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Harold Dean

Overview Reviews (234)

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Harold Dean

Harold Dean | Page 9

Chevrolet Service Advisor

Orr Chevrolet of Fort Smith

6500 Autopark Dr
Fort Smith, AR 72908

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4.8

234 Reviews

Overview Reviews (234)

4.8

234 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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234 Reviews of Harold Dean

February 25, 2025

Dealership Rating

Employee Rating

I dropped my car off and Harold Dean took over. ...he was very friendly to me. ...he was very friendly to me. More

by SHARRISON1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

February 23, 2025

Dealership Rating

Employee Rating

The people were on time and very efficient. Kept me up-to-date on everything. Kept me up-to-date on everything. More

by t.earnhart1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mary McClain, Jason Isclaw

February 17, 2025

Dealership Rating

Employee Rating

Inefficient, preformed the wrong service instead of the recall work I was there for. Paperwork was mixed up and waited additional HOURS for the correct job to be done. recall work I was there for. Paperwork was mixed up and waited additional HOURS for the correct job to be done. More

by bettsnate82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mary McClain, Jason Isclaw

Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

We are sad to hear that your visit to the dealership was less than satisfactory. We apologize for the inconvenience and we hope to have the opportunity to make it right in the future. Thank you for taking the time to let us know how we can improve.

February 15, 2025

Dealership Rating

Employee Rating

Harold Dean is the best. He always gets my vehicle in and out service quickly He always gets my vehicle in and out service quickly More

by BRENDASMITH59

Verified Customer

Recommend Dealer

Yes

Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

We agree - Harold Dean IS THE BEST! We are lucky to have him as a part of our team! Thanks for the great review and we look forward to servicing your vehicle again in the future!

January 05, 2025

Dealership Rating

Employee Rating

Harold was great! I was fortunate enough to get in fast that day. They found the issue and got Me fixed and back on the road in just a few hours!! I was fortunate enough to get in fast that day. They found the issue and got Me fixed and back on the road in just a few hours!! More

by CANDACe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 27, 2025 -

Orr Chevrolet of Fort Smith responded

Harold is the best and we are lucky to have him! Thanks for letting us know how your visit went with our service department. We hope to be your choice for dealership again in the future.

December 28, 2024

Dealership Rating

Employee Rating

Didn’t have one of parts needed took2 days to get after several times still have not fixed issue with my information panel several times still have not fixed issue with my information panel More

by JANA548

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 31, 2024 -

Orr Chevrolet of Fort Smith responded

We are sorry to hear that the issue you are having still hasn't been fixed. Please know we do everything in our power to get your vehicle fixed in a timely fashion and we are sorry this has been an inconvenience. Thank you for letting us know about your experience, we will pass along this information to our management team.

December 25, 2024

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Employee Rating

Service is top notch. Wouldn’t go anywhere else. Service and Sales staff take care of you Wouldn’t go anywhere else. Service and Sales staff take care of you More

by markschuman886

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mary McClain, Ed Flaherty, Jason Isclaw, Lizzie Herd, Joel Ferrier , Eric Keddie

Dec 26, 2024 -

Orr Chevrolet of Fort Smith responded

Thank you for the five star review! We are glad to hear you had an exceptional visit and look forward to working with you again in the future!

November 02, 2024

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Employee Rating

What can I say? Everything was perfect and all the people are they were great individuals. Everything was perfect and all the people are they were great individuals. More

by phillip5515

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Don Corbit

Nov 07, 2024 -

Orr Chevrolet of Fort Smith responded

Thank you so much for the kind words Phillip! We appreciate you taking the time to share a few words about our dealership! We look forward to working with you again in the future!

October 30, 2024

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Employee Rating

Service was great,a nd i didn't have to wait too long. Customer service was very friendly. Customer service was very friendly. More

by DREA2004

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mary McClain, Jason Isclaw

October 27, 2024

Dealership Rating

Employee Rating

I've always had a great experience with ORR. Thay are very easy to work with and courteous. Thay are very easy to work with and courteous. More

by alx7white

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ike Borges, Mary McClain, Don Corbit, Ed Flaherty, Jason Isclaw, Lizzie Herd, Joel Ferrier, Joel Ferrier

Oct 29, 2024 -

Orr Chevrolet of Fort Smith responded

We are so thankful for your kind words. We appreciate your business and look forward to continuing to earn your business in the future.