Hassan Abusoud

Greenway Kia West responded

Hi Carmela, Thank you so much for your wonderful review and for being a verified customer at Greenway Kia West! We’re delighted to hear that our team made your car buying experience smooth and enjoyable. Daniel Allen, Jeremy Gresham, Amine Dkhissi, Elijah Mahogany, Ivan Carpio Pino, Manny Gonzalez, Carlos Villa, Hassan Abusoud, Tony Hamden, and Gilberto Viera Otero are all committed to providing exceptional, friendly, and helpful service for every customer in Orlando. If you have any questions about your new Kia or need assistance in the future, please reach out to us anytime. Thank you again for choosing Greenway Kia West—we’re thrilled to have you as part of our family! —Anas Lazaar General Sales Manager, Greenway Kia West

Greenway Kia West responded

Hi Anthony, Thank you so much for your wonderful review and for being a verified customer at Greenway Kia West! We’re delighted to hear you found our staff—including Joseph Hernandez Bonano, Hassan Abusoud, and Brett Sopocy—friendly and helpful, and that scheduling your Kia service was easy and convenient. Our team works hard to make every service appointment in Orlando as smooth as possible for our customers. If you ever need further assistance or have questions about your vehicle’s maintenance, please reach out to our service team anytime. Thank you for choosing Greenway Kia West! —Mark Foster Service Manager, Greenway Kia West

Greenway Kia West responded

Thank you for taking the time to share your experience, and I'm truly sorry to hear that it did not meet your expectations. We take concerns like yours very seriously—especially when a customer feels misled. That is never the kind of experience we want to deliver, and we sincerely apologize if there was any miscommunication or unmet expectations. We’d appreciate the opportunity to speak with you directly to better understand what happened and see if there’s anything we can do to make things right. Please reach out to our management team at your earliest convenience. —Greenway Kia West Management Team

Greenway Kia West responded

Thank you for sharing your experience, Erin. We’re truly sorry to hear that you left feeling taken advantage of—that is never the experience we want any of our customers to have. We understand your concerns, and we take them seriously. Respect, transparency, and fairness are values we strive to uphold with every guest, and we regret that we fell short. Please consider reaching out to our management team so we can look into this further and make things right. Your feedback is important to us and helps us improve. —Greenway Kia West Management Team

Greenway Kia West responded

We're grateful to have you as a Greenway Kia West customer. Thanks for the review!

Greenway Kia West responded

Thank you for reviewing Greenway Kia West! It was so kind of you to share your experience.

Greenway Kia West responded

Hi Mr. Zumdahl, We’re sorry to hear you were disappointed with your recent experience at Greenway Kia West. Our goal is always to provide transparent communication and fair market values for both trade-ins and vehicle purchases. We understand your frustration, especially after driving a long distance, and we truly regret that we weren’t able to come to an agreement. That said, we’d like to clarify that the “up to $5,000” trade-in offer is always based on the actual physical condition, mileage, and market demand for the vehicle. As noted, your 2011 Mini Cooper Countryman has high mileage and, while well-maintained, was evaluated by our team using current market data. In regard to refinancing, our staff may have discussed it as an option some customers explore down the road, but we absolutely agree that approval is never guaranteed—it depends on individual credit profiles and the lenders themselves. We always aim to explain those variables clearly. While we respectfully disagree with several claims in your review, we appreciate your feedback and the opportunity to clarify. We're happy to revisit your trade-in evaluation or vehicle pricing with additional documentation if you'd like to continue the conversation. We wish you the best in your search and appreciate the chance to earn your business. — Greenway Kia West Management Team