Guillermo Hernandez
Guillermo Hernandez at Precision Honda

Guillermo Hernandez | Page 18

Service Advisor

Precision Honda

10645 Studebaker Rd
Downey, CA 90241

Contact Me
4.9
433 Reviews

Dealership Experience

32 yrs, 8 mos

Industry Experience

32 yrs, 8 mos

Specialties & Trainings

parts and service

4.9

433 Reviews

Write a Review

433 Reviews of Guillermo Hernandez

March 12, 2026

Dealership Rating
Employee Rating

I have been coming to the dealership. .. which was Honda World Downey since I purchased the car at Honda World Downey in 2003. Even though I live in West Los Angeles I come to to now Preci More

by lynxup29
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Mar 12, 2026

Precision Honda responded

lynxup29, Thank you for choosing Precision Honda and sharing your experience! Thank you for your continued loyalty since purchasing your vehicle back in 2003. We truly appreciate you making the trip from West Los Angeles to service your car with us. Your trust means a lot to our team, and we’re grateful for the opportunity to keep taking care of your vehicle. We look forward to seeing you again next time. -Dennis Alejo GSM

March 12, 2026

Dealership Rating
Employee Rating

Muy buen servicing su personal muy amable, muy educados . Me gusta el nuevo edifices. Y Guillermo es muy especial siempre me ayuda a q tenga un buen servicio. More

by veronica.h21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Precision Honda responded

veronica.h21, Gracias por visitar Precision Honda y por compartir su experiencia! Nos alegra mucho saber que disfrutó de nuestro nuevo edificio y que nuestro equipo le brindó un servicio tan cordial y atento. Guillermo estará encantado de saber que su dedicación hizo su experiencia especial. Esperamos verla nuevamente pronto. -Dennis Alejo GSM

March 11, 2026

Dealership Rating
Employee Rating

Guillermo provides Excellent professional customer service. Immediate response and follows through with communication and his commitment More

by Zubietajacqueline
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Mar 11, 2026

Precision Honda responded

Zubietajacqueline, Thank you for choosing Precision Honda and sharing your experience! Guillermo is an incredible part of our team, and we are so glad he was able to support you. Providing respectful, clear communication and serving our diverse community are values we care deeply about. We truly appreciate your recommendation and your kind words, Guillermo will be very happy to hear them. ¡Muchas gracias! We look forward to seeing you again next time!-Dennis Alejo GSM

Mar 11, 2026

Zubietajacqueline responded

Guillermo Deserves Employee of the year 2025-2026! He has towed my car, answered my calls texts during crisis. He has followed through every commitment he promised and when he couldn’t he apologized. He communicates thoroughly, respectfully and professionally. As a female I highly recommend him as an asset to Honda and the community. Iam grateful he is part of the team. Especially Spanish speaking and diverse to the public and special needs children/ teenagers./ families . Gracias Guillermo se agradece!

March 09, 2026

Dealership Rating
Employee Rating

The dealer is clean and seems to have friendly staff. Just don’t like how you guys have a very short travel distance to drop us paying customers off after getting serviced. More

by joaquinatlguzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Cuevas , Gihan Gutierrez

Mar 09, 2026

Precision Honda responded

joaquinatlguzman, thank you for choosing Precision Honda and sharing your experience ! We’re glad to hear you found our dealership clean and that our team provided friendly service during your visit. We appreciate you choosing us and look forward to assisting you again in the future.-Dennis Alejo GSM

March 06, 2026

Dealership Rating
Employee Rating

Excellent service Robert was very polite and attentive He told me my car was gonna be ready in 2 hours and I was exactly 2 hours they provided me with ride back home super good service I would recommend More

by tleticia366117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Villareal, Robert Pastor

Mar 06, 2026

Precision Honda responded

tleticia366117, thank you for choosing Precision Honda and sharing your experience ! We’re so glad to hear that Robert provided polite and attentive service and kept his promise on the timing of your vehicle. It’s great to know the ride home and overall service made your visit convenient and enjoyable. We truly appreciate your recommendation and look forward to helping you and your family again in the future!-Dennis Alejo GSM

March 04, 2026

Dealership Rating
Employee Rating

Dealership name has changed and they opened a brand new sales center and service department which is very nice. Glad that my service advisor Guillermo is still here because he is one of the few advisors th More

by hiimet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Precision Honda responded

hiimet, thank you for choosing Precision Honda and sharing your experience ! We truly appreciate your support since 2003 and the trust you’ve placed in us with five vehicle purchases and ongoing service. It means a great deal that you continue to choose us, even with other options closer to home. I’m glad to hear that Guillermo continues to provide the professionalism and consistency you value. As part of our new chapter, we’ve been focused on strengthening our team and creating a more customer-oriented service experience, so it’s rewarding to know you’ve noticed the positive changes. Thank you again for your thoughtful feedback and for being such a valued part of our dealership.-Dennis Alejo GSM

March 02, 2026

Dealership Rating
Employee Rating

Guillermo when out of his way to address the issue order and install in matter of 24hrs More

by raulvega04
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Mar 02, 2026

Precision Honda responded

raulvega04,Thank you for choosing Precision Honda and sharing your experience ! We’re so glad to hear that Guillermo went out of his way to address the issue and was able to order and install everything within 24 hours. Going above and beyond for our customers is what we strive for, and it’s wonderful to know Guillermo delivered that level of service. We truly appreciate your support and look forward to assisting you again in the future!-Dennis Alejo GSM

March 01, 2026

Dealership Rating
Employee Rating

Great service good work atmosphere, all around the service area . Prompt service from their advisors , practically in and out procedure.! More

by Georgeepino
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Mar 02, 2026

Precision Honda responded

Georgeepino, thank you for choosing Precision Honda and sharing your experience ! We’re happy to hear you enjoyed the atmosphere in our service area and experienced prompt, efficient service from our advisors. Making the process smooth and getting you in and out quickly while still providing quality care is always our goal. We truly appreciate your feedback and your support. We look forward to assisting you again on your next visit!-Dennis Alejo GSM

February 27, 2026

Dealership Rating
Employee Rating

Other than the change of ownership, new environment, and increased prices, service was just as good as previous. More

by jlow4ever
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Feb 27, 2026

Precision Honda responded

jlow4ever, Thank you for choosing Precision Honda and sharing your experience! We appreciate your continued trust during our transition in ownership. We are glad to hear the service still met your expectations, and we remain committed to delivering the same high quality care you’ve come to expect. We look forward to seeing you again next time!-Dennis Alejo GSM

February 27, 2026

Dealership Rating
Employee Rating

My experience at the HONDA service center. Has been positive thanks to Guillermo Hernandez. He takes the time explain the services needed. So I can plan for cost of the services. More

by Juanabeme007
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Feb 27, 2026

Precision Honda responded

Juanabeme007, Thank you for choosing Precision Honda and sharing your experience ! It’s wonderful to know that Guillermo provided thorough explanations and helped you feel confident in planning for your vehicle’s service needs. That level of care and clarity is exactly what we strive for. We look forward to your next visit!-Dennis Alejo GSM

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