Mike Covington

Kenny Jones was great to work with. Kept us updated and showed us plenty of options. He helped me get the truck I wanted. Mike Covington was great to assist. Taylor Alton helped get me Kept us updated and showed us plenty of options. He helped me get the truck I wanted. Mike Covington was great to assist. Taylor Alton helped get me great coverage while keeping my payment manageable. More

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Horrible, absolute clowns. They managers are rude and they reach out and assume they know and speak out of ignorance. I had been reaching out about a vehicle and was told thi They managers are rude and they reach out and assume they know and speak out of ignorance. I had been reaching out about a vehicle and was told this dealership had one and try reaching out. I reached out and was told the vehicle was showing reserved as today and when I asked why because I had been reaching out for a few days and then the story said it changed to it had been reserved for a while, Ok fine I get it. Just did not understand how or why the story changed. That being said it made me upset, then I get an unsolicited call from their used car manager Joey was outright nasty, "he wanted to clear up any inconsistencies" then gets rude when Im explaining what happened and keeps saying we've been completely transparent about this, instead of actually listening to what I was saying. I WAS NOT trying to get them to sell me a vehicle that they had already promised to someone else., and I did appreciate the way he spoke to me like I was expecting that cause I wasn't, but he was very rude. I attempted to call the store and speak rio GM and asked for him, but then the new car manager Mike gets on the phone and what a joke, I asked if he knew the situation and he says yeah you want us to sell you a Tacoma, I said no he says a Tundra and I said no, he says ok what car , and then says you want us to sell you are car we aren't to sell you. I said no and it was obvious he was trying to take a call and didn't know the facts because he didn't even know the kind of car I was calling about and he raised his voice on the phone with me and started speaking nasty to me so I hung up on him. I had been going to this dealership for service as they are my local dealership and I've had Toyota Camrys and 4 Runners all life. This has lost you a regular customer, not because of a misunderstanding over a cars availability but because of the way your management team speaks to customers when they assumed I was calling trying to get them to sell me a car that was promised to someone else. That's not why I was calling, so dont assume. I was trying to figure out what happened but because you assumed I wanted you to sell me the car you automatically started the conversation in defense mode and on guard instead of being open to discussing. You've lost a regular every day customer too More

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Mike and Damon made purchasing my son’s first car one of the simplest car purchases I’ve ever had. Damon kept me posted on the arrival time frame and on the day of delivery, we were in and out. I’d recommen the simplest car purchases I’ve ever had. Damon kept me posted on the arrival time frame and on the day of delivery, we were in and out. I’d recommend them to anyone! More

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Great experience from start to finish! Noah, his Manager and Justice in Finance were outstanding. Purchasing this vehicle was easy and stress-free. The staff was pleasant, professional, an Noah, his Manager and Justice in Finance were outstanding. Purchasing this vehicle was easy and stress-free. The staff was pleasant, professional, and helpful throughout the entire process. I never felt pressured, and everyone made sure my questions were answered. I highly recommend this dealership and would gladly do business with them again. More

by laurazfelipe Verified Customer Verified Customer

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Best car buying experience EVER! Calloway Covington let me test drive a new 2026 Camry and answered all of my questions. Mike Convington explained the details of cost and payments. T Calloway Covington let me test drive a new 2026 Camry and answered all of my questions. Mike Convington explained the details of cost and payments. Taylor Alton showed me all of the packages available with no added pressure to buy any. I really appreciate the team at Toyota of Cleveland. I love my brand new 2026 Toyota Camry SE!!!! Keep up the great work guys! More

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The sales team and finance team were amazing from start to finish. We were in and out of there with the vehicle we wanted at a great price. Only took about an hour and a half for everything. to finish. We were in and out of there with the vehicle we wanted at a great price. Only took about an hour and a half for everything. More

by CELESTIALPHOENIX Verified Customer Verified Customer

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We had a great experience with Logan Maddox and Crystal at Toyota of Cleveland. Very professional and laid back atmosphere. Never felt pressure to buy, and all concerns were taken into account on our deal. at Toyota of Cleveland. Very professional and laid back atmosphere. Never felt pressure to buy, and all concerns were taken into account on our deal. Others really need to business like TOC. More

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Excellent customer service, have previously and will continue to buy vehicles our from Toyota of Cleveland. continue to buy vehicles our from Toyota of Cleveland. More

by JARJOHNSON28 Verified Customer Verified Customer

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After shopping around between multiple dealerships we end up at Toyota of Cleveland where they made buying our car extremely easy. The staff at Toyota of Cleveland were extremely professional and friendly, w up at Toyota of Cleveland where they made buying our car extremely easy. The staff at Toyota of Cleveland were extremely professional and friendly, we worked with Kenny Jones and Krystal Thompson, who were both exceptional. More

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Micheal Covington and all that helped me was fantastic! ! I would refer anyone to Toyota Of Cleveland. They made buying a Toyota very smooth and easy! highly recommended!!! Look forward doing more business ! I would refer anyone to Toyota Of Cleveland. They made buying a Toyota very smooth and easy! highly recommended!!! Look forward doing more business with them!!! More

by FISHINGFANCY05 Verified Customer Verified Customer

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