Gregg Bain | Page 27

When looking for a very specific used vehicle in my area, I saw exactly what I wanted at this dealership. It was a 2.5-hour drive, and not wanting to waste time driving down for nothing, I decided to researc I saw exactly what I wanted at this dealership. It was a 2.5-hour drive, and not wanting to waste time driving down for nothing, I decided to research the top rated salesperson at this dealership (Gregg Bain) and reached out. Gregg replied almost instantly, and he referred me to Jason Keith since he was off the next day. Jason worked with me to negotiate a fair price by phone, and they even were able to hold the car for me and let me drive down in a few days to finalize the purchase. Jason let me test drive the car, take as much time as I needed to look over everything, and answered all of my questions. His honesty, integrity, and commitment to the customer is absolutely outstanding. He made sure the process went smoothly and that I could get the exact car I was looking for. My experience with Jason was so great that I would go out of my way to drive back here for future cars. The finance guy, Alfred Polk, did a good job. This was my first experience at a car dealership, so I must admit, I was worried about the pressure that inevitably comes from the finance people. Alfred did his job in trying to sell me a warranty, but he was kind and professional and respected my decision to decline the warranties. My only complaint here is that the warranty prices are rolled into the monthly payment, leaving you to do the math on what the real cost of the warranty is. I'm sure that if I asked him for the total cost, he would be happy to tell me, but I wish this dealership presented this info more transparently like they give you the total price of the car with any addons before going to the finance room. Once I declined the warranties, Alfred sped through the numbers a bit faster than I was comfortable with. I slowed down for a second and took my time looking over the final invoice, which he let me do without any issues. Overall, for my first dealership experience, Toyota of Cleveland went above and beyond. I did a lot of research on shady practices to look out for at the dealership, tricks that salespeople/finance people might try, and just tips to make sure that I ended up with a good outcome. I'm happy to say that I saw little to none of these shady practices that dealerships sometimes do, and Toyota of Cleveland definitely stands out as the best place to buy your car. More

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I had Gregg Bain as my sales rep, and he was awesome! was super nice, talked me through my whole first car purchase and helped me idealize what would really work for me! Alfred helped me with loan approval a super nice, talked me through my whole first car purchase and helped me idealize what would really work for me! Alfred helped me with loan approval and he was also amazing. Had a few kinks to work out but he was very reassuring. More

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Great car buying experience again! Thank you, Gregg Bain for always going above and beyond. Thank you, Tyler Ratledge for your financial expertise. You are both appreciated! for always going above and beyond. Thank you, Tyler Ratledge for your financial expertise. You are both appreciated! More

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I wanted to have a safety upgrade that has been announced by Toyota dealing with the air bags but the parts were not available. This will require another trip of about 25 miles when the parts come in. by Toyota dealing with the air bags but the parts were not available. This will require another trip of about 25 miles when the parts come in. More

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Absolutely top notch! Our salesman, Greg Bain is very knowledgeable, professional and made the purchase a pleasure. Third vehicle we have purchased from him and very highly recommend him and this dealer knowledgeable, professional and made the purchase a pleasure. Third vehicle we have purchased from him and very highly recommend him and this dealership. More

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Gregg Bain was my salesman and helped me order my car. I got everything I wanted and was well taken care of between price and service. Gregg was awesome to deal with. Toyota of Cleveland was great too. got everything I wanted and was well taken care of between price and service. Gregg was awesome to deal with. Toyota of Cleveland was great too. More

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Recently leased from Toyota of Cleveland. Great experience - great salesperson, great customer service, smooth process. The entire process was super easy and streamlined Would definitely recommen experience - great salesperson, great customer service, smooth process. The entire process was super easy and streamlined Would definitely recommend. More

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THANKS to Toyota of Cleveland and Gregg Bain for the best car buying experience I've ever had. I was searching for a Toyota Camry SE. I finally made the to drive to Cleveland, TN. They had exactly what I wan car buying experience I've ever had. I was searching for a Toyota Camry SE. I finally made the to drive to Cleveland, TN. They had exactly what I wanted and the price was right. Gregg was assisting another customer at the time. But offered to grab the keys. I hopped in and out!! We made our way to the office and Gregg worked his magic. I was not there all day playing the waiting game. Customer service is always a plus for me. Gregg was very professional. I highly recommend Gregg Bain he's the BEST!!! More

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A+ service, as always. I will always do business with this dealership. I would highly recommend this dealership to anyone. Thank you again for the wonderful experience! this dealership. I would highly recommend this dealership to anyone. Thank you again for the wonderful experience! More

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Great service and employees doing their best to get customers the deal they want. Would definitely recommend. Got us out in a timely manner although buying a car takes a while customers the deal they want. Would definitely recommend. Got us out in a timely manner although buying a car takes a while More

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