Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 11

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

Contact Me
4.9
114 Reviews
4.9

114 Reviews

Write a Review

114 Reviews of Heather Nicastro

February 10, 2023

Dealership Rating
Employee Rating

I have been trying to get my heat fixed for 1 years and it still isn’t after a number of time being at the dealer and a lot of money. More

by dj20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Hanlein, Carrie Howard

Print
Feb 13, 2023

Salerno Duane Ford responded

Sincerest apologies that you left our service center feeling that way. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

January 31, 2023

Dealership Rating
Employee Rating

E b we Ryan you bb s y j v h n r h u g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

January 28, 2023

Dealership Rating
Employee Rating

We had a wonderful experience with Salerno Duane Ford Service Dept. Carrie was super knowledgeable and an absolute pleasure to deal with. We had a horrific experience with Liccardi Ford/Lincoln Service More

by TandD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

January 27, 2023

Dealership Rating
Employee Rating

Heather was extremely helpful and accommodating. Truck was repaired in a reasonable amount of time. More

by Michael.pate.cefm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

January 26, 2023

Dealership Rating
Employee Rating

Great sales people and the finance dept. was very courteous and helpful. Salerno Duane will always be my first stop. More

by bud.dyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerardo Giordano, Frank Baccaro, Chris Laurent , Phil Diamant, Franklin Reynoso, Steven Sosunov, Cory Taylor, Sal Zebardast, Alex in finance

Print
Jan 27, 2023

Salerno Duane Ford responded

We love to hear that! Awesome feedback, and we look forward to having the opportunity to help you again in the future!

January 25, 2023

Dealership Rating
Employee Rating

Satisfied service on truck g g g g g g g g g g g g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 27, 2023

Salerno Duane Ford responded

Awesome! Safe travels in your truck! Thanks for the review! :)

January 19, 2023

Dealership Rating
Employee Rating

Prior experiences with the service area have been fine but have been trying to contact them for five days with no response. My car supposedly was repaired on January 11 but the repair was ineffective . I More

by DIMERTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John La Manna

Print
Jan 20, 2023

Salerno Duane Ford responded

Very sorry to hear about any miscommunication and car troubles. Would be happy to help and discuss further service for your vehicle. Please reach out to me directly. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext 3112,  rhoffman@sdsummit.com

December 11, 2022

Dealership Rating
Employee Rating

Wonderful staff and service experience. Would definitely come back for all my cars service needs! More

by LSBABBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John La Manna

Print
Dec 13, 2022

Salerno Duane Ford responded

Thank you so much for sharing your experience with us! Appreciate your 5 star review! We look forward to working with you again in the future.

December 01, 2022

Dealership Rating
Employee Rating

Outstanding & really good customer service that met my needs for a vehicle. Look forward to working with them when I purchase my next vehicle with Salerno Duane Ford!! More

by benjamink73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro , John La Manna, Franklin Reynoso, Cory Taylor, Sal Zebardast, Abigail gave me a timely call to pick up my plates & registration.

Print

November 24, 2022

Dealership Rating
Employee Rating

Wonderful staff and service experience. Would definitely come back for all my cars service needs! More

by lyndon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John La Manna

Print
Nov 28, 2022

Salerno Duane Ford responded

Appreciate the 5 star review! Thank you so much for your business!

1
...
10
11
12

Dealership Inventory (146 Vehicles)

new 2026 Ford Bronco car, priced at $54,628
2026 Ford Bronco
new
Marsh Gray exterior
Automatic
Four-wheel Drive
$54,628
View Details
new 2027 Ford Bronco Sport car, priced at $40,243
2027 Ford Bronco Sport
new
Oxford White exterior
Automatic
Four-wheel Drive
$40,243
View Details
new 2026 Ford Mustang car, priced at $43,808
2026 Ford Mustang
new
Carbonized Gray Metallic exterior
Automatic
Rear-wheel Drive
$43,808
View Details
new 2027 Ford Explorer car, priced at $53,253
2027 Ford Explorer
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$53,253
View Details
new 2026 Ford Bronco car, priced at $61,538
2026 Ford Bronco
new
Desert Sand exterior
Manual
Four-wheel Drive
$61,538
View Details
used 2024 Ford F-150 car, priced at $42,886
2024 Ford F-150
used
Gray exterior
Automatic
Four-wheel Drive
$42,886
View Details
View All Inventory