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Brian Benson
Brian Benson at Coastal Kia

Brian Benson

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.9
71 Reviews
4.9

71 Reviews

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71 Reviews of Brian Benson

October 17, 2026

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Employee Rating

Great service everyone is very helpful and get the job done in a timely manner. More

by dequillacarr08
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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October 15, 2026

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Awesome service, I will be back Quick and efficient, would strongly recommend this service dept More

by SEARMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2026

Coastal Kia responded

Thank you for the great review and recommendation! We’re glad our service team got you taken care of quickly and efficiently. We appreciate your support and look forward to welcoming you back to Coastal Kia!

October 15, 2026

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Thank you for the wonderful customer service and service to my car that I received. More

by CLARKECHILD4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2026

Coastal Kia responded

Thank you for the kind words! We’re happy to hear you were pleased with both the service on your vehicle and the care you received from our team. We appreciate your business and look forward to seeing you again!

October 15, 2026

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Employee Rating

Great Job from the entire staff. The only issue was the length of time it took to get an oil change. With a scheduled appt appt it should not take 1.5 hours. Thank You More

by frank.zwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 16, 2026

Coastal Kia responded

Thank you for the kind words about our team! We’re glad you had a positive experience overall, but understand your frustration with the wait time. We appreciate your patience and feedback as we continue working to make our service visits as efficient as possible. Thank you for choosing Coastal Kia!

October 07, 2026

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Employee Rating

Always professional, friendly, timely, organized and thorough. Have been coming here for years. Great staff! More

by czgatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Gary Nelson, David Knowles, Barbara Nesi, Aubrey Madison, Anthony "AJ" Boone, Garrett Roark

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Oct 08, 2026

Coastal Kia responded

Thank you for the kind words and for trusting our team over the years! We’re glad you can consistently count on us for friendly, professional, and efficient service. We truly appreciate your continued loyalty to Coastal Kia!

October 06, 2026

Dealership Rating
Employee Rating

Brian Benson was awesome, very easy to work with, very transparent and knowledgeable. Will continue to work with him! More

by WBAKER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 07, 2026

Coastal Kia responded

Thank you for the great review! We’re so glad Brian made the experience easy and straightforward. We appreciate your business and know he’ll be happy to work with you again in the future!

October 04, 2026

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Employee Rating

Always friendly, informative, cost-effective and timely on all service requests I have had performed. More

by julesok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin

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Oct 05, 2026

Coastal Kia responded

Thank you for the great review! We’re glad our service team consistently provides you with friendly, informative, and efficient service. We truly appreciate your continued business and look forward to seeing you next time!

September 26, 2026

Dealership Rating
Employee Rating

From check in thru the. service. Completion the staff was professional and have good customer service. More

by GP608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony "AJ" Boone

Print
Sep 26, 2026

Coastal Kia responded

Thank you for the great review! We’re pleased to hear that our team provided professional and friendly service from check-in through completion. We truly appreciate your business and look forward to serving you again at Coastal Kia!

September 24, 2026

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Employee Rating

Clean, comfortable waiting area. The staff is very attentive offering courtesy rides and snacks, etc. making sure waiting customers are comfortable. More

by lynnb1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2026

Coastal Kia responded

Thank you for the kind review! We’re glad you enjoyed our clean, comfortable waiting area and attentive service. We appreciate your business and look forward to seeing you again

September 21, 2026

Dealership Rating
Employee Rating

The service department staff are kind, courteous and very professional. Brian is always kind and ready to help you when you walk in the door, even though he was not my service advisor this time. Brain went o More

by SANDRA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony "AJ" Boone

Print
Sep 21, 2026

Coastal Kia responded

Thank you for the wonderful feedback! We’re glad Brian and AJ went above and beyond to make sure you were well taken care of. We appreciate your kind words about our service team!

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