Guder "GQ" Quezada | Page 10

On arrival at the designated and agreed to time, our Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeab Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeable young man who treated us respectfully, and showed the vehicles we had asked to see. After the first hour, the experience was quite pleasant, UNTIL>>>>>! Instead of opting for the Kia Sorento, which we were there for originally, we decided to upgrade to the Telluride. We had discussed pricing and purchase, looked at the sticker price and and asked for incentives and options. This is where all Gus's good work went down the toilet. Prior to the visit I had asked for a trade in value for my 2014 Kia Sorento, and the "personalized" quote was between $6,200 - $7,200, the offer at time of sale..$4,000. We watched the appraiser, and all he did was start the engine, look on the inside and lift the trunk. My vehicle had a full history of all oil changes, and new tires, plus maintenance records which Gus proudly showed us. When, according to Gus's manager $4K was the best they could do, we walked out and asked for our keys back. The manager came out and agreed to a $2K increase. Now here's where I feel we got bushwhacked, The dealership made us believe that we had a win, when in real terms the so called ads on daily TV that, "we offer up to $2K above trade in value" yeah not so much, and the other incentives seemed to disappear; my fault for not taking more time. I did qualify for 0% interest on the vehicle which was the good news. BTW if you don't have a credit rating of 780+ you don't qualify. I have one more vehicle I need to trade in for a newer model, but its highly unlikely it will be through Coastal Kia of Wilmington NC. Nickel and diming on a $60K purchase..... what a shame! More

by PTHEBRIT Verified Customer Verified Customer

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The place was very clean. All the salesmen treated me like they knew me all my life. I really appreciate the hospitality that they shown me. Again, thanks Kia family! I have s All the salesmen treated me like they knew me all my life. I really appreciate the hospitality that they shown me. Again, thanks Kia family! I have so many compliments on my new Serento More

by stanley23 Verified Customer Verified Customer

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Excellent service and attention to what my wants and needs were. Very professional staff and easy to work with. needs were. Very professional staff and easy to work with. More

by fildbox11 Verified Customer Verified Customer

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Took way to long for a simple service l arrived at 11:30am and wasn't released until 2:45pm. I will take my car somewhere else next time. 11:30am and wasn't released until 2:45pm. I will take my car somewhere else next time. More

by aamlj74 Verified Customer Verified Customer

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Great customer service! Great inventory, clean beautiful dealership! Knowledgeable sales people. Beautiful vehicles. Accommodating ND a pleasant experience Great inventory, clean beautiful dealership! Knowledgeable sales people. Beautiful vehicles. Accommodating ND a pleasant experience More

by AMBERMARIE246 Verified Customer Verified Customer

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I went in to buy a used vehicle and walked out with a new Kia. Very happy. Kia. Very happy. More

by shprince1 Verified Customer Verified Customer

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My wife and I had an amazing experience pick out a new vehicle. The website was easy to navigate and the staff were very knowledgeable about the different options available. Brandon did an outstanding jo vehicle. The website was easy to navigate and the staff were very knowledgeable about the different options available. Brandon did an outstanding job educating us on the different trim levels and all of the features that come with each. He could relate to our stage of life and importance on safety and children. We test drove 2 different vehicles and stayed in touch over the next few weeks determining what and when we would come back to purchase. Pat was also very fair with our trade in and made an outstanding final offer on our favorite vehicle on the lot! We will definitely be sharing our experience with friends and family. We love our Kia and will be proud to drive the brand for many years to come. More

by blake24 Verified Customer Verified Customer

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Very easy to work with. Staff was very accommodating to my requests and needs. Looking forward to a pleasant relationship based on current experience. Dan Silvestri, Sales, Staff was very accommodating to my requests and needs. Looking forward to a pleasant relationship based on current experience. Dan Silvestri, Sales, was especially good to work with. More

by JTARRER Verified Customer Verified Customer

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Darren aways takes good care of me and my car. This time and previous visits. This time and previous visits. More

by neffandrew151 Verified Customer Verified Customer

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This is truly a great place to shop for your new car it’s a great friendly staff, and a comfortable clean environment. I got my first car here and I plan to be with them for years to come. a great friendly staff, and a comfortable clean environment. I got my first car here and I plan to be with them for years to come. More

by CYRILGRAHAM777 Verified Customer Verified Customer

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