Greg Hoffman | Page 9

Outstanding service, had 20k service done on my Highlander and was in and out in 25 minutes. Thank you Royal Moore. Highlander and was in and out in 25 minutes. Thank you Royal Moore. More

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Very attentive also as well as courteous and accommodating explained in detail the service and in a timely way! accommodating explained in detail the service and in a timely way! More

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It’s a good dealership one. I gave 4 stars this time because they forgot to rotate the tires. I gave 4 stars this time because they forgot to rotate the tires. More

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Your mechanics were On time, friendly & knowledgeable. Also, no sales pitch for upgraded services from the check in person. Also, no sales pitch for upgraded services from the check in person. More

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When I bought my slightly used 2020 RAV 4 Hybrid at Royal Moore, the customer service was excellent. In March, I went to the car wash, and one of my sensors got pushed in, so I went to have it fixed, and Gre Moore, the customer service was excellent. In March, I went to the car wash, and one of my sensors got pushed in, so I went to have it fixed, and Gresham Toyota was so honest, that they told me that another sensor had come loose, and fallen in to the bumper as it wasn’t attached properly, and suggested that I go back to Royal Moore for correction. So I went back to Royal Moore to have them deal with the issue as it was improperly attached by one of their employees years ago, and they did an amazing job. They took care of me, owned their mistake, and honestly, it was one of the best customer service experiences that I’ve had. I love my car and it runs perfectly! Carmen was absolutely incredible. Carmen was kind, caring, and really put my needs first. He deserves a raise 🌺. I most definitely will be back to Royal Moore for my next vehicle. If you’re looking for a vehicle, go to Royal Moore, they will take care of you ❤️ More

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I had a couple problems with my car, I ended up taking it into George and he was absolutely amazing. The problem with my car was hard to diagnose but every time I took it in I could see George working really into George and he was absolutely amazing. The problem with my car was hard to diagnose but every time I took it in I could see George working really hard to figure it out for me and in the end he finally solved it! Royal Moore Toyota and George did an amazing job on my car and i’m very happy with the service I got! They are awesome!! More

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George knows Toyotas. I send all my friends to him. He is great at his job I send all my friends to him. He is great at his job More

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Greg was Fantastic took time 2 listen check the problem and was able 2 diagnose and pin point the problem!! and was able 2 diagnose and pin point the problem!! More

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This is my second time working with Emily and she continues to be so helpful and friendly. I had all four of my tires (and one wheel) replaced back in August 2022 and needed one of them replaced agai continues to be so helpful and friendly. I had all four of my tires (and one wheel) replaced back in August 2022 and needed one of them replaced again today due to two screw punctures. Emily reminded me about the warranty (which I had forgotten about) and got a new tire ordered. I am returning tomorrow to get the new tire put on. Great customer service and a fast turnaround time! More

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Greg was welcoming, respectful and kind. I needed his advice on the care of my 4-Runner and he explained what needed to be done in language and terms I was able to understand. I ha I needed his advice on the care of my 4-Runner and he explained what needed to be done in language and terms I was able to understand. I had to return for additional services and he arranged for a time that worked best for me. Then, when the service was complete, he walked me to my vehicle and verified for me that the issue was resolved. Greg is a true professional and represents Royal Moore incredibly well. More

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