Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 8

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

Contact Me
4.9
93 Reviews
4.9

93 Reviews

Write a Review

93 Reviews of Heather Nicastro

June 02, 2023

Dealership Rating
Employee Rating

Service experience was very good. Service Advisor was polite and professional, Facility was clean with refreshments and the advisor recommended the best options to service my vehicle More

by mr.dbullock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 01, 2023

Dealership Rating
Employee Rating

Heather should be the Chief Executive Officer of Ford Motor Company. She is efficient and polite More

by kara6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 15, 2023

Dealership Rating
Employee Rating

The people that I have dealt with at the Ford Service department are always professional and courteous. They are always helpful and answer all of my questions. More

by N H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

May 22, 2023

Salerno Duane Ford responded

Thank you so much for your 5 star review! We appreciate all of your wonderful feedback!

May 10, 2023

Dealership Rating
Employee Rating

Very easy process to get service for my vehicle. The online scheduling calendar was easy and flawless; I showed up at the agreed-upon time and they took my car immediately. Did the service while I w More

by SteveW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Salerno Duane Ford responded

So happy to hear that we were able to make your service experience such a good one! Appreciate all of that great feedback! Thank you for taking the time to review us. :)

May 02, 2023

Dealership Rating
Employee Rating

The staff at Salerno Duane are very professional and attentive to their customers. I have never had any complaints and the service has been quick. The staff have always made sure I understood everythi More

by Rivera Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

March 23, 2023

Dealership Rating
Employee Rating

Great service, very polite and always willing to help. Schedule maintenance is easy to set up. More

by Jams Perez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard , Steven Sosunov

March 23, 2023

Dealership Rating
Employee Rating

Salerno is always ready to help and they are very professional and courteous i have been going there for years keep up the good work More

by STEVEWYRWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro, Samantha Hanlein, Carrie Howard , Steven Sosunov

February 28, 2023

Dealership Rating
Employee Rating

I don't do this but you won't leave me alone untill i right something so theres your 15 words More

by PAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard

February 17, 2023

Dealership Rating
Employee Rating

Wonderful sales experience. Would recommend to anyone looking to purchase a new or used car More

by lyndon06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard , Franklin Reynoso, Jimmy Sosunov, Sal Zebardast, Geo Salvador

Feb 17, 2023

Salerno Duane Ford responded

Thank you for your business and for sharing your experience! Truly appreciate it. :)

February 10, 2023

Dealership Rating
Employee Rating

I have been trying to get my heat fixed for 1 years and it still isn’t after a number of time being at the dealer and a lot of money. More

by dj20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Hanlein, Carrie Howard

Feb 13, 2023

Salerno Duane Ford responded

Sincerest apologies that you left our service center feeling that way. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

Dealership Inventory (138 Vehicles)

new 2026 Ford Explorer car, priced at $49,195
2026 Ford Explorer
new
White exterior
Automatic
Four-wheel Drive
used 2025 Ford Bronco car, priced at $59,888
2025 Ford Bronco
used
Red exterior
Automatic
Four-wheel Drive
used 2025 Ram ProMaster 2500 car, priced at $43,895
2025 Ram ProMaster 2500
used
Bright White Clearcoat exterior
Automatic
Front-wheel Drive
used 2025 Ram ProMaster 3500 car, priced at $42,955
2025 Ram ProMaster 3500
used
Bright White Clearcoat exterior
Automatic
Front-wheel Drive
new 2026 Ford Bronco car, priced at $60,720
2026 Ford Bronco
new
Desert Sand exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco car, priced at $50,220
2026 Ford Bronco
new
Velocity Blue Metallic exterior
Manual
Four-wheel Drive