Haylee Adamson

My sales experience 10 years ago was good. My experience with service over the intervening years has been excellent. My experience with rental, not so great. I had to call repeatedly to make c My experience with service over the intervening years has been excellent. My experience with rental, not so great. I had to call repeatedly to make contact. I never got a return call until I said I was going to show up in person. Two days before I was scheduled to pick up the car, same experience regarding return calls. I verified the car was still reserved for me and what documentation was needed the day I picked it up and that it would be ready at 7 am. When I arrived to pick up the car, it wasn’t even on the lot. No one had notified me that there was a problem and that’s not good business practice. I had to call my wife to come back and get me because by this time I had no confidence Serra would be able to retrieve the car from Trinity in a timely fashion. Before I left, I re- emphasized that I expected a call when the car was ready and that I was not having a good experience. I did receive a call in about an hour and, to Serra’s credit, was given a discount on the daily rate for the inconvenience. Everything else I have done with Serra has been very efficient. The rental process needs to be, too. More

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Friendly and competent in their work. Always willing to fit me in their busy schedule which is very customer focused. Always willing to fit me in their busy schedule which is very customer focused. More

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A pleasure to do business with. Service with a smile. Would recommend moving vending machines inside instead of across the bays. Service with a smile. Would recommend moving vending machines inside instead of across the bays. More

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The dealership seems to have good prices on the vehicles. Customer service is good. I have bought two vehicles from Serra Toyota of Decatur. Customer service is good. I have bought two vehicles from Serra Toyota of Decatur. More

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I love this dealership. Everyone is always so pleasant and helpful. I tell everyone I know to come to Serra Toyota for their vehicles and I work in Huntsville at the Toyota Everyone is always so pleasant and helpful. I tell everyone I know to come to Serra Toyota for their vehicles and I work in Huntsville at the Toyota Engine Plant. More

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We have fought Toyota Avalon’s since 2001. We have never been displeased with your service or your responses. Please keep it up. We have never been displeased with your service or your responses. Please keep it up. More

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I was very impressed with everyone. Everyone was very helpful and friendly. They went way above their duty. I even ordered floor mats for my car I highly recommend this dealership Everyone was very helpful and friendly. They went way above their duty. I even ordered floor mats for my car I highly recommend this dealership More

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They were trying to tell me that I needed an air filter and a cabin filter. When I just replaced both within six months, They still look brand new. And it took an hour and a half for oil change. and a cabin filter. When I just replaced both within six months, They still look brand new. And it took an hour and a half for oil change. More

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A very professional ,courteous and fast check-in for maintenance. The, mechanic that was doing a total break replacement he was very professional and courteous and neat. maintenance. The, mechanic that was doing a total break replacement he was very professional and courteous and neat. More

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Very happy with the recent service on my car. The waiting area is also very nice. The waiting area is also very nice. More

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