Gus Rozos
Gus Rozos at Patrick Hyundai

Gus Rozos

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.9
42 Reviews

Specialties & Trainings

Hyundai Certified Service

4.9

42 Reviews

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42 Reviews of Gus Rozos

February 14, 2026

Dealership Rating
Employee Rating

I didn't like the fact that I couldn't talk to anybody, all communication was over text message. More

by anthony.angelo1
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

February 13, 2026

Dealership Rating
Employee Rating

Professional service with pride, dedication and comittment to excellence as usual. I tell friends and family about the great service when I come to Patrick to get my car serviced. I have a lot of More

by NEWING730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 13, 2026

Dealership Rating
Employee Rating

Gus make me feel so comfortable, other dealer people also friendly, well done Gus Great job More

by PAULSYU
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

February 12, 2026

Dealership Rating
Employee Rating

EXCELLENT CUSTOMER SERVICE gus again was excellent no complaints A job well done as he always does More

by PKUSMIERSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 09, 2026

Dealership Rating
Employee Rating

Gus is amazing. Truly one of the best service people I’ve worked with. If he wasn’t there. I might use a different Hyundai. Of late that dealership seems worse and w More

by THE_STATZS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2026

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We are glad that you had a great visit with Gus! We understand your frustration, and would love more insight into your visit. Please feel free to email us at customerservice@patrickcars.com - Patrick Dealer Group Customer Relations

February 08, 2026

Dealership Rating
Employee Rating

Fast, efficient and informative. The service intake was promptly, the shuttle drivers were courtesy and friendly. More

by VALENTINO.RANDY
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

Feb 10, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that your visit was fast and informative! Our goal is to provide transparency and efficiency with our service visits, and we're glad we hit he mark with yours! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 30, 2026

Dealership Rating
Employee Rating

Good experience! Took too long just for an oil change ! And to tell me that the car does not have a feature! Prices for scheduled maintenance are way too expensive! A More

by TSCIANNA1
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

Feb 10, 2026

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We understand your frustration and your concerns are valid, especially when it comes to the pricing, and the shuttle issues. Our goal is to provide a transparent and stress free environment, and we regret that it seems we fell short in your case. We would love the opportunity to make things right, so please feel free to reach out to us at customerservice@patrickcars.com - Patrick Dealer Group Customer Relations Team

Jan 30, 2026

TSCIANNA1 responded

New to this dealer ship, they only offer a shuttle in a 5 miles radius, I think that's awful, Golf mill Ford will drive you home and pick you up, or will come and get your car and drop it off, I guess I was spoiled! prices for scheduled maintaenance are outrageous! Guys its Hyunday not BMW! I shuld have paid more attention when I bought th car! The salesman didn't even recognize me and totally ignored my concerns had nothing to say except shrug his shoulders! I even had my sister buy a car here, This is the same guy that was supposed to get back to me about installing heated seats and never did!

January 28, 2026

Dealership Rating
Employee Rating

Clean, helpful, thorough, Friendly staff that I encountered. Nice touch with the coffee snack station More

by SULUKE051
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

Jan 30, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that you had a nice encounter and that our staff was friendly! Our goal is to provide great customer service, and we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 28, 2026

Dealership Rating
Employee Rating

Hard to get appointments, have problems and can't get any one to call back, Seems like this dealership isn't interested in my issues More

by Emilie.draginis
Recommend Dealer
No

Other Employees Tagged: Gus Rozos

Jan 30, 2026

Patrick Hyundai responded

Thank you for your review, and for bringing this issue to our attention. We apologize for your experience and your concerns are valid. Communication is important to us and we would love the opportunity to make things right so please feel free to reach out to us via call or text! - Patrick Dealer Group Customer Relations Team

January 27, 2026

Dealership Rating
Employee Rating

Was very good and kept aware of any issues. Work was completed in a timely manner. More

by RNOWSER
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

Jan 30, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are thrilled to hear that you were kept aware of any issues and that the work was completed in a timely manner! Our goal with service is to be transparent and thorough, and we're glad we could deliver! we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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