Hassan Abusoud

Greenway Kia West responded

Hi Silvana, I’m truly sorry to hear about your experience and the frustration you’ve described. What you went through is not the level of care or transparency we expect from our team, and I completely understand how disappointing this must have been. I’d like the opportunity to personally review your situation — especially regarding the spare key and communication you received — to make things right. Please reach out to me directly at anaslazaar@greenwayauto.com so we can connect and resolve this promptly. — Anas Lazaar, General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Obrigado, Guilherme, pela avaliação de 5 estrelas! Ficamos felizes em saber que foi muito bem atendido e que nossa equipe em Greenway Kia West em Orlando, FL proporcionou um ambiente limpo, organizado e simpático. Agradecemos por confiar em nosso centro de serviço Kia e esperamos vê-lo novamente em breve! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Hi, thank you so much for your kind words and recommendation! We’re thrilled to hear our sales team took great care of you and made your experience a positive one. We truly appreciate your trust and look forward to welcoming you and your friends in the future. — Anas Lazaar, General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi dlanthony05 — thank you for being a loyal Greenway Kia West customer and for trusting us again! We’re thrilled Hasan helped you find the SUV you love, while Carlos guided you through the finance process with clarity and Arturo followed up to ensure everything felt right. Our Kia dealership in Orlando is proud to deliver friendly, transparent service at every step of the car-buying journey, and we’re honored you continue to choose us. Enjoy every mile in your new SUV! 🚙 — Anas Lazaar, General Sales Manager 📧 anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Lindsay, thank you for sharing your experience! We’re glad our entire service team made things smooth and hassle-free, and it’s wonderful to hear our General Manager was able to connect with you personally. At the Greenway Kia West service center in Orlando, we strive to make every Kia service visit friendly, efficient, and stress-free. We look forward to seeing you again! 🚘 — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Fonda, thank you for sharing your excitement and kind words. We’re thrilled that Achraf Lazaar and Hassan Abusoud made your car-buying experience such a positive one. We’re grateful you chose Greenway Kia West in Orlando and look forward to being here for all your Kia needs. — Anas Lazaar

Greenway Kia West responded

Hi Carmela, Thank you so much for your wonderful review and for being a verified customer at Greenway Kia West! We’re delighted to hear that our team made your car buying experience smooth and enjoyable. Daniel Allen, Jeremy Gresham, Amine Dkhissi, Elijah Mahogany, Ivan Carpio Pino, Manny Gonzalez, Carlos Villa, Hassan Abusoud, Tony Hamden, and Gilberto Viera Otero are all committed to providing exceptional, friendly, and helpful service for every customer in Orlando. If you have any questions about your new Kia or need assistance in the future, please reach out to us anytime. Thank you again for choosing Greenway Kia West—we’re thrilled to have you as part of our family! —Anas Lazaar General Sales Manager, Greenway Kia West

Greenway Kia West responded

Thank you for your feedback. We’re sorry to hear about your experience and take your comments seriously. If you would like to discuss this further, please contact me directly. — Anas Lazaar, General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Anthony, Thank you so much for your wonderful review and for being a verified customer at Greenway Kia West! We’re delighted to hear you found our staff—including Joseph Hernandez Bonano, Hassan Abusoud, and Brett Sopocy—friendly and helpful, and that scheduling your Kia service was easy and convenient. Our team works hard to make every service appointment in Orlando as smooth as possible for our customers. If you ever need further assistance or have questions about your vehicle’s maintenance, please reach out to our service team anytime. Thank you for choosing Greenway Kia West! —Mark Foster Service Manager, Greenway Kia West

Greenway Kia West responded

Thank you for taking the time to share your experience, and I'm truly sorry to hear that it did not meet your expectations. We take concerns like yours very seriously—especially when a customer feels misled. That is never the kind of experience we want to deliver, and we sincerely apologize if there was any miscommunication or unmet expectations. We’d appreciate the opportunity to speak with you directly to better understand what happened and see if there’s anything we can do to make things right. Please reach out to our management team at your earliest convenience. —Greenway Kia West Management Team