Henry Zhu | Page 24

Once we walked into dealership we were greeted and directed to sale man . Bob cerza . He was very pleasant to deal with . On the day of pick up we had the pleasure to meet Adam who went over the tech directed to sale man . Bob cerza . He was very pleasant to deal with . On the day of pick up we had the pleasure to meet Adam who went over the technical fundamentals on the interior and exterior of the car . More

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Alon provided great service to our family. We are repeat customers and happy to work with Alon again! We are repeat customers and happy to work with Alon again! More

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The first day after returning home taking delivery of the vehicle, I noticed that one of the key fobs did not work. I thought to replace the battery, however the button to open the key fob case was missing. vehicle, I noticed that one of the key fobs did not work. I thought to replace the battery, however the button to open the key fob case was missing. I told the salesperson and, after much discussion, he decided to gave me a another key fob "borrowed" from another vehicle, then proceeded to tell me it would cost $330 plus tax to program the key fob. No thank you. I was an out-of state purchaser. The dealer provided a 30-day NJ registration, but did not process the registration with my state (PA) until about three days before the temporary registration expired. As a result, I could not have the vehicle inspected in my state resulting in a violation my state's law regarding inspections for out of state vehicles. (By the way, I noticed this issue was mentioned on other ratings sites.) Once I had the inspection, it was found the tires had 1in cracks on the inner sidewalls failing the inspection - safety issue - and costing me $1,300 to replace the tires. Additionally, the salesman said the car's Sensus system was set to factory default. It was not, causing me wasted time trying to understand why I could not change various settings. More

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Had great help and support by our sales person Gary, he went above and beyond to make this run as smooth as possible. Alex was also a great help going through the car, very pleasent! Highly recommend went above and beyond to make this run as smooth as possible. Alex was also a great help going through the car, very pleasent! Highly recommend Smythers Volvo. More

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Very friendly and helpful service oriented people. They took their time to answer all questions and explain the benifits of their vehicles. Highly reccomend them for their service. They took their time to answer all questions and explain the benifits of their vehicles. Highly reccomend them for their service. More

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Everyone was very nice and knowledgeable about the vehicle very easy to purchase the vehicle vehicle very easy to purchase the vehicle More

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Jean was very helpful! Taught me new things the car even though I’ve been driving one already! Taught me new things the car even though I’ve been driving one already! More

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I have purchased 3 cars from Bob Cerza at Smythe Volvo. This is the best dealer I have worked with. Parts, service, sales are all topnotch This is the best dealer I have worked with. Parts, service, sales are all topnotch More

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We experienced excellent customer service with friendly, courteous and professional staff in both sales and service. courteous and professional staff in both sales and service. More

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Outstanding service all around. Highly recommend.Have been a loyal customer because of the service. Highly recommend.Have been a loyal customer because of the service. More

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