Hanzel Fraguere | Page 41

Bryan our sales person was very knowledgeable, professional and helpful! He made sure to be there every step of the way. This was my first car purchase and he made sure that my family and I felt c professional and helpful! He made sure to be there every step of the way. This was my first car purchase and he made sure that my family and I felt comfortable with the entire process. Everything from start to finish only took about 3 hours so that was great! He is an excellent sales person, I would most definitely recommend him to family and friends. Sonny was pretty good too. Did make me feel somewhat overwhelmed with the pricing process but I think that is part of the experience of buying a car. He is obviously very knowledgeable and charismatic. Wish the price would have been just a little lower but still happy considering the current semiconductor shortage! In the finance dept. we worked with Hanzel. He was very well organized and wanted to get us in and out if there very quickly (not complaining about that). However at the beginning he got visibly upset because my address on the registration application was not completed, my apartment number was missing (which I forgot to mention to the sales folks). He seemed to be more upset with the sales dept for not checking but I couldn’t help but feel guilty about getting Bryan in trouble since he had been so gracious with us! I can understand being upset about that, especially if you want to help your customers get through the process smoothly, but it did put me in an uncomfortable situation. Also, it would have been a little more helpful if he took the time to explain some of the paperwork in more detail. Other than that, he got us in and out very quickly so we can appreciate that, and he clearly knew the process! More

by NJALV92 Verified Customer Verified Customer

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my sales scissor is a very nice people.thank you More

by awayneweiwang Verified Customer Verified Customer

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I bought a car 2 days ago and noticed the volume switch on my string wheel wasn't functional. I was able to bring it right back and have it replaced the same day. Quick service, friendly staff. Thanks guys on my string wheel wasn't functional. I was able to bring it right back and have it replaced the same day. Quick service, friendly staff. Thanks guys! More

by awholenewdana Verified Customer Verified Customer

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Purchased a leased vehicle and without my knowledge placed me with a finance co. other than Genesis Finance. Not sure I got the best rates. I would think as a 5 year customer of Genesis Finance, they w placed me with a finance co. other than Genesis Finance. Not sure I got the best rates. I would think as a 5 year customer of Genesis Finance, they would have given me the best rate possible. More

by Gregg Verified Customer Verified Customer

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Everyone was very helpful. I left the dealership very satisfied with my purchase. satisfied with my purchase. More

by LUCYAICHER Verified Customer Verified Customer

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Good deal on car. I drove 2 hours one way because our local San Diego inventory didn’t have the car we wanted. Some post sale issues could have been addressed better. Overall happy and would purchase fr local San Diego inventory didn’t have the car we wanted. Some post sale issues could have been addressed better. Overall happy and would purchase from them again. More

by TAMIRIVERA Verified Customer Verified Customer

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It was great but for the trade-in, I could’ve had a better car appraisal. They were very helpful & I knew what kind of car I wanted. I was referred by the Facebook voucher, but it just lured me to the better car appraisal. They were very helpful & I knew what kind of car I wanted. I was referred by the Facebook voucher, but it just lured me to the dealership. More

by BRELL93 Verified Customer Verified Customer

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Thanku for making our purchase so simple and stress free. All the people who works with us had fantastic attitudes and were very helpful! When we need to purchase again we will return without any concerns a All the people who works with us had fantastic attitudes and were very helpful! When we need to purchase again we will return without any concerns and worries Thanku again u all r exceptional More

by RDENERSON Verified Customer Verified Customer

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My experience buying my first car went so smoothly thanks to the sales representatives that helped me. Pricing was transparent and they were all very helpful in getting me the best deal possible. to the sales representatives that helped me. Pricing was transparent and they were all very helpful in getting me the best deal possible. More

by Miranda Gomez Verified Customer Verified Customer

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Very courteous people and highly efficient and professional. We were in and out in one hour. I dealt with sales and finance and they were extremely helpful professional. We were in and out in one hour. I dealt with sales and finance and they were extremely helpful More

by FOUADALAEDDIN Verified Customer Verified Customer

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