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Gregg Baldwin

Overview Reviews (39)

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Gregg Baldwin

Gregg Baldwin | Page 3

Pre-owned Sales Manager

Regal Kia Lakeland

1025 Bartow Rd
Lakeland, FL 33801

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4.8

39 Reviews

Overview Reviews (39)

4.8

39 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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39 Reviews of Gregg Baldwin

October 15, 2024

Dealership Rating

Employee Rating

I bought a brand new car and all the window molding have come off. It’s been 2 months and 3 trips back to the dealership and still they haven’t fixed the problem Each trip takes multiple hours as their comm come off. It’s been 2 months and 3 trips back to the dealership and still they haven’t fixed the problem Each trip takes multiple hours as their communication with their own departments is totally lacking. I won’t be buying another car there! More

by onesteady

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Misty Osborne

Oct 28, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention, and we're genuinely sorry for the experience you've had. It’s disappointing to hear about the issues with the window molding and the challenges with our communication. We understand how frustrating it can be. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

September 29, 2024

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Kelsey was amazing and so was all the management! Jorge, Ian, and Gregg made my visit fast and enjoyable. They are timely and their facilities are accommodating. Jorge, Ian, and Gregg made my visit fast and enjoyable. They are timely and their facilities are accommodating. More

by wb1104

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez, Ian Bleil, Kelsey Johnson

Oct 01, 2024 -

Regal Kia Lakeland responded

Thanks you. The team at Regal is thrilled you’re happy with your recent store visit.

Oct 01, 2024 -

Regal Kia Lakeland responded

Thank you! The team at Regal is thrilled you’re happy with your recent store visit.

September 29, 2024

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Service is excellent staff is so professional and courtesy.Manny is such a nice sales man. courtesy.Manny is such a nice sales man. More

by gritleyhenry

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ryan Shaw , Jonathan Benitez, Niko Gelpi

Oct 01, 2024 -

Regal Kia Lakeland responded

I’m happy to hear that our team provided you with excellent service.

September 25, 2024

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Employee Rating

My experience with regal has been awesome if I had a problem the guys take care of it. Ian and Greg made me feel like family when I had a problem they help it get solved. I would recommend Regal to any problem the guys take care of it. Ian and Greg made me feel like family when I had a problem they help it get solved. I would recommend Regal to any of my friends and family cause they will treat you right Misty in Service department did her job well she was real helpful with me sobbing the problems I needed to know about my car and she did everything she could to make things right for me so I’m so grateful for all the teams. Thank you. More

by battle.eunice

Verified Customer

Sales Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Ian Bleil, Srecko Bokun, Christopher Soto, Misty in service department

Sep 26, 2024 -

Regal Kia Lakeland responded

• We really appreciate your business and helping to share the word about Misty and our Kia team.

September 12, 2024

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Everyone I encountered was very nice and professional! ! I will recommend family/friends to come here! ! I will recommend family/friends to come here! More

by toriabaker

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne , Gibran Rivera, Byron Robinson

Sep 19, 2024 -

Regal Kia Lakeland responded

Thanks for sharing your positive review of Regal.

September 11, 2024

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Employee Rating

Makai was amazing as well as the GM, and the finance team, very friendly and helpful and loving my new KIA Seltos!!! Defenitly recommend Regal Kia Lakeland.. team, very friendly and helpful and loving my new KIA Seltos!!! Defenitly recommend Regal Kia Lakeland.. More

by leyleyfla

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Meleke Dennis , Gibran Rivera

Sep 12, 2024 -

Regal Kia Lakeland responded

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

September 01, 2024

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Absolutely thrilled with my experience! The staff was incredibly friendly and knowledgeable. They made the car buying process easy and stress-free. Highly recommend this dealership to anyon The staff was incredibly friendly and knowledgeable. They made the car buying process easy and stress-free. Highly recommend this dealership to anyone looking for a fantastic buying experience! More

by lauravalle

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Recommend Dealer

Yes

Other Employees Tagged: Orlando Lopez , Srecko Bokun

Sep 05, 2024 -

Regal Kia Lakeland responded

On behalf of our entire team, thank you for allowing us to serve you.

August 22, 2024

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Salesmen was helpful and full of positivity helped us get where we needed to be. where we needed to be. More

by tbowling100

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Greg Schmidt , Srecko Bokun

Aug 22, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 17, 2024

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Professional, Knowledge, Good customer service, Clean dealership, Nice waiting area, All employees knowledge you can we help you.. dealership, Nice waiting area, All employees knowledge you can we help you.. More

by TOM.TILTON49

Verified Customer

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Recommend Dealer

Yes

Aug 19, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

August 05, 2024

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I have bought 5 vehicles from Regal and it's always a pleasure to do business with people that treat you like family. pleasure to do business with people that treat you like family. More

by Sepajak

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Orlando Lopez , Jorge Benitez, Kelsey Johnson, Gibran Rivera

Aug 09, 2024 -

Regal Kia Lakeland responded

Thanks for sharing your positive review of Regal. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.