Gregory Bell
Gregory Bell at Volkswagen of Salem

Gregory Bell | Page 34

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
382 Reviews
4.2

382 Reviews

Write a Review

382 Reviews of Gregory Bell

March 08, 2024

Dealership Rating
Employee Rating

Good service and provided a vehicle while we We had errands to do while the car was getting serviced More

by TIMPUTNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2024

Volkswagen of Salem responded

We appreciate your business and this review, Tim. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 06, 2024

Dealership Rating
Employee Rating

The staff is always friendly, courteous, and explains repair issues clearly. Waiting room is clean, but could use more heat. More

by Beetle owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2024

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that Gregory had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 15, 2024

Dealership Rating
Employee Rating

They are great with customer service. They go the extra mile to do a great job More

by amandaallen9953
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Feb 15, 2024

Volkswagen of Salem responded

Thank you, Amanda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 09, 2024

Dealership Rating
Employee Rating

Friendly staff, honest and transparent. Worked very hard to get me the deal that I wanted. More

by TANNERCASE94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Hunsaker, Michael Wenzel, Matt Toreson , Perry Fenton

Feb 11, 2024

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 04, 2024

Dealership Rating
Employee Rating

Good price and very good vehicle in town. Highly recommend this dealer to peoples. Thank you More

by ROBERT.ESALDI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hohenshelt

Feb 05, 2024

Volkswagen of Salem responded

Robert, thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 31, 2024

Dealership Rating
Employee Rating

I recently had an issue with the spare tire on my VW Touareg while travelling and called this dealer and was encouraged to come in to solve my problem. The Service Department sluffed me off to Parts who More

by bradivens54
Recommend Dealer
No

Other Employees Tagged: Daniel Gonzales

Feb 03, 2024

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Feb 03, 2024

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

Dealership Rating
Employee Rating

My only issue with havi g my service done here is when i tell them i just want the oil changed and nothing else they always want me to do otjer thungs which amount up to thousands of dollars to have done. More

by cmelton602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. Customer service is our top priority and we appreciate your candid feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 26, 2023

Dealership Rating
Employee Rating

great customer service. Let me know of any issues and then took care of them More

by Linkbad21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quarles

Dec 27, 2023

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 20, 2023

Dealership Rating
Employee Rating

I was met with courteous, helpful staff. They covered the entire service check with a video. They were very professional. More

by BMAHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Dec 21, 2023

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 15, 2023

Dealership Rating
Employee Rating

Great customer service, and helpful. Greg and Josh go the extra mile for their customers. I’ve never had a bad experience here. More

by Bnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh. 5 stars.

Dec 17, 2023

Volkswagen of Salem responded

We are very happy to hear that Greg and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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