Henry Zhu | Page 28

Alex was great. Very knowledgeable about the car. Took his time and was enjoyable to work with. Very knowledgeable about the car. Took his time and was enjoyable to work with. More

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A very pleasant and positive experience. Bob, Henry and Jean were great getting me comfortable with my new car. Bob, Henry and Jean were great getting me comfortable with my new car. More

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It’s hard not to enter into a used car purchase without a preconception of skepticism. Toss in the fact that in my recent visit to Smythe Volvo , I was to closing a purchase that was locked in online from o preconception of skepticism. Toss in the fact that in my recent visit to Smythe Volvo , I was to closing a purchase that was locked in online from over 200 miles away and came at the end of an Amtrak ride from DC on a dreary, gray day. All the makings of misery were there. But none of that car purchase dread manifested. The purchase was for a certified used Volvo. It was immaculately prepped; Steve R. from the sales team made the process a simple as possible. The purchase was across state lines with a joint owner in another state. Henry Z. from the finance department was efficient and professional. It was like a Michelin star dining experience; not only is the product great, but staff are on point to make the most of the whole experience. You’ll hear the phrase “family-owned” a couple of times here. It’s not just the motto or the pitch; Smythe really seems like a business that has succeeded for a generation or more by embracing a philosophy that customers are treated as if they are at a family gathering. The collection of vintage Volvos only adds to the sense of being in a place that has a proud heritage that it wants to preserve and enhance. Volvos are not inexpensive (nor are they cheap), but the availability of nationwide online information has made the old dance of “low ball offer - talk to the manager - fist pounding on the table - wash - rinse - repeat” a car purchase experience relic of the past at any quality, reputable, car dealership. The Smythe team does not play that relic of a sales model. Could I have negotiated the price down a bit more? Maybe, but Michelin star service deserves a commensurate tip. It is our family’s 3rd Volvo for our almost-grown kids. They are safe and fun, comfortable and reliable. The Certfied Pre-owned program is one of the best of any manufacturer, and Volvo affinity incentives are like that tiny free appetizer from the Michelin Chef. More

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This is our second Volvo lease and we knew we wanted to work with Bob Cerza. He did not disappoint. Bob was kind, knowledgeable, patient, and honest. Getting a new car can be a daunting task, but he mad work with Bob Cerza. He did not disappoint. Bob was kind, knowledgeable, patient, and honest. Getting a new car can be a daunting task, but he made it a positive experience. He helped us find the perfect car and payment. We also received the same treatment and support from everyone we dealt with. Thank you for making our visit such a positive experience. More

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Super fast communication and upfront about all the cars details. Even with the additional challenges of buying a car out of state they were very helpful throughout the process. Bryant and Alex made the buy details. Even with the additional challenges of buying a car out of state they were very helpful throughout the process. Bryant and Alex made the buying experience a breeze. More

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Alex was really helpful and nice - felt like I drove off the lot understanding my new car and all the extras! the lot understanding my new car and all the extras! More

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The Smythe Volvo team were all great professionals that ensured everything was being taken care of to my satisfaction. ensured everything was being taken care of to my satisfaction. More

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One of the best dealers I have ever been to. Very friendly and not pushy. No hidden fees. They go out of their way to make your vehicle purchase a good experience. Very friendly and not pushy. No hidden fees. They go out of their way to make your vehicle purchase a good experience. More

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The team was very helpful and informative. They were easy to work with too. Car was delivered perfectly and they did a thorough overview of the features They were easy to work with too. Car was delivered perfectly and they did a thorough overview of the features More

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Jean was awesome and really helpful in setting up the vehicle for me and my family vehicle for me and my family More

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