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Gus Rozos
Gus Rozos at Patrick Hyundai

Gus Rozos

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.9
10 Reviews

Specialties & Trainings

Hyundai Certified Service

4.9

10 Reviews

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10 Reviews of Gus Rozos

December 04, 2025

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Employee Rating

Keep me informed every step of the way You were very very accommodating. When I told Gus that I got out of work after your shuttle ends, he said let me figure something out. And he arranged for somebody to c More

by Lydiajbeam
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Dec 05, 2025

Patrick Hyundai responded

Thank you for sharing your experience! We’re thrilled to hear that Gus went above and beyond to accommodate your schedule and keep you informed every step of the way. We love making things as easy and convenient as possible for our customers, and it’s wonderful to know he delivered just that.

November 29, 2025

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Employee Rating

Waited over two hours for oil change even with an appointment. Service person went to lunch and was not getting paperwork done which is why I waited. Very unprofessional. More

by tkkroll18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler Schulz

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Dec 02, 2025

Patrick Hyundai responded

Thank you for your review, and we appreciate the feedback, it helps us understand where we can improve. We apologize for your experience with us, and your concerns are valid. We would love the opportunity to make things right, so feel free to reach out to us vis call or text. - Patrick Dealer Group Customer Relations Team

November 28, 2025

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Employee Rating

Good service and they explain everything. Gus Rozos was most helpful in answering questions and giving suggestions. More

by RFLEST43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2025

Patrick Hyundai responded

Thank you so much for your 5 star review! We are so glad that Gus was able to provide expert care during your visit! Our goal is to provide an informative and transparent process from start to finish, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

November 26, 2025

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Employee Rating

I’ve been taking my Hyundai vehicles to the Patrick service department for 25 years - I trust them to be honest and not push repairs I don’t need. More

by HCEPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vanhoosier

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Nov 28, 2025

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad that you've been a customer for 25 years and counting! We are happy to hear the team always provides you with great service, as our goal is to ensure a transparent and seamless visit every time! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

November 25, 2025

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Employee Rating

Made a good deal to get a lot of things done, left my car with them and got a rental car. The next day picked it up and realized the day afterwards that a new horrible scraping sound was now occurring. Left More

by DOUGTESNOW
Recommend Dealer
No

Other Employees Tagged: Gus Rozos

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Nov 28, 2025

Patrick Hyundai responded

Thank you for your feedback, and for your review, it helps us understand where we can improve. We apologize that your experience with us didn't meet your expectations. We understand your frustration and your concerns are valid. If there is anything else that we can do for you, don't hesitate to reach out via call or text! - Patrick Dealer Group Customer Relations Team

November 22, 2025

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Employee Rating

Great service by everyone from the reception to parts and service. A shout out to Tyler, Joe, Christie, Jessica the cashier and least but not least Katherine Grass General Sales Manager! Great team eff More

by tedgsports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Henry Hernandez, Erik Favela, Mike Vanhoosier, Tyler Schulz , Jessica the Cashier.

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Nov 28, 2025

Patrick Hyundai responded

Ted, Thank you so much for your 5-star review! We are so glad that the team was able to make your visit such a spectacular one! We appreciate your kind words and we're so glad to have you ad a customer! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

November 22, 2025

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Employee Rating

Gus was professional, polite and efficient. He even kept me informed on the progress. I could not have asked for a better service. More

by ELIEYARED727
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Nov 28, 2025

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad that Gus was able to provide you with such great service. Our goal is to provide a seamless and transparent process from start to finish, and we're glad that we could do that for you. We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

November 20, 2025

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Employee Rating

I am always happy with the service at Patrick Hyundai. Thank you.. have a great holiday. The wiebe family. More

by BARBWIEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vanhoosier

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Nov 21, 2025

Patrick Hyundai responded

Thank you so much for your 5-star review! We are thrilled that you are always happy with our service! Our goal is to provide the best care for our customers, no matter what their needs may be. We thank you for choosing Patrick, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

November 20, 2025

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Employee Rating

Quick in and out for an EV tire rotation and 1st service inspection. I felt like they listened and got me all set in no time. More

by mpandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2025

Patrick Hyundai responded

Thank you so much for your 5-star review! We're so happy to hear that the team got you set up in no time! Our goal is to provide and efficient and seamless visit from start to finish and we're thrilled to hear that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

November 20, 2025

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Employee Rating

Gus is very professional and a very kind person. I’m happy to see him when I take my car in for service of which I bought at Patrick Hyundai. More

by CAPTAINMARKCHICAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2025

Patrick Hyundai responded

Thank you so much for your 5-star review! We are so glad that Gus was able to provide you with excellent service. Our goal is to provide a professional and inviting experience for all of our customers, and we're so glad that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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