All was fine until we went back for our EV6.
We told everyone, from the lady who put us first on the list, to GQ, to other salesmen who texted us, to our salesperson Heber we only wanted the EV6
We told everyone, from the lady who put us first on the list, to GQ, to other salesmen who texted us, to our salesperson Heber we only wanted the EV6 GT Line with a Panoramic Sunroof. They said they had one locally, everything we asked for, even the panoramic sunroof. I asked Heber to send a photo of the car including the top. His photo stopped just short of showing the entire roof with only a basic sunroof. Sitting in the car at the dealership I noticed the panoramic sunroof was not there. My wife and I were seconds away from leaving stopping the process. We were extremely pissed we spent so much time in the dealership being lied to from everyone. No apologies from anyone there. We went through with the deal but will return it to any other Kia within 150 miles once our lease is up. We will not recommend this dealership to anyone. Rich Back
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by rback1960
Verified Customer
Verified Customer
What a wonderful buying experience- my trade was fair and
Heber made the deal happen!!!!
Heber made the deal happen!!!!
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by felwilburn
Verified Customer
Verified Customer
May 30, 2025 -
Coastal Kia responded
Thank you! We sincerely appreciate the five star review. We are thrilled to hear you had a "wonderful buying experience" with Heber. Congratulations and enjoy!
Wonderful Caring Get things done Polite Like to laugh
with me Respond accordingly Explain Everything
with me Respond accordingly Explain Everything
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by brittlekathy
Verified Customer
Verified Customer
May 16, 2025 -
Coastal Kia responded
Thank you for the five star review! We love the feedback including, "wonderful, caring got things done, polite...." We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need us. Congratulations and enjoy!
Did a great job at helping us obtain a vehicle that was
within our price range
within our price range
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by Bemielita
Verified Customer
Verified Customer
Apr 28, 2025 -
Coastal Kia responded
Congratulations! We appreciate the high marks and compliments for our team. It was thoughtful of you to go online and rate your recent purchase experience. Enjoy! We are here if you need us.
Riley Jan and Ever were amazing!
Drove from Myrtle to Wilmington despite having a Kia dealership in Myrtle because the guys were all amazing and top notch. Would buy all future Kia’s
Drove from Myrtle to Wilmington despite having a Kia dealership in Myrtle because the guys were all amazing and top notch. Would buy all future Kia’s from Riley and Wilmington Coastal Kia!
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by alexis
Verified Customer
Verified Customer
Apr 28, 2025 -
Coastal Kia responded
Wow! Thank you for making the trip to see us! We appreciate the five star review and compliments for our Product Specialists Riley Harlow and Heber Quezada. It was thoughtful of you to mention our Business Manager, Jan Ramos, by name as well. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!
The dealership was very clean and staff was very helpful
and knowledgeable about any vehicle on the lot.
and knowledgeable about any vehicle on the lot.
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by Rtew906
Verified Customer
Verified Customer
Apr 09, 2025 -
Coastal Kia responded
Thank you! We sincerely appreciate the high marks and compliments for our facility and staff. Our goal is to provide a truly exceptional experience to every client during every visit. Thank you for the amazing feedback. We are here if you need anything.
Had a wonderful experience and Ever was fantastic!
! Would deff recommend any one to go
! Would deff recommend any one to go
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by callihan_jennifer
Verified Customer
Verified Customer
Apr 08, 2025 -
Coastal Kia responded
Thank you! We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the five star rating and high recommendations. Thank you for mentioning Ever by name. We are here if you need us. Thanks again!
Luis and lsaasia are fabulous.
I would recommend both if buying a Kia and to get it from y'all. They are both so very courteous and always offered me something to eat or drink.
I would recommend both if buying a Kia and to get it from y'all. They are both so very courteous and always offered me something to eat or drink. They make me feel like family. What more could you ask for. Again they are the absolute best!!!Just
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by suegin91
Verified Customer
Verified Customer
Apr 02, 2025 -
Coastal Kia responded
Thank you! We appreciate the review and compliments for our team. Thank you for choosing Coastal Kia! Congratulations and enjoy
Awesome people at Coastal Kia, especially Heber Quezada
and Jan Ramos, they are wonderful people.
and Jan Ramos, they are wonderful people.
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by Rtew906
Verified Customer
Verified Customer
Mar 24, 2025 -
Coastal Kia responded
We could not agree more! Heber Quezada and Jan Ramos are both true ambassadors for our customer service culture. We truly appreciate the five star review. It was thoughtful of you to mention them by name. As you said, "they are wonderful people." Thank you for choosing Coastal Kia!
Awesome people to work with especially Heber Quezada and
Jan Ramos wonderful experience at dealership.
Jan Ramos wonderful experience at dealership.
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by Rtew906
Verified Customer
Verified Customer
Mar 24, 2025 -
Coastal Kia responded
We could not agree more! Heber Quezada and Jan Ramos are both true ambassadors for our customer service culture. We truly appreciate the five star review. It was thoughtful of you to mention them by name. As you said, "they are wonderful people." Thank you for choosing Coastal Kia!