Harold Wagner | Page 2

Excellent service and offered a very fair price. No back and forth haggling. Would definitely work with them again. No back and forth haggling. Would definitely work with them again. More

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TERRIBLE CUSTOMER COMMUNICATION AND SERVICE!Once there TERRIBLE CUSTOMER COMMUNICATION AND SERVICE! Once there was an issue with credit (which was resolved the next morning because it was a Saturday) I ha TERRIBLE CUSTOMER COMMUNICATION AND SERVICE! Once there was an issue with credit (which was resolved the next morning because it was a Saturday) I have not bee responded to 7 TIMES. I was told my deposit check would be given back and I have it in a message from Harold Wagner saying same and neither Harold or Val have returned 7 calls since last Monday. STAY FAR AWAY- and DO NOT USE HAROLD in sales or VAL in finance. Extremely UNPROFESSIONAL Once I was not responded to 5 times I purchased a car elsewhere in 4 hours! More

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The Finance Manager (Richard Dylan Bolanos) failed to disclose to us at the time we signed the lease that the $36,738.35 capitalized cost included the $2850.00 refund from North Shore Honda for early lea disclose to us at the time we signed the lease that the $36,738.35 capitalized cost included the $2850.00 refund from North Shore Honda for early lease termination (which included prior lease payments, car repairs, and fees) as promised by Harold Wagner. Had the Finance Manager done so, we would have immediately gone back to Harold Wagner and objected because Harold Wagner never said that we would have to pay for the refund in our lease payments. I am extremely disappointed at the treatment we are receiving on our third lease from Harold Wagner and North Shore Honda. Trust is everything in a relationship. We asked for and have not received a complete breakdown of what is included in the capitalized cost and the interest rate that justifies the $505.57 monthly lease payment from Finance Manager, Dylan Bolanos. Furthermore, when we met with the Finance Manage,r Dylan Bolanos, he suggested that we include the sales tax in the monthly payments, but the Sales Tax was also paid at lease signing. It appears that we are paying twice. We asked for an answer in writing if this was the case but have not received it. So we are asking again for a reply in writing which includes a detailed breakdown of the basis for the monthly payments of $505.57, including all fees and charges, depreciation, and amortization, rent charge, taxes, interest rate, total loan amount, and the selling price. Finally, we want our monthly lease payment to be reduced by the $2850 refund Harold Wagner promised us or to receive a check for the equivalent. Honda should live up to its word. . We are planning to file a complaint with the Better Business Bureau, the NYS Department of Consumer Affairs, The Honda Complaint Department and plan to give North Shore Honda the worst possible review we can when we complete the Honda Sales Satisfaction Form next week. More

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Was very helpful, fair and answered all questions. Got me out of my previous financed car that was upside down while giving me a great deal on the new car. I refer anyone looking for a Honda to this dealersh out of my previous financed car that was upside down while giving me a great deal on the new car. I refer anyone looking for a Honda to this dealership and will be going back soon for hopefully another Honda. More

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Tremendous experience As a business person, I dread buying cars. Both Gary & Harold made for a great experience! They were fair and honest and treated me with great respec As a business person, I dread buying cars. Both Gary & Harold made for a great experience! They were fair and honest and treated me with great respect and not a dirty dish rag like the competitors have done in the past More

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Very good in and out without a hassel My overall experience was very good , we are extremely happy with out new minivan and we would go back there again , Thanks again for your help My overall experience was very good , we are extremely happy with out new minivan and we would go back there again , Thanks again for your help More

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No hassle experience, great price, up front and honest My wife and I decided to lease a CR-V. North Shore Honda was the first dealership we went into. Harold was up front, we negotiated a little bit, Har My wife and I decided to lease a CR-V. North Shore Honda was the first dealership we went into. Harold was up front, we negotiated a little bit, Harold gave us his best price, and we said we needed to look around. He never tried to pressure us, hide anything from us, deceive us, or treat us as if we were marks. He simply said, go do what you need to do, and come back when you know this is the best place to lease the car. We went to other Honda dealerships, and he war right. Every other dealership either tried to screw us or couldn't offer a competitive price (or both). We left every other dealership except North Shore amazed at what had been said to us, from the sleaze to outright lies. We came back to Harold with the knowledge that we made the absolute right decision. More

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Great experience again This was my second time leasing with honda and they were excellent. Very friendly answered all questions and concerns. Made me feel very comfortable d This was my second time leasing with honda and they were excellent. Very friendly answered all questions and concerns. Made me feel very comfortable didnt feel like they were just there to "make a sale". They took the time to listen to what I wanted. More

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Superb Service I had a great experience working with Harold and Richard. The service was great, and they showed great care and concern for me as a customer. That’s I had a great experience working with Harold and Richard. The service was great, and they showed great care and concern for me as a customer. That’s is what customer Service is all about I would recommend them to anyone Thank you so much !! More

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Great dealership I bought a 2018 Honda Odyssey from this dealership. I dealt with Harold, the sales person and Bill the general manager Both were an absolute delight I bought a 2018 Honda Odyssey from this dealership. I dealt with Harold, the sales person and Bill the general manager Both were an absolute delight!! They were so helpful and did exactly what they said they would do. Everything was perfect! More

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