Heather Deritis
Heather Deritis at BMW of West Chester

Heather Deritis | Page 16

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
237 Reviews
4.8

237 Reviews

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237 Reviews of Heather Deritis

April 05, 2025

Dealership Rating
Employee Rating

Great customer service and the technicians provide great feedback back on customer concerns. Unfortunately, the loaner car program has changed, however as ong as I keep receiving great communication and ser More

by prentis c.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 03, 2025

Dealership Rating
Employee Rating

Service above and beyond. That says it all and there’s no more to say. More

by MONAPHILLIPS614@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 02, 2025

Dealership Rating
Employee Rating

Great customer service as usual. The staff was accommodating and went above and beyond expectations. More

by jwolf06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 30, 2025

Dealership Rating
Employee Rating

The dealership made my service stay comfortable and Heather was attentive to my needs from the beginning. More

by paulaann624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

March 30, 2025

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Employee Rating

As expected except that I was notified when I arrived at 7:20 am that it most likely that my car wouldn't be don e until the next day. More

by TAYLORSARA42
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

March 30, 2025

Dealership Rating
Employee Rating

Heather was amazing she helped me with everything I needed, and was able to get me an appointment as soon as possible. More

by chris
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 28, 2025

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Employee Rating

It was great! Thank you for allowing me to have a car for the time that you worked on mine! More

by STYLINSYD
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

Apr 09, 2025

BMW of West Chester responded

We are delighted to hear that you had a great experience with us. Providing you with a loaner car while we worked on yours is just one of the ways we strive to make the process as convenient and stress-free as possible. We are looking forward to seeing you again here at BMW of West Chester!

March 25, 2025

Dealership Rating
Employee Rating

I brought my car in for routine service and that was all done well. There was also a part that needed to be replaced under warranty. At first I was told it would take a week and then only a few days and the More

by jrnystrom
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Mar 25, 2025

BMW of West Chester responded

We are glad to hear that your routine service went well and that the warranty part was replaced promptly, even sooner than initially expected. We appreciate your patience and understanding regarding the communication about the repair timeline. Heather's efforts to keep you informed are valued, and we will work on ensuring that our team has a clear understanding of issues and solutions moving forward. We look forward to serving you again and thank you for choosing BMW of West Chester!

March 21, 2025

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Employee Rating

Top notch, professional, premium experience The loaner car was lively Lovely The staff were courteous More

by serge-emile.simpson
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

Mar 21, 2025

BMW of West Chester responded

We are thrilled to hear that you had a top-notch, professional, and premium experience with us. It is great to know that you enjoyed the loaner car and found our staff courteous. Thank you for choosing BMW of West Chester!

March 20, 2025

Dealership Rating
Employee Rating

Top notch service dealership is very clean and Heather is always pleasant and efficient. Very comfortable atmosphere. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2025

BMW of West Chester responded

We are delighted to hear that you found our dealership clean and our service top-notch. It is wonderful to know that Heather consistently provides pleasant and efficient service, contributing to the comfortable atmosphere. Thank you for choosing BMW of West Chester!

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