Guder "GQ" Quezada | Page 10

I had a most pleasant experience. The dealership, to a person, is among the best I’ve experienced. The dealership, to a person, is among the best I’ve experienced. More

by rrlorio Verified Customer Verified Customer

Print

Everyone at the dealership was very professinal and helpful. Good customer service. I was very happy with my experience there. helpful. Good customer service. I was very happy with my experience there. More

by lmcowan116 Verified Customer Verified Customer

Print

Coastal Kia provided outstanding service. Every person we came in contact with was very professional and enthusiastic about their product which made our choice very easy. Every person we came in contact with was very professional and enthusiastic about their product which made our choice very easy. More

by gcamwillis Verified Customer Verified Customer

Print

Delightful to deal with from salesman to managers there was no pressure. Highly recommend Coastal Kia. was no pressure. Highly recommend Coastal Kia. More

by daisymae46 Verified Customer Verified Customer

Print

Great customer service and strive to work hard to see you drive off happy and in style drive off happy and in style More

by niquewilliams89 Verified Customer Verified Customer

Print

Pleasant, knowledgeable and non pushy sales personnel. Easy to deal with no pressure. Service Department is friendly and keeps the customer in the loop as the vehicle is being serviced. Easy to deal with no pressure. Service Department is friendly and keeps the customer in the loop as the vehicle is being serviced. More

by ccmk40210 Verified Customer Verified Customer

Print

Transparency Efficient Not a lot of inventory Professional Doesn’t try to sell you accessories Professional Doesn’t try to sell you accessories More

by LMCOLLINS959 Verified Customer Verified Customer

Print

On arrival at the designated and agreed to time, our Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeab Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeable young man who treated us respectfully, and showed the vehicles we had asked to see. After the first hour, the experience was quite pleasant, UNTIL>>>>>! Instead of opting for the Kia Sorento, which we were there for originally, we decided to upgrade to the Telluride. We had discussed pricing and purchase, looked at the sticker price and and asked for incentives and options. This is where all Gus's good work went down the toilet. Prior to the visit I had asked for a trade in value for my 2014 Kia Sorento, and the "personalized" quote was between $6,200 - $7,200, the offer at time of sale..$4,000. We watched the appraiser, and all he did was start the engine, look on the inside and lift the trunk. My vehicle had a full history of all oil changes, and new tires, plus maintenance records which Gus proudly showed us. When, according to Gus's manager $4K was the best they could do, we walked out and asked for our keys back. The manager came out and agreed to a $2K increase. Now here's where I feel we got bushwhacked, The dealership made us believe that we had a win, when in real terms the so called ads on daily TV that, "we offer up to $2K above trade in value" yeah not so much, and the other incentives seemed to disappear; my fault for not taking more time. I did qualify for 0% interest on the vehicle which was the good news. BTW if you don't have a credit rating of 780+ you don't qualify. I have one more vehicle I need to trade in for a newer model, but its highly unlikely it will be through Coastal Kia of Wilmington NC. Nickel and diming on a $60K purchase..... what a shame! More

by PTHEBRIT Verified Customer Verified Customer

Print

The place was very clean. All the salesmen treated me like they knew me all my life. I really appreciate the hospitality that they shown me. Again, thanks Kia family! I have s All the salesmen treated me like they knew me all my life. I really appreciate the hospitality that they shown me. Again, thanks Kia family! I have so many compliments on my new Serento More

by stanley23 Verified Customer Verified Customer

Print

Excellent service and attention to what my wants and needs were. Very professional staff and easy to work with. needs were. Very professional staff and easy to work with. More

by fildbox11 Verified Customer Verified Customer

Print