Henry Quezada | Page 20

Amazing Service Ambassadors Where do I even start? The Service Advisors or which I like to call the Service Ambassadors at Porsche Riverside. David,Henry,Mike and Cody have alway Where do I even start? The Service Advisors or which I like to call the Service Ambassadors at Porsche Riverside. David,Henry,Mike and Cody have always provided the upmost professional and hands on customer service I’ve ever experienced. From the time you pull into the service driveway, and thru out every aspect of your service appointment, the guys attention to detail keeps me as customer informed confident that I made the right decision to have my Porsche serviced at Porsche Riverside!!! Thanks again guys for hands down the best service a customer could ask for!! Porsche Riverside, you have a great team! More

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The only place to take your Porsche I always take my Porsche’s to riverside because of the excellent service. Mike Barecelona always knows what services my car needs and is very accurate I always take my Porsche’s to riverside because of the excellent service. Mike Barecelona always knows what services my car needs and is very accurate at the pricing and expected time it will be ready. He is very attentive to all of the details and is always looking for ways to try and save money and keep my Porsche running at optimum performance. Everything is always done at MY convenience. They set me up with a car if it is going to take all day so I can go about my life and try to have as little interruption to my daily routine as possible. Between Mike and Cody, I was able to sign off on my car and get into a loaner within 15 minutes of arriving. Everyone at this dealer is extremely friendly and always asks if there is anything they can do to make me feel more welcome. I HIGHLY recommend this dealership for any and all work for your car. You have earned yourself a lifetime customer! More

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Henry Quezada was great! The Riverside Porsche service department and sales was attentive, organized and proficient. A month prior we were at Newport Porsche. We waited and The Riverside Porsche service department and sales was attentive, organized and proficient. A month prior we were at Newport Porsche. We waited and waited for someone to greet us for sales and service (we had an appointment). They we understaffed and unorganized. Yet professional when we finally got connected and underway. Riverside was on top of it from the moment I put my Porsche in park. Henry Quezada was my designated service advisor. I cannot say enough. He was knowledgeable and communicative throughout my entire experience. I'm very thankful for this dealership. God bless them!! More

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Willing to drive From the service I received from my salesperson Sherman Sims to the service I receive when I take my Panamera in for service, Porsche Riverside is top From the service I received from my salesperson Sherman Sims to the service I receive when I take my Panamera in for service, Porsche Riverside is top notch. I live in Orange County and make the drive to Riverside because of the quality of service I receive. I would highly recommend them. More

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Great service! Everyone here is extremely professional and courteous. They are all knowledgeable and helpful in their respectful positions. Every time I have been th Everyone here is extremely professional and courteous. They are all knowledgeable and helpful in their respectful positions. Every time I have been there I have had a great experience and will definitely continue to go there for service. More

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Excellent Service Professional,friendly,courteous. Kept me informed of repair status from beginning to end. Best service I've ever experienced from any dealer or repai Professional,friendly,courteous. Kept me informed of repair status from beginning to end. Best service I've ever experienced from any dealer or repair shop. More

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Porsche Boxster Service Recently, my Boxster was in need of a bit of service - the check engine light came on. I immediately called Walter's Porsche Service & met up with my Recently, my Boxster was in need of a bit of service - the check engine light came on. I immediately called Walter's Porsche Service & met up with my Service Advisor Henry Quezada to discuss my options. As always, Henry greeted me with a smile & courteous greeting. Since I had told the Service Rep on the phone why I needed an appointment, Henry was aware of that, he gave me an approximate time frame as well as costs for analyzing. I also asked him to check a couple of other things which he said would be taken care of. Since my car was not available for a couple of days, he arranged for a loaner vehicle; I was on my way within less than 30-minutes. Henry called me in a timely manner to discuss the services that were needed & recommended. He explained each service, answered all my silly questions, then provided me with a time of completion. When I picked up my car, Henry reviewed all services that were completed, we discussed those services he recommended to be done in the future, then Thanked me for my patronage - all with a smile. Walter's Porsche and Henry Quezada are who I suggest to others. You will be well taken care of and always with a smile. More

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Excellent Service I have done business with Porsche Riverside for several years. Leasing, purchases & service. The sales & setvice teams are consistently helpful, court I have done business with Porsche Riverside for several years. Leasing, purchases & service. The sales & setvice teams are consistently helpful, courteous & efficient. I highly recommend them ! More

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Lousy warranty on their battery service,Pep BOY’S is better! Sad to say this is the first time after many years of working with Walter’s Porsche that I have to leave a bad review. I have bought two Interstate B Sad to say this is the first time after many years of working with Walter’s Porsche that I have to leave a bad review. I have bought two Interstate Brand batteries through through Walters and in both cases the batteries went dead flat usually within a year. The second time it’s barely been eight months! Henri in the service department informed me that Walters warranty on batteries only applies if the car is driven at least 6500 miles a year. This is the first time I was told that! They charge about $250 for a battery replacement so this lousy warranty coverage really sucks. I am like many Porsche owners, I drive my car on weekends for pleasure as I do with MY OTHER 5 Porsche cars . All of my Porsche’s are on battery maintainers and I do rotate these maintainers from time to time in the process of moving them around. He asked me if I used a battery tender I said yes, he said that the alternator could be bad I said the alternator does charge the battery at 14 volts, the battery goes flat from sitting even with a properly applied battery maintainer. The Walter’s battery is the only battery I’ve had these problems with and for the dealer to weasel out of fixing a problem with the wretched excuse of “you don’t drive it at least 6,500 miles per year” is a terrible philosophy of business. I was NEVER told of their 6,500 minimum mile policy before! I never even got to a point where any kind of proration coverage was offered. ANY BATTERY SOLD BY PEP BOYS, or other auto service company will at least prorate an adjustment on the years or miles of the battery. I will NOT BE BRINGING ANY OF MY PORSCHE VEHICLES TO WALTERS EVER AGAIN AND I WILL BE SURE TO INFORM MY LOCAL PCA MEMBERS OF THE WATHER’s abysmal warranty on their battery service etc. I will also post this poor review on YELP AND MENTION THEM ON MY FACE BOOM PAGE JUST TO GIVE OTHER PORSCHE OWNER’s fair warning. BTW: This is not meant to be a criticism of Henry or Walter’s personal, Henry was very polite when telling me if Walter’s policy and very clear that they could do nothing for me regarding a battery failure do to me NOT DRIVING AT LEAST 6,500 miles a year. I will bring my cars to one of several local qualified Porsche mechanics who do not have such a ridiculous warranty on something as simple as a failed battery. Such a pity. More

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Henry Quezada of Porsche is courteous ans knowledgeable, He returns phone calls promptly and calls when he says he'll call - very refreshing is our present world of excuses. He returns phone calls promptly and calls when he says he'll call - very refreshing is our present world of excuses. More

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