Robert Hepner
Robert Hepner at Carman Ford Lincoln

Robert Hepner

Ford Business Manager

Carman Ford Lincoln

193 S DuPont Highway
New Castle, DE 19720

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5.0
298 Reviews

Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.

Dealership Experience

13 yrs, 9 mos

5.0

298 Reviews

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298 Reviews of Robert Hepner

September 08, 2026

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I had an absolutely great experience at Carman Ford! Working with Vince was a pleasure from start to finish. He was extremely knowledgeable, easy to work with, and, most importantly, I could tell that h More

by johnweik25
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Recommend Dealer
Yes
Sep 08, 2026

Carman Ford Lincoln responded

Thank you for taking the time to share such an incredible review! We're honored to hear that your experience at Carman Ford ranks among the best you've had in more than 60 years of purchasing vehicles. That is truly one of the greatest compliments our team could receive. We're especially pleased to hear that Vince provided the knowledgeable, genuine, and pressure-free experience you deserve. His commitment to making sure his customers feel comfortable and well taken care of is something we greatly value. We're also glad Todd and Bob helped ensure everything went smoothly and made the entire process seamless from start to finish. We'll be sure to share your wonderful comments with Vince, Todd, Bob, and the entire Carman Ford team. Thank you for your trust, your business, and your enthusiastic recommendation. We hope you enjoy every mile in your new vehicle and look forward to serving you again in the future. Carman...Driven by the Best!

August 18, 2026

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Carmen's did a great job from start to finish. We got a good trade end price and great price on the new vehicle. Very pleased. More

by dhpynede
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Recommend Dealer
Yes

Other Employees Tagged: Gary Santora

Aug 18, 2026

Carman Ford Lincoln responded

Thank you for your great review! We're thrilled to hear that the Carman Ford Lincoln team provided an excellent experience from start to finish. We're especially pleased that you received a great value for your trade and a price on your new vehicle that you felt good about. Providing a straightforward and satisfying buying experience is always our goal. Thank you for choosing Carman Ford Lincoln. We truly appreciate your business and hope you enjoy every mile in your new vehicle. Carman...Driven by the Best!

August 18, 2026

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Friendly, knowledgeable and professional from the phone call to the sales floor through the finance and finally the detail in the car. More

by The Dude
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Recommend Dealer
Yes

Other Employees Tagged: Dan Shine , The detail guy

Aug 18, 2026

Carman Ford Lincoln responded

Thank you for your wonderful review! We're delighted to hear that you received friendly, knowledgeable, and professional service throughout your entire experience at Carman Lincoln—from your initial phone call and time with our sales team to financing and the final detailing of your new vehicle. Providing a seamless experience from beginning to end is exactly what we strive for. Thank you for choosing Carman Lincoln. We truly appreciate your business and hope you enjoy every mile in your new Lincoln. Carman...Driven by the Best!

July 06, 2026

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This was a return visit when we needed another car. Our experience has always been first class with Carman Ford and especially with Vince, our salesperson. Highly recommended if you are in the market! More

by Tom
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Yes
Jul 07, 2026

Carman Ford Lincoln responded

Thank you for your wonderful review and for choosing Carman Ford once again! We’re honored to have earned your trust and are grateful that you returned to us when it was time for another vehicle. It’s especially rewarding to hear that Vince continues to provide the first-class service you’ve come to expect. We’ll be sure to share your kind words with him—he’ll truly appreciate your recognition. Thank you for your recommendation and for being a valued member of the Carman Ford family. We truly appreciate your continued business and look forward to serving you for many years to come. Enjoy your new vehicle. CARMAN...DRIVEN BY THE BEST!

May 13, 2026

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I have always been treated with respect and curtesy. Whether it was with sales or service. Top notch. More

by Vincent G K
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Grimaldi

May 14, 2026

Carman Ford Lincoln responded

Thank you for your wonderful review! We’re honored by your continued trust and are so glad to hear you’ve always been treated with respect and courtesy by both our sales and service teams. Providing a top-notch experience at every visit is what we strive for. We truly appreciate your support and thank you for choosing Carman Ford. We look forward to seeing you again! Carman...Driven by the Best!

May 12, 2026

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Vince was helpful and patient. I had a lot of questions, but he was always polite and quick to respond. More

by Lauras0508
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Grimaldi

May 13, 2026

Carman Ford Lincoln responded

Thank you for the great review! We’re so glad to hear that Vince was helpful, patient, and responsive throughout your experience. Taking the time to answer questions and make sure our customers feel comfortable and informed is what we strive for every day. We truly appreciate your kind words and thank you for choosing Carman Ford. Enjoy your new vehicle! Carman...Driven by the Best!

May 03, 2026

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Vince was very easy to deal with. He answered all of our questions and if he didn’t know, he found out. The overall experience was a pleasure. More

by tapple2112
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Grimaldi

May 03, 2026

Carman Ford Lincoln responded

Thank you for the great review! We’re so glad to hear Vince was easy to work with and made sure all your questions were answered—even going the extra mile to find the answers when needed. It’s wonderful to know your overall experience was a pleasure. We truly appreciate your support and look forward to assisting you again in the future! Carman...Driven by the Best!

April 28, 2026

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Greatest experience I've ever had buying a new car. Entire staff are very professional. They know they're business... More

by Frank C.
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Yes
Apr 28, 2026

Carman Ford Lincoln responded

Thank you for the amazing recommendation! We’re thrilled to hear you had such a positive experience with our team. Providing a professional, top-notch experience is exactly what we strive for every customer. We truly appreciate your support and your kind words. Carman...Driven by the Best!

April 23, 2026

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Sales experience was very professional and stress free. Vincent Grimaldi was a pleasure to work with on making a new car deal. More

by Edge
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Grimaldi

Apr 23, 2026

Carman Ford Lincoln responded

Thank you for the great review! We’re so glad to hear your sales experience was professional and stress-free—that’s exactly what we strive for. Vincent Grimaldi will be happy to know he made the process enjoyable while helping you with your new car. We truly appreciate your support and hope you enjoy your new Ford. We look forward to assisting you again in the future! Carman...Driven by the Best!

April 23, 2026

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Carmen Ford Lincoln is without a doubt the most reliable and trustworthy auto dealership both in service and sales. I and my family members will always choose Carman for all our automotive needs. They are t More

by jtcannavo
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Recommend Dealer
Yes
Apr 23, 2026

Carman Ford Lincoln responded

Thank you for such an incredible review! We’re truly honored to be considered the most reliable and trustworthy dealership for both service and sales—that means so much to our entire team. Knowing that you and your family continue to choose Carman for all your automotive needs is the highest compliment we could receive. We sincerely appreciate your loyalty and support. We look forward to taking great care of you and your family for many years to come. Thank you again! Carman...Driven by the Best!

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