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Hector Guadamuz
Hector Guadamuz at Niello Audi

Hector Guadamuz

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
43 Reviews
5.0

43 Reviews

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43 Reviews of Hector Guadamuz

October 03, 2025

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Employee Rating

The service professionals. are exceptional. They make our experience each time we have to bring our Audi in go as smoothly as possible. They explain the needed work in a manner More

by EHUBER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Westlake, Cain Carter, Jason Rajan

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Oct 03, 2025

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 04, 2025

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my service advisor. Hector is exceptional and taking care of my needs. he takes the pain out of a service call. More

by AL35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2025

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

June 20, 2025

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Great place for service and do business. I always get treated with priority and professionalism More

by ron_j8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Erik Carr, Scott Bunker, Dain Bryant, Jason Rajan, Elbert Davis III, Kenneth Thomas, Aaron Thetford

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Jun 21, 2025

Niello Audi responded

Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

June 02, 2025

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Outstanding! Took care of our vehicle. Was kind, prompt, and got us the results we needed. More

by krweiss0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Lowenstein

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Jun 02, 2025

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

May 26, 2025

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Employee Rating

Hector was ready for me when I arrived for my scheduled service. He informed me of the expected cot and estimated time that it would take. The job was completed on time and slightly less than expected. Gre More

by EWENUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter

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May 26, 2025

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 14, 2024

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I have such great confidence in the service department to keep my Audi A5 in perfect condition. I've owned it for almost 12 years and love driving it. Hector has been especially nice, friendly and always e More

by LINDARAFFERTYDDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan , Cain Carter

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Dec 16, 2024

Niello Audi responded

Thank you so much for your kind words, Linda, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 27, 2024

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Employee Rating

Great customer service by Hector! He is always courteous and professional in keeping me up to date on my service. More

by djoe777888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

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Nov 29, 2024

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hector met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 24, 2024

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Employee Rating

Can’t ask for more. Friendly, attentive service with good communication. I’m glad they’re my nearest Audi dealer and service center. More

by abeabt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French, Omead Anwar, Dain Bryant, Milana Savchenko, Jennifer Lowenstein, Isabel Velasquez, Jason Rajan , Erin Loud

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Nov 25, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 11, 2024

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Great customer service every time I bring my Audi in for service! Always five stars!! More

by ohana82359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 12, 2024

Niello Audi responded

It's great to hear that Hector was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 22, 2024

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Employee Rating

Great service and nice dealership that is clean and comfortable. The sales people are always friendly and helpful too. More

by EENMELANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French, Omead Anwar, Dain Bryant, Milana Savchenko, Jennifer Lowenstein, Isabel Velasquez , Erin Loud

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Sep 24, 2024

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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