready to expire. Gregg was very helpful and friendly throughout the whole experience. Thanks Danielle and Rick More

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The old days of dealing with car salesman are gone!!!!! The dreaded days of buying a new car ranked up there with going to the dentist. The sales team at Carman changed all that . I requested a price on a v The dreaded days of buying a new car ranked up there with going to the dentist. The sales team at Carman changed all that . I requested a price on a vehicle online and received a response in minutes. All negotiations and finance was done thru email as I was still used to the old style car salesman with their bait and switch tactics and I was going to have it on paper!!! I didn't let my guard down for old style sales tricks till I pulled our new Escape into our driveway. I feel I did them a disservice by thinking ever time they said something one of the old games would be played . Our next new car will also be from Carman More

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Courteous and Caring Employees with lots of patience! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! More

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