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Brian Benson
Brian Benson at Coastal Kia

Brian Benson

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.7
33 Reviews
4.7

33 Reviews

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33 Reviews of Brian Benson

June 12, 2026

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Employee Rating

quick appt, very easy to make appt. Cost of service was very reasonable. Close to home More

by sparks_randy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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June 12, 2026

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The customer service was outstanding. They were very accommodating to my extenuating circumstance. I have dealt with other KIA dealerships, and they have not compared to level of servic More

by mizlady17
Recommend Dealer
Yes

Other Employees Tagged: Paul worked on my vehicle-excellent

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Jun 12, 2026

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the five star review and compliments for our service team members Paul and Brian. It was thoughtful of you to go online and rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

May 30, 2026

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Professional staff, kept me informed of the progress and any concerns identified while I waited for my vehicle. More

by jmess5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2026

Coastal Kia responded

Wonderful news! Thank you! We sincerely appreciate the five star review and high marks for our Service Consultant Brian Benson. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us. Thanks again!

May 28, 2026

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Everything was professional and accommodating. Service adviser was excellent. Job was completed quickly. Thank you More

by hvd713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2026

Coastal Kia responded

Great news! We truly appreciate the five star service review. It was thoughtful of you to tag our Service Consultant, Brian Benson, with such high marks. We love the feedback including, "everything was professional and accommodating." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

May 14, 2026

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Employee Rating

Friendly, courteous staff. I had been skeptical of former places, but I trust the people here to treat me fairly. No unnecessary fees or additional repairs More

by CINDYLEE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman, Gary Nelson

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May 14, 2026

Coastal Kia responded

Thank you for the five star Dealer Rater review. We are thrilled to hear you find our team to be, "friendly and courteous." It was kind of you to tag so many of our service team members. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

May 06, 2026

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Employee Rating

Everyone is very friendly and helpful with their knowledge and is there for you and your needs More

by christybcloutier17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Gary Nelson, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison, Anthony "AJ" Boone

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May 06, 2026

Coastal Kia responded

Thank you for the high marks and for tagging so many of our amazing team members. It was thoughtful of you to go online and rate your recent experience. Please do not hesitate to reach out if you need us. Thanks again!

April 29, 2026

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I take my vehicle here to be service and am always satisfied with the exceptional service! More

by KC2926
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman, Gary Nelson, David Knowles, Jay Turner, Anthony "AJ" Boone

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Apr 29, 2026

Coastal Kia responded

Fantastic news! Thank you! We truly appreciate your loyalty. Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience. We appreciate you tagging so many of our team members by name. Please do not hesitate to reach out if you need us. Thanks again!

April 27, 2026

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Employee Rating

Coastal Kia has one of the best service departments and their customer service is fantastic More

by tbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman, David Knowles

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Apr 27, 2026

Coastal Kia responded

Fantastic! Thank you! We appreciate the gracious compliments and high marks for our service department. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

April 25, 2026

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Employee Rating

They did a great job,very happy with all the employees that we delt with and would recommend them to anyone interested in a Dealership. More

by JOSEPH.HINGERTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Gary Nelson, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison, Anthony "AJ" Boone

Report | Print
Apr 25, 2026

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and high marks for so many of our service team members. We love the feedback including, " they did a great job, very happy with all the employees." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

April 20, 2026

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Employee Rating

I spent over $900 cash/debit on service to my 2020 kia sportage. one of the services performed, changed the rear wiper blade, now, the rear wiper does not work. I brought it back and they wanted to char More

by LAURA.CANDELARIA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 21, 2026

Coastal Kia responded

Laura, we apologize for your frustration. Please reach out to our Service Director John Wigger on his direct line 910-798-4716. Your concern may be an electrical issue with the motor, wiring, or switch, which is unrelated to the previous blade replacement. We are here to help and would like to discuss your concerns. We look forward to your call. Thank you

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