Hederlano Oliveira

Roberto Perez and staff were great. When we arrived Roberto was waiting outside and the vehicle was already out front ready for a test drive. It was the exact vehicle my son wanted but When we arrived Roberto was waiting outside and the vehicle was already out front ready for a test drive. It was the exact vehicle my son wanted but we were looking at a couple of options to make sure that was the one he was going to purchase. Roberto was great showing us the other options but in the end my son went with the first option. Here are my few things that are minor and they can do better with. The length of time it takes to purchase a vehicle. We were there for hours. For about six hours to be exact. To me that’s way too long. Dealerships need to do better. We live four hours away and it was a long day. My two main complains are the presentation of the truck when we arrived and when we left. When we arrived, there was a huge spiderweb on the truck from the back of the truck to the truck bed. It was not cleaned when we got there. If you’re going to present a truck to a customer you should have the truck at least cleaned enough to present that truck. Then they detailed it because we were purchasing the truck and it was not detailed correctly. There was stuff stuck to the side and to me if a customer is purchasing a vehicle you should detail it properly. My last complaint was we were tired and had been there all day and ready to go home. It was still raining, and there was no mats in the truck. We asked Roberto he called somebody we had to go and look for mats. All of this should’ve been done for when we were ready to leave. We made the best out of the day and my son is very happy with his new truck. Again Roberto and the staff we dealt with were great. More

by Donniey1 Verified Customer Verified Customer

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This Delership was amazing and the service was the best and Nelson was the best and Nelson was the best More

by JACOBIWELLS19 Verified Customer Verified Customer

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This is the fourth vehicle I have purchased or leased from this dealership. The customer service is always in point from the showroom to the service center! from this dealership. The customer service is always in point from the showroom to the service center! More

by Chevybusymom2 Verified Customer Verified Customer

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We were greeted immediately by our sales rep, Will Ebrahim, for our 9AM appointment. Overall great experience! Will listened to what I wanted in the vehicle and brought me the exact vehicle to test dr Ebrahim, for our 9AM appointment. Overall great experience! Will listened to what I wanted in the vehicle and brought me the exact vehicle to test drive. When it came time to discuss price he was receptive to my concerns. Our experience with the Finance Manager, Hederlano Oliveira was also quick and painless. The automation of the finance process was fast and easy to understand. This was by far the best car buying experience I’ve had in a very long time. If I have one complaint, it’s that I took the car back for its first car wash and really all they did was run it through the was tunnel without drying the exterior. And there is no place. To do it yourself. But for a lifetime charge, they really should step up their game in this respect. More

by GARY.OSTRO Verified Customer Verified Customer

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I was completely satisfied with the dealership, sales, and finance. Ilan Ohana and Dennis McKitty were fantastic to work with. They made sure I was satisfied and happy. and finance. Ilan Ohana and Dennis McKitty were fantastic to work with. They made sure I was satisfied and happy. More

by GARYHARRIS8587 Verified Customer Verified Customer

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The dealership was wonderful! I called about a vehicle and Will ended up helping me. He was super nice and mindful of what I was looking for. Will, his colleague Joshua and the wh I called about a vehicle and Will ended up helping me. He was super nice and mindful of what I was looking for. Will, his colleague Joshua and the whole team worked with me to make sure I left with the car I wanted and was confident in the deal. More

by CLAIR.FRALEY Verified Customer Verified Customer

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They were really helpful with finding a vehicle that fits me and my family best. The process didn’t take long with getting everything finalized. Carmen the car salesman was very knowledgeable. I really appr me and my family best. The process didn’t take long with getting everything finalized. Carmen the car salesman was very knowledgeable. I really appreciate the hard work and dedication they put into make things happen quickly. Great work! I’m super proud to be apart of the Chevy family! More

by WILLIAMSCHARLES012 Verified Customer Verified Customer

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The staff especially Reberti Perez went above and beyond. Heartland O. Was great as well. Heartland O. Was great as well. More

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My encounter with the dealership was riddled with unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, I sought clarification on the Out The Door Price. Regrettably, the advertised price of $54,451 on their website jumped over $4,000, supposedly due to the addition of running boards. When I called them out and asked to stick to the advertised price, the salesman asked me to leave. On my way out the door, I stopped by the Sales Manager’s desk to let him know that had it not been for the deception, I would have purchased a car today. The manager asked me to wait and then presented me with a price sheet with the advertised price. Which I accepted. End of story right? Wrong! After agreeing to the price and moving to the finance paperwork review, I identified further discrepancies. Initially, I was presented with a 6.9% interest rate, which was much higher than the 4.9% rate advertised on Chevrolet.com. Once I provided proof of the lower rate on Chevrolet’s website, the rate was promptly adjusted. Little did I know, the base price of the vehicle had quietly increased by $750, a fact that only became apparent upon meticulous scrutiny of the final paperwork. The price increase was attributed to me taking the lower promotional interest rate. Which is fine…. The problem here is that this increase was only disclosed when I asked about it. No mention prior to it! Fed up with the multiple issues, I asked to speak with the General Manager, Mr. Les Nunez. Regrettably, the interaction turned into a confrontation ending in Mr. Nunez's refusal to sell me the car. Additionally, he refused to shake my hand and asked me to leave to property. If he had taken a step back and admitted that mistakes were made and was apologetic, I would have paid the $750 higher price and driven off. Instead, I was left stranded at the dealership and had to find someone to pick me up. The next day I visited another dealership – Chevrolet in Delray Beach. I told the sales manager there about my experience with Lou Bachrodt Chevrolet. The manager and salesperson there were shocked at the lack of transparency and ethical business practices. I ended up purchasing a nicer Silverado from Grieco. Interestingly, Lou Bachrodt called me while I was at Delray. They had asked me to do a survey over the phone about my experience. I was honest on the call and told the person giving the survey that I would come back and purchase the car only if the Managers called me and apologized. It was a test…. Which they failed…. No one ever called...maybe they will after reading this review, but I won't hold my breath. TLDR - To sum it up, my time at that dealership was a hot mess of shady moves, characterized by deceptive pricing strategies, no transparency, and some seriously unprofessional behavior. Definitely not the kind of place I'd recommend to anyone. They need a serious reality check on how to treat customers right. More

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Kind, courteous, respectful, accommodating, flexible, friendly, thorough, willing to go the extra mile for you friendly, thorough, willing to go the extra mile for you More

by robbiec99 Verified Customer Verified Customer

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