Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 8

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
114 Reviews
4.9

114 Reviews

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114 Reviews of Heather Nicastro

February 16, 2024

Dealership Rating
Employee Rating

Heather was prompt and informative. She followed up exactly when she said she would for a special order part. All in all was a great experience. More

by 111Porsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Salerno Duane Ford responded

Thank you for sharing your great experience and for the 5 star review!

January 19, 2024

Dealership Rating
Employee Rating

Excellent customer service. Provided clear direction and timelines of what was wrong with my car and how long it would take to fix. More

by JMIAO34
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

January 10, 2024

Dealership Rating
Employee Rating

Great service from start to finish. Very accommodating and informative. Thank you thank you thank More

by KPBEATTY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

January 09, 2024

Dealership Rating
Employee Rating

Accommodated my needs with a loaner and repaired and did my recall that I requested More

by celtz3
Service Price Transparency
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Recommend Dealer
Yes

January 05, 2024

Dealership Rating
Employee Rating

Heather was attentive and thorough. I had a wonderful experience working with Salerno Duane on my F150 More

by jake.caldwell
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro, Carrie Howard

Feb 05, 2024

Salerno Duane Ford responded

Awesome! Enjoy your new truck!

January 04, 2024

Dealership Rating
Employee Rating

Always an expert and a polished professional! Great at communication you always know what is happening with the vehicles. More

by coachgalant
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

Feb 05, 2024

Salerno Duane Ford responded

Appreciate your business and your kind words!

January 02, 2024

Dealership Rating
Employee Rating

Heather is absolute pleasure to work with. Knowledgeable, punctual, nice. She took care of all my warranty repairs. More

by azaslavsky2000
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 03, 2024

Salerno Duane Ford responded

Great to hear that you enjoyed your service experience! Happy New Year! :)

December 20, 2023

Dealership Rating
Employee Rating

I will highly recommend for service they solved and quickly done the job thanks everyone More

by MAHMOOD2T46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 16, 2023

Dealership Rating
Employee Rating

Great service at Salerno Duane. The valet parked my car when I dropped it off and it was ready on time when I picked it up. Carrie was wonderful…very pleasant. More

by billbeyer3548
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 18, 2023

Salerno Duane Ford responded

Awesome! Very happy to hear you enjoyed your experience. We look forward to working with you again in the future. Happy Holidays!

December 14, 2023

Dealership Rating
Employee Rating

Quick friendly service. Easy to make an appointment. I was even offered a ride to my office! More

by cmk140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

Dec 18, 2023

Salerno Duane Ford responded

Happy to help make your service experience such a good one! Appreciate the feedback and your 5 star review!

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