"I just bought a car here and I just have to give some..."
I just bought a car here and I just have to give some recognition to Sonny and Guz who were the two gentleman who helped me through this entire process. They were both friendly, welcoming, got me the best deal, lowest monthly payment and APR possible! I wasn't haggled into getting anything I didn't really want and walked away feeling completely satisfied with my deal and vehicle!
"No Im no happy with the service They sold me Wrangler..."
No Im no happy with the service They sold me Wrangler Jeep that I has to give back And them I get another one They have send me the extra key that belongs to me Call many time and the ignoring me I’m so desapointed with Carlsburguer Dealership So I will never recommend them to anyone 😞🤨👎
"My sales person Gus was awesome!!! If you’re ever looking..."
My sales person Gus was awesome!!! If you’re ever looking for a Jeep he’s your guy! Very easy to work with, great Job Carl Burger Dodge Chrysler Jeep
"HORRIBLE EXPERIENCE!I spoke with Gus Aldulaimi a sales..."
- unhappy customer
I spoke with Gus Aldulaimi a sales assistant manager a couple days back to come and meet with him as I wanted to buy a Jeep. Gus told me to come Friday morning and when I asked what time he said he would be there all morning and to come in anytime. I would have preferred an appointment but he hang up too quickly.. I left work to go to the dealership this morning only to be told once I arrived today is Gus day off. I insisted I had spoken with him and he had told me to come in this morning.. in vain; front desk did not seem to care much about fixing the situation... I have been working in customer service for 30+ years and the service I received this morning in addition to wasting my time was actually pretty ridiculous. I googled Gus Aldulaimi and saw that he was not really reliable but decided to give him a chance and to give it a try anyways since I knew exactly what Jeep I wanted... Well, my mistake! A big waste of time. I ended up going to the Mission Valley dealership and am buying my car from them.
TO OTHERS: AVOID WASTING YOUR TIME AT THE HERCULES STREET DEALERSHIP!
"Wonderful job taking good care of us. staff is friendly..."
Wonderful job taking good care of us. staff is friendly and amazing love my new vehicle. Staff treated me like family. Service was Fast and efficient.
"I just experienced one of the worst customer service in..."
I just experienced one of the worst customer service in my life. Gus is rude, disrespectful and I felt complexly discriminated by him. Awful experience in purchasing a vehicle. He does not belong at a car dealership with a total lack of touch.
"Everyone was nice and helpful, i got the car i wanted..."
- Jada Hodge
Everyone was nice and helpful, i got the car i wanted with everything on it and they helped stay within my budget...Very good salesmen, it was very hard to say no to some of their offers...overall great experience
"This dealership has zero interest in keeping their..."
This dealership has zero interest in keeping their customers happy. I was given a quote for the vehicle with a $1,000 discount and then was told it was "wrong and that people make mistakes" when I tried to verify the price.
When I finally purchased the vehicle, I was told to come in for my appointment at 9:30am in a few days. I showed up and nobody knew I was coming. I then had to wait for them to gas up both vehicles (as we were driving to Yuma) and nobody had my final finance paperwork.
To top it off - once I arrived in Yuma, I realized there were no plates for the vehicle and no temporary tags. They had forgotten to give me a one-way voucher to go back to South Dakota.
Poor experience and when I emailed asking what should be done about my experience, I was offered a car wash. Horrible. I'd never recommend this dealership to anyone.
I also emailed Sonny about information on my loan and never heard back. These guys don't care whatsoever.
"Salesman was polite and knowledgeable. The buying..."
Salesman was polite and knowledgeable. The buying experience was fast and I did not have any issues. I have purchased vehicles from this dealership before. I would recommend this dealership to friends and family.
"Very pleasant, professional and accommodating to our..."
Very pleasant, professional and accommodating to our needs. This was a good experience even though we all had to deal with covid 19. The staff we professional and wore masks.